Big Creek Bar & Grille
$ • Pubs
Hours:
300 Crossing Pkwy, Cottonwood
(334) 803-8138
About Big Creek Bar & Grille
Customers' Favorites
Big Creek Bar & Grille Reviews
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I been coming here since 2021 and have had no issues until today when i had the displeasure of havibg to deal with the nasty unprofessional manager Audrey. my husband was playing a machine amd the bet jumped to $8 on its on and the lady playing next to him saw what happened. they got a manager and she pulls up the history on machine and rudely says its not there fault he played his momey which is just not true she was not getting the math correct and the lady next to my husband...read full review
The games on line kick you off line. Then you lose your money. I was in a bonus round of 15 spins and lost then because it kicked me off line. I lost my money for the bonus round. Very upset. I have spoke with some people and it happens to them. They get kicked off.
We tried eating there and it was a joke from the beginning! Waited 20min no one ever came to our table, was a lady and a gentleman cleaning tables and they looked at us probably 20 times never came to ask if we needed anything! Come to find out they were the managers! Once we had to chase them down and ask could we order something 30+ minutes went by no food no checking on us to see if we needed anything never even ask did we need a drink! Finally after waiting 30+ minutes on...read full review
Menu
Hours
| Monday | 11AM - 11PM |
| Tuesday | 11AM - 11PM |
| Wednesday | 11AM - 11PM |
| Thursday | 11AM - 1AM |
| Friday | 11AM - 1AM |
| Saturday | 11AM - 1AM |
| Sunday | 11AM - 11PM |
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Big Creek Bar & Grille offers a good atmosphere for gambling fun and a quiet dining experience, close to home. The kitchen has really good food overall. Specific items like the wings, jalapeno poppers, and fries topped with cheese and chicken are very good and recommended. However, the pizza is not liked, described as having very soggy dough and being like melted marshmallows in the middle.
The staff generally receives high praise for being awesome, sweet, helpful, and kind, with specific mention of great hostesses and ushers. Several staff members are noted for making people feel welcomed with charming hospitality and sweet, smiling faces. They are described as checking on guests and maintaining a kind composure.
However, one manager is highlighted for nasty, unprofessional, and rude behavior. This person is accused of not providing good customer service, being aggressive, humiliating guests, refusing to correct a problem, and making guests leave. This experience was a great disappointment.
The crowd can be small, which is seen as great for quiet conversation. The music and atmosphere are enjoyed. It is viewed as an all-out great place to free the mind and play, with a commitment from guests to keep coming as long as the doors are open.