Phenomenon service!!! Wonderful ice cream with so many choices.We love this place
Atmosphere: 5
Food: 5
Service: 5
Margaret Kerns
Worst customer service and it always closes a hour early. Needs new management or
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Strawberry Cheesecake
Shy “Shay” Shay
IF YOU ARE THINKING ABOUT LETTING YOUR 15 year old start OFF working at this LOCATION ( TRUSSVILLE) PLEASE MAKE SURE THAT ITS MANAGED BY SOMEONE THAT DOESN’T FEED OFF KIDS MESS AND DRAMA! My 15 year old dreamed about working at this place and it turned out to be her worst NIGHTMARE! She was BULLIED&TARGETED by GROWN PPL! and NO one CLEARLY didn’t care. She was FIRED for ONLY 2 write ups. So they say. She is 15!!!!! And I feel like The reasons are BOGUS! No call no show. And one of those write ups SHE CALLED and CALLED and CALLED because she CLEARLY TOLD THEM HER PHONE WAS BROKEN. THEY KNEW IT. BUT at that time The bull was already in the making to get her fired due to my child NOT being given the handbook. HR got on her ( so she said ) Had a meeting about it. The next one She misread the schedule. Ok I get that one. She only use to get 2 days out of a week ( Sometimes) so I get that.. OH the other one She was OFF! But One of the employees said She agreed to come to work for her. But don’t the manager suppose to CONFIRM that? SMH I knew she was trying to fire my child because she said HR and the F.W.L wanted her to Bully my child. And That’s exactly what she did. Surely my child could’ve received some kind of grace due to Employees leaving ( without letting a manager know) her to run the ENTIRE store ALL BY HERSELF. For HOURS ! But Oh they don’t want to talk about that. NOR FIRE THE PERSON that KEPT doing it. I could go on about what happened to her in there. All I say is NEW MANAGER! Because THAT ONE IS A SNAKE! I’ll drive to the Galleria to get my cookies and so will my ppl!
Atmosphere: 1
Food: 4
Service: 2
Shawna “Shay” Shawna
IF YOU ARE THINKING ABOUT LETTING YOUR 15 year old start OFF working at this LOCATION ( TRUSSVILLE) PLEASE MAKE SURE THAT ITS MANAGED BY SOMEONE THAT DOESN’T FEED OFF KIDS MESS AND DRAMA! My 15 year old dreamed about working at this place and it turned out to be her worst NIGHTMARE! She was BULLIED&TARGETED by GROWN PPL! and NO one CLEARLY didn’t care. She was FIRED for ONLY 2 write ups. So they say. She is 15!!!!! And I feel like The reasons are BOGUS! No call no show. And one of those write ups SHE CALLED and CALLED and CALLED because she CLEARLY TOLD THEM HER PHONE WAS BROKEN. THEY KNEW IT. BUT at that time The bull was already in the making to get her fired due to my child NOT being given the handbook. HR got on her ( so she said ) Had a meeting about it. The next one She misread the schedule. Ok I get that one. She only use to get 2 days out of a week ( Sometimes) so I get that.. OH the other one She was OFF! But One of the employees said She agreed to come to work for her. But don’t the manager suppose to CONFIRM that? SMH I knew she was trying to fire my child because she said HR and the F.W.L wanted her to Bully my child. And That’s exactly what she did. Surely my child could’ve received some kind of grace due to Employees leaving ( without letting a manager know) her to run the ENTIRE store ALL BY HERSELF. For HOURS ! But Oh they don’t want to talk about that. NOR FIRE THE PERSON that KEPT doing it. I could go on about what happened to her in there. All I say is NEW MANAGER! Because THAT ONE IS A SNAKE! I’ll drive to the Galleria to get my cookies and so will my ppl!
Atmosphere: 1
Food: 4
Service: 2
David Fox
Clean facilities, efficient staff and delicious custom ice cream sundaes.
Phenomenon service!!! Wonderful ice cream with so many choices.We love this place
Atmosphere: 5
Food: 5
Service: 5
Worst customer service and it always closes a hour early. Needs new management or
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Strawberry Cheesecake
IF YOU ARE THINKING ABOUT LETTING YOUR 15 year old start OFF working at this LOCATION ( TRUSSVILLE) PLEASE MAKE SURE THAT ITS MANAGED BY SOMEONE THAT DOESN’T FEED OFF KIDS MESS AND DRAMA! My 15 year old dreamed about working at this place and it turned out to be her worst NIGHTMARE! She was BULLIED&TARGETED by GROWN PPL! and NO one CLEARLY didn’t care. She was FIRED for ONLY 2 write ups. So they say. She is 15!!!!! And I feel like The reasons are BOGUS! No call no show. And one of those write ups SHE CALLED and CALLED and CALLED because she CLEARLY TOLD THEM HER PHONE WAS BROKEN. THEY KNEW IT. BUT at that time The bull was already in the making to get her fired due to my child NOT being given the handbook. HR got on her ( so she said ) Had a meeting about it. The next one She misread the schedule. Ok I get that one. She only use to get 2 days out of a week ( Sometimes) so I get that.. OH the other one She was OFF! But One of the employees said She agreed to come to work for her. But don’t the manager suppose to CONFIRM that? SMH I knew she was trying to fire my child because she said HR and the F.W.L wanted her to Bully my child. And That’s exactly what she did. Surely my child could’ve received some kind of grace due to Employees leaving ( without letting a manager know) her to run the ENTIRE store ALL BY HERSELF. For HOURS ! But Oh they don’t want to talk about that. NOR FIRE THE PERSON that KEPT doing it. I could go on about what happened to her in there. All I say is NEW MANAGER! Because THAT ONE IS A SNAKE! I’ll drive to the Galleria to get my cookies and so will my ppl!
Atmosphere: 1
Food: 4
Service: 2
IF YOU ARE THINKING ABOUT LETTING YOUR 15 year old start OFF working at this LOCATION ( TRUSSVILLE) PLEASE MAKE SURE THAT ITS MANAGED BY SOMEONE THAT DOESN’T FEED OFF KIDS MESS AND DRAMA! My 15 year old dreamed about working at this place and it turned out to be her worst NIGHTMARE! She was BULLIED&TARGETED by GROWN PPL! and NO one CLEARLY didn’t care. She was FIRED for ONLY 2 write ups. So they say. She is 15!!!!! And I feel like The reasons are BOGUS! No call no show. And one of those write ups SHE CALLED and CALLED and CALLED because she CLEARLY TOLD THEM HER PHONE WAS BROKEN. THEY KNEW IT. BUT at that time The bull was already in the making to get her fired due to my child NOT being given the handbook. HR got on her ( so she said ) Had a meeting about it. The next one She misread the schedule. Ok I get that one. She only use to get 2 days out of a week ( Sometimes) so I get that.. OH the other one She was OFF! But One of the employees said She agreed to come to work for her. But don’t the manager suppose to CONFIRM that? SMH I knew she was trying to fire my child because she said HR and the F.W.L wanted her to Bully my child. And That’s exactly what she did. Surely my child could’ve received some kind of grace due to Employees leaving ( without letting a manager know) her to run the ENTIRE store ALL BY HERSELF. For HOURS ! But Oh they don’t want to talk about that. NOR FIRE THE PERSON that KEPT doing it. I could go on about what happened to her in there. All I say is NEW MANAGER! Because THAT ONE IS A SNAKE! I’ll drive to the Galleria to get my cookies and so will my ppl!
Atmosphere: 1
Food: 4
Service: 2
Clean facilities, efficient staff and delicious custom ice cream sundaes.
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