Marco’s at Lee Branch never disappoints! The quality of food is amazing, pizza, breadsticks, subs, all great. The pizza’s actually taste like pizza instead of a cardboard pizza wannabe.The service is also amazing. Always timely, food is always hot or warm, it is simply the best pizza and best pizza delivery, hands down!
Joe B
The place is falling apart. No fountain drinks are currently available; tables are wobbly, and all but one trash can was "out of service." I'm not sure why because there were plenty of staff, but it was like they didn't want people to dine in, so they were purposefully making it uncomfortable. One bathroom was completely out of service and had an open ladder placed in front of the door. The other bathroom was leaking, and it smelled musty. As for the food, the pizza tasted great as it always has, but the whole experience was ultimately underwhelming. I feel bad for the people working there because I don't think these things are their responsibility. Whoever owns this franchise is either trying to save money by ignoring the maintenance or is completely oblivious to the condition of the place (or maybe just doesn't care). It feels neglected, but it doesn't appear to be the employees' fault.
Holly White
Ingredients thrown in a container does not a salad make. I am attaching a photo of the "Italian chef" salad I received this evening. You have my permission to use this photo to replace the one on your app and website to prevent disappointing customers moving forward. Very disappointing experience.P.S. You'll need to remove croutons from the description as they weren't in the "salad".
Teresa Thompson
Crispy crust and the best pizza sauce and cheese is delicious. Loved it!
Steve Jones
Tonight it has taken 1:55 minutes to get a simple pizza delivered. On top of that, the manager lied to my wife when she called 1:15 minutes in and said it was on it's way and we were the first stop. We live less than 10 minutes from their store and after another 40 minutes, of waiting, the driver showed up with the wrong pizza. I have no words for this level of incompetence.
B Rob
I'm NORMALLY the one who writes POSITIVE reviews, because I think we should highlight when companies/employees do their job and also go above & beyond. But every so often a situation calls for truth.The Lee Branch Marcos Pizza is STRAIGHT UP disrespectful, I started calling them at 8:50pm to place an order for a Pizza (mind you they close at 10pm). I call, the automatic response let's me know I'll be answered in the order of the call, COOL I understand. 5 minutes pass, 10 minutes pass, 15 minutes pass..PHONE hangs up. Hmmmm I try again, automatic response...5 minutes, 10 minutes, 15 minutes...line hangs up again. I wait a few call AGAIN, a human being actually picks up, SUCCESS...WRONG!!!! He quickly says hold please at 9:36pm and puts me on hold..I stay on hold until 9:59pm where a woman picks up and says, we're closing!!!!Whomever is managing that location, your employees don't care, the blatant disrespect is wild. I will be taking this to the highest power.
M Carter
Ordered from Ohio for brother’s birthday in Birmingham. Pizza just arrived. Thank you for helping me to celebrate from afar. You are the best!
Matt Grant
Very nice and clean shopping center. I was just visiting one place in this area, but seemed to be nice & clean. Had several different stores & restaurants to pick from.
mei chen
Online order system is horrible, always a lowly and spends 20mins to log in. They really need to upgrade the system.
Maddie Carbonie
Best quick pick up pizza around, they stay pretty busy and handle their rushes very well. The customer service is usually pretty friendly and outgoing. They always fix any mistakes and make sure to make up for it the best they can. Highly recommend!
I ordered a pizza bowl with meat, only got sauce. It was cold and so was my cheesy bread. For 13.00 I expect better.
Moses Billups
Great pizza and friendly service.
Donielle Holmon
Ordered pizza at 6:59, and it is now 8:50, and I still don’t have the pizza. This is ridiculous.Edit: at 8:56, I got the pizza and it was cold. For something to take 2 hours, it should be hot.
Steve Cox
Was told 45 minutes to an hour. 2 hour layer we called and cancelled the order. Delivery showed up as we were leaving the hotel for dinner out. Hotel is literally 500 yards from restaurant. Called twice. Girl on the phone was nice and apologized.
kevin bishop
Waited outside for curbside service for 20 minutes. Had to go inside and pizza was on the rack getting colder. Pizza was cold bread was cold. Will not be back. Service nor the pizza was worth the hassle.
Marco’s at Lee Branch never disappoints! The quality of food is amazing, pizza, breadsticks, subs, all great. The pizza’s actually taste like pizza instead of a cardboard pizza wannabe.The service is also amazing. Always timely, food is always hot or warm, it is simply the best pizza and best pizza delivery, hands down!
The place is falling apart. No fountain drinks are currently available; tables are wobbly, and all but one trash can was "out of service." I'm not sure why because there were plenty of staff, but it was like they didn't want people to dine in, so they were purposefully making it uncomfortable. One bathroom was completely out of service and had an open ladder placed in front of the door. The other bathroom was leaking, and it smelled musty. As for the food, the pizza tasted great as it always has, but the whole experience was ultimately underwhelming. I feel bad for the people working there because I don't think these things are their responsibility. Whoever owns this franchise is either trying to save money by ignoring the maintenance or is completely oblivious to the condition of the place (or maybe just doesn't care). It feels neglected, but it doesn't appear to be the employees' fault.
Ingredients thrown in a container does not a salad make. I am attaching a photo of the "Italian chef" salad I received this evening. You have my permission to use this photo to replace the one on your app and website to prevent disappointing customers moving forward. Very disappointing experience.P.S. You'll need to remove croutons from the description as they weren't in the "salad".
Crispy crust and the best pizza sauce and cheese is delicious. Loved it!
Tonight it has taken 1:55 minutes to get a simple pizza delivered. On top of that, the manager lied to my wife when she called 1:15 minutes in and said it was on it's way and we were the first stop. We live less than 10 minutes from their store and after another 40 minutes, of waiting, the driver showed up with the wrong pizza. I have no words for this level of incompetence.
I'm NORMALLY the one who writes POSITIVE reviews, because I think we should highlight when companies/employees do their job and also go above & beyond. But every so often a situation calls for truth.The Lee Branch Marcos Pizza is STRAIGHT UP disrespectful, I started calling them at 8:50pm to place an order for a Pizza (mind you they close at 10pm). I call, the automatic response let's me know I'll be answered in the order of the call, COOL I understand. 5 minutes pass, 10 minutes pass, 15 minutes pass..PHONE hangs up. Hmmmm I try again, automatic response...5 minutes, 10 minutes, 15 minutes...line hangs up again. I wait a few call AGAIN, a human being actually picks up, SUCCESS...WRONG!!!! He quickly says hold please at 9:36pm and puts me on hold..I stay on hold until 9:59pm where a woman picks up and says, we're closing!!!!Whomever is managing that location, your employees don't care, the blatant disrespect is wild. I will be taking this to the highest power.
Ordered from Ohio for brother’s birthday in Birmingham. Pizza just arrived. Thank you for helping me to celebrate from afar. You are the best!
Very nice and clean shopping center. I was just visiting one place in this area, but seemed to be nice & clean. Had several different stores & restaurants to pick from.
Online order system is horrible, always a lowly and spends 20mins to log in. They really need to upgrade the system.
Best quick pick up pizza around, they stay pretty busy and handle their rushes very well. The customer service is usually pretty friendly and outgoing. They always fix any mistakes and make sure to make up for it the best they can. Highly recommend!
Restaurantji Recommends
I ordered a pizza bowl with meat, only got sauce. It was cold and so was my cheesy bread. For 13.00 I expect better.
Great pizza and friendly service.
Ordered pizza at 6:59, and it is now 8:50, and I still don’t have the pizza. This is ridiculous.Edit: at 8:56, I got the pizza and it was cold. For something to take 2 hours, it should be hot.
Was told 45 minutes to an hour. 2 hour layer we called and cancelled the order. Delivery showed up as we were leaving the hotel for dinner out. Hotel is literally 500 yards from restaurant. Called twice. Girl on the phone was nice and apologized.
Waited outside for curbside service for 20 minutes. Had to go inside and pizza was on the rack getting colder. Pizza was cold bread was cold. Will not be back. Service nor the pizza was worth the hassle.
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