“I been coming here since 2021 and have had no issues until today when i had the displeasure of havibg to deal with the nasty unprofessional manager Audrey. my husband was playing a machine amd the bet jumped to $8 on its on and the lady playing next to him saw what happened. they got a manager and she pulls up the history on machine and rudely says its not there fault he played his momey which is just not true she was not getting the math correct and the lady next to my husband tried to very politely tell her she wasnt doing the math right and she put her hand in that lady's face and aggressively kept demanding the lady shut up and sit down when she was only trying to help and held her kind composure when I told the manager she didnt have to be so rude customer service was literally her job she started getting in my face which isnt a good idea well she made us leave didnt fix the problem amd basically stole our money by not returning what was a great way to just not do her job she is a nasty amd rude person and couldnt accept that she wasnt doing the math right and convinced we was lying even with other people trying to show her she was wrong. she should not be in a position that requires kindness and customer service. she humiliated us, got in my face and then when met with the same disrespect she was giving us she made us leave. I am so disappointed with this cause not only did they keep our momey but she treated us like we was beneath her smh DO BETTER“
“I been coming here since 2021 and have had no issues until today when i had the displeasure of havibg to deal with the nasty unprofessional manager Audrey. my husband was playing a machine amd the bet jumped to $8 on its on and the lady playing next to him saw what happened. they got a manager and she pulls up the history on machine and rudely says its not there fault he played his momey which is just not true she was not getting the math correct and the lady next to my husband tried to very politely tell her she wasnt doing the math right and she put her hand in that lady's face and aggressively kept demanding the lady shut up and sit down when she was only trying to help and held her kind composure when I told the manager she didnt have to be so rude customer service was literally her job she started getting in my face which isnt a good idea well she made us leave didnt fix the problem amd basically stole our money by not returning what was a great way to just not do her job she is a nasty amd rude person and couldnt accept that she wasnt doing the math right and convinced we was lying even with other people trying to show her she was wrong. she should not be in a position that requires kindness and customer service. she humiliated us, got in my face and then when met with the same disrespect she was giving us she made us leave. I am so disappointed with this cause not only did they keep our momey but she treated us like we was beneath her smh DO BETTER“