I came in to order my food and the manager that was at the front had the worst attitude and didn’t even greet us!
DONNA HOLLIS
Chicken sandwich, chicken nuggets and fries hard as a rock. They were inedible. Paid delivery fee, Uber fees and tip for bad food.
Food: 1
kris
I almost neber give 5 stars, but these guys deserved it tonight. I went in at about 9pm. Only 3 people was working, only 2 that I saw. These young men had the place spotless. The dining area and the back kitchen area was also very clean. I didnt go into the restrooms so I cant speak on that. They were nice. They came up/greeted me right away. They made fresh onion rings for me as the other I guess had gotten old. I dont think they pay these young men enough. They said no one wants to work so theyre always understaffed. They didnt complain at all tho. I couldn't compliment them enough. All I see is complaints about BKs everywhere. Hek, I've gotten food posioning from both the ones in Athens multiple times so I stopped going. I dont have that problem at this location tho. I've been here before and the drive through can be slow.... but I dont blame them when you only have 2 or 3 people doing EVERYTHING. These guys tonight highly impressed me. Both with how clean everything was and with how kind they were. But also because they didnt complain at all. It was walking into the twilight zone but a nice one. Y'all, please show them kindness when going through there. Inreally hope management sees this. They need a raise.
Atmosphere: 5
Food: 4
Service: 5
amanda Wilkinson
Unless it's Chick-fil-A, good customer service is almost unheard of when it comes to fast food restaurants. However I have to brag on one particular employee at this burger King location. His name is Nate. He was very polite and his customer service was great. There was a mix up with my mobile order and he was very accommodating. I hope his management sees this so they will know of the great job he is doing.
Service: 5
Lebrandon Mcdaniel
The food is good on the boulevard, but they are too slow when it comes down getting food out
Parking: In Florence, Alabama, Burger King have a lot of parking spots and it would be nice to see more business there
Kid-friendliness: Some are very nice your children
Wheelchair accessibility: I like it when they have weird wheelchair places with the doorway
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Whopper Patty
Ashley Roberson
This place is the doesn't even deserve no stars went there to get food to go when they handed the food out to me I ask if it was all there they assured me it was I got home half of it was missing I went all the way back and as I walked in the guy that assured me it was all there grabbed a bag with the food that was left out of the bag no apology or nothing and wanted me to leave with all the other food cold I said no I would either like my order recooked or my money back so the last went to the back threw the food on a table and went to get the money out of the register came back laid it on the counter and walked away as we was leaving we seen 3 men walk up to the drive through window and looked to be making a deal through the drive thru window I will never give this place my business again everyone in there tonight would be fired if I was the manager over this place I will be calling corporate Friday morning best believe that
Food: 1
Service: 1
Christopher Layson
All food was stone flipping COLD! Cold onion rings, and the burger patties were stone cold. Patties tasted like they were cooked hours ago and sat on a plate. Not even a warming plate. Didn't even microwave them to attempt to warm them up. Guy in the drive-was great, very pleasant. However, that does not compensate for serving stone cold food. Unacceptable.
Atmosphere: 3
Food: 1
Service: 5
Scott Badeker
Was actually going to What a Burger, but thought we might change it up. Order was ready too fast, first sign of precooked food waiting unsuspecting takeout orders. These places believe we will pass off or excuse our experiences as a one off. They are not one offs more of the business practices. Specialty burgers are undersized and lukewarm. Obviously Burger King can put out very tasty food, unfortunately each location is different. Apparently this location has yet to learn the value of word of mouth. Don't expect to see another review of this location from me.
Food: 3
Raven Girard
A worker named jay kept disrupting the peace of my meal by farting and talking very loud.
Atmosphere: 1
Food: 1
Service: 1
TaQuandra Cole
Nuggets old and hard and so are my mozzarella sticks they have no heat to them hell the cheese ain’t even hot and stringy then my fries or cold as well surprise the burger was hot
Reaction to customers and the way some employees address the customer could use some improvement. Never forget, the customer is why you’re there in the first place.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Chicken Sandwich
Damaris Velazquez
I went to buy smoothies and they don't sell them and shakes and they didn't have them, and that's why they're empty, so you don't know if they're open or closed. I didn't like the place
Atmosphere: 1
Food: 1
Service: 1
Bill Smith
Was going to eat inside only to watch the employee lock the door. I'm just saying if employees are standing around there really shouldn't be a reason not to have the dining room open.
Service: 1
Annathesa Darksbane
Whew, service has really gone downhill. It's not really fast food when it takes them 20 minutes to acknowledge you, is it?
Also, please wear gloves when you prep food.
Atmosphere: 2
Food: 3
Service: 1
Why Not
No matter what time I go there, the dining room never seems clean. The drink station is always sticky and the floors look like they have not been swept or mopped and days
I came in to order my food and the manager that was at the front had the worst attitude and didn’t even greet us!
Chicken sandwich, chicken nuggets and fries hard as a rock. They were inedible. Paid delivery fee, Uber fees and tip for bad food.
Food: 1
I almost neber give 5 stars, but these guys deserved it tonight. I went in at about 9pm. Only 3 people was working, only 2 that I saw. These young men had the place spotless. The dining area and the back kitchen area was also very clean. I didnt go into the restrooms so I cant speak on that. They were nice. They came up/greeted me right away. They made fresh onion rings for me as the other I guess had gotten old. I dont think they pay these young men enough. They said no one wants to work so theyre always understaffed. They didnt complain at all tho. I couldn't compliment them enough. All I see is complaints about BKs everywhere. Hek, I've gotten food posioning from both the ones in Athens multiple times so I stopped going. I dont have that problem at this location tho. I've been here before and the drive through can be slow.... but I dont blame them when you only have 2 or 3 people doing EVERYTHING. These guys tonight highly impressed me. Both with how clean everything was and with how kind they were. But also because they didnt complain at all. It was walking into the twilight zone but a nice one. Y'all, please show them kindness when going through there. Inreally hope management sees this. They need a raise.
Atmosphere: 5
Food: 4
Service: 5
Unless it's Chick-fil-A, good customer service is almost unheard of when it comes to fast food restaurants. However I have to brag on one particular employee at this burger King location. His name is Nate. He was very polite and his customer service was great. There was a mix up with my mobile order and he was very accommodating. I hope his management sees this so they will know of the great job he is doing.
Service: 5
The food is good on the boulevard, but they are too slow when it comes down getting food out
Parking: In Florence, Alabama, Burger King have a lot of parking spots and it would be nice to see more business there
Kid-friendliness: Some are very nice your children
Wheelchair accessibility: I like it when they have weird wheelchair places with the doorway
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Whopper Patty
This place is the doesn't even deserve no stars went there to get food to go when they handed the food out to me I ask if it was all there they assured me it was I got home half of it was missing I went all the way back and as I walked in the guy that assured me it was all there grabbed a bag with the food that was left out of the bag no apology or nothing and wanted me to leave with all the other food cold I said no I would either like my order recooked or my money back so the last went to the back threw the food on a table and went to get the money out of the register came back laid it on the counter and walked away as we was leaving we seen 3 men walk up to the drive through window and looked to be making a deal through the drive thru window I will never give this place my business again everyone in there tonight would be fired if I was the manager over this place I will be calling corporate Friday morning best believe that
Food: 1
Service: 1
All food was stone flipping COLD! Cold onion rings, and the burger patties were stone cold. Patties tasted like they were cooked hours ago and sat on a plate. Not even a warming plate. Didn't even microwave them to attempt to warm them up. Guy in the drive-was great, very pleasant. However, that does not compensate for serving stone cold food. Unacceptable.
Atmosphere: 3
Food: 1
Service: 5
Was actually going to What a Burger, but thought we might change it up. Order was ready too fast, first sign of precooked food waiting unsuspecting takeout orders. These places believe we will pass off or excuse our experiences as a one off. They are not one offs more of the business practices. Specialty burgers are undersized and lukewarm. Obviously Burger King can put out very tasty food, unfortunately each location is different. Apparently this location has yet to learn the value of word of mouth. Don't expect to see another review of this location from me.
Food: 3
A worker named jay kept disrupting the peace of my meal by farting and talking very loud.
Atmosphere: 1
Food: 1
Service: 1
Nuggets old and hard and so are my mozzarella sticks they have no heat to them hell the cheese ain’t even hot and stringy then my fries or cold as well surprise the burger was hot
Service: 2
Restaurantji Recommends
Reaction to customers and the way some employees address the customer could use some improvement. Never forget, the customer is why you’re there in the first place.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Chicken Sandwich
I went to buy smoothies and they don't sell them and shakes and they didn't have them, and that's why they're empty, so you don't know if they're open or closed. I didn't like the place
Atmosphere: 1
Food: 1
Service: 1
Was going to eat inside only to watch the employee lock the door. I'm just saying if employees are standing around there really shouldn't be a reason not to have the dining room open.
Service: 1
Whew, service has really gone downhill. It's not really fast food when it takes them 20 minutes to acknowledge you, is it?
Also, please wear gloves when you prep food.
Atmosphere: 2
Food: 3
Service: 1
No matter what time I go there, the dining room never seems clean. The drink station is always sticky and the floors look like they have not been swept or mopped and days
Atmosphere: 1
Food: 4
Service: 1
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