I have had a total of 5 bad experiences at this location but I won’t go into detail. I’m giving them a 5 star though because I had another bad experience today of them forgetting about me at the second window HOWEVER a man came and apologized and was HONEST about it and he just had the most pleasant smile and offered a free donut. I just thought that was so refreshing that he would do that and was honest instead of just ignoring the fact I was left at that second window. I didn’t catch his name but he was an older gentleman. I hope he’s there for a while! I know it’s hard working with the public in today’s world because I also do. They need someone like him! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Atmosphere: 5
Food: 5
Service: 5
Anna
Every time I’ve gone to this Dunkin I try to order a chai tea and every time it’s just straight coffee. Would not recommend this Dunkin location.
Atmosphere: 1
Food: 1
Service: 1
James v
worst managed Dunkin I've ever been too.I don't think it's anything to do with employees, problem is with it's management and/or corporate.always out of everything you order.always short staffed.will lock doors and won't let you in for a walk-in mobile order, so you have to wait in line for your walk-in mobile order.it's a 50/50 if your food is cold.
Atmosphere: 1
Food: 3
Service: 1
Chadd H
Slow service, overpriced, horrible food especially breakfast other than donuts, bad coffee. Bad experience. Miss the donut shoppe. Sticking with starbucks.
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Donuts
Stacey
Got 2 large iced caramel lattes. They had no one else there. They were nice, and quick. The coffees were perfect.
Atmosphere: 5
Food: 5
Service: 5
Dena Westcott
Coffees are delicious! Service lately has been SUPER SLOW. Wondering if they are just short-staffed. They are always so nice though!
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Iced Latte
Sheila Stephens
Service was real bad, not even busy, no excuse, especially for her rudeness, not getting order right, probably wont be back.
Atmosphere: 1
Food: 1
Service: 1
Samantha Page
I’ve been 3 times in the past month and everything I try to order they just tell me they are out of it. Every single time they are out of white chocolate(it’s Christmas time) and glazed donuts ?♀️ once I get but 3 different visits! I just canceled my order and
Atmosphere: 1
Food: 1
Service: 1
Brandon Gray
If you want to wait forever for your order this is the place to go. It’s always slow even when there’s no one in line ahead of you. Coffee is a hit or miss depending on who’s working. Usually it’s a
Atmosphere: 2
Food: 1
Service: 1
Ashlyn Ray
POS was down so we had to place a mobile order, 5 out of our 6 donuts were NOT what we had ordered and no one mentioned they were out of what we wanted or asked us what we wanted instead. Girl at the window handed us our two drinks and donuts vape in hand.
Dunkin is not my favorite, my favorite local shop closed, but it's good. Service was good considering they were short handed that day. It's Dunkin, you know what to expect.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
Adam Rigling
Tried to get service here a few different times and it is always terrible service. The last time we came as on 11/21/2023 at around 7pm and no one would take our order at the drive thru, after driving around we saw the only person working was busy talking to 2 girls at one of the tables. Terrible service. Would give 0 stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Tyler G.
This Duncan is terrible and I never usually make reviews but the service was terrible we waited 30 minutes to get food!! I love Dunkin but the wait time and the few employees is terrible look at the bacon egg and cheese you can see the cheese
Wesley Hooper
This place literally never has anything you order. We’ve been a handful of times and every time they’re always having to substitute something because they’re out of stock of what we actually wanted, which is insanely frustrating when you order online ahead of time and wait in the drive through for 20 minutes (because they are also notoriously slow), only for them to notify you that they are out of stock once you get to the window. Also, employees who gave us our food at the window today were quite rude. Lots of areas this establishment needs to improve upon.
Dena Guzman
To the guy who made my drink at 6:30 10/24, you made my night! Thank for the great service!
I have had a total of 5 bad experiences at this location but I won’t go into detail. I’m giving them a 5 star though because I had another bad experience today of them forgetting about me at the second window HOWEVER a man came and apologized and was HONEST about it and he just had the most pleasant smile and offered a free donut. I just thought that was so refreshing that he would do that and was honest instead of just ignoring the fact I was left at that second window. I didn’t catch his name but he was an older gentleman. I hope he’s there for a while! I know it’s hard working with the public in today’s world because I also do. They need someone like him! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Atmosphere: 5
Food: 5
Service: 5
Every time I’ve gone to this Dunkin I try to order a chai tea and every time it’s just straight coffee. Would not recommend this Dunkin location.
Atmosphere: 1
Food: 1
Service: 1
worst managed Dunkin I've ever been too.I don't think it's anything to do with employees, problem is with it's management and/or corporate.always out of everything you order.always short staffed.will lock doors and won't let you in for a walk-in mobile order, so you have to wait in line for your walk-in mobile order.it's a 50/50 if your food is cold.
Atmosphere: 1
Food: 3
Service: 1
Slow service, overpriced, horrible food especially breakfast other than donuts, bad coffee. Bad experience. Miss the donut shoppe. Sticking with starbucks.
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Donuts
Got 2 large iced caramel lattes. They had no one else there. They were nice, and quick. The coffees were perfect.
Atmosphere: 5
Food: 5
Service: 5
Coffees are delicious! Service lately has been SUPER SLOW. Wondering if they are just short-staffed. They are always so nice though!
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Iced Latte
Service was real bad, not even busy, no excuse, especially for her rudeness, not getting order right, probably wont be back.
Atmosphere: 1
Food: 1
Service: 1
I’ve been 3 times in the past month and everything I try to order they just tell me they are out of it. Every single time they are out of white chocolate(it’s Christmas time) and glazed donuts ?♀️ once I get but 3 different visits! I just canceled my order and
Atmosphere: 1
Food: 1
Service: 1
If you want to wait forever for your order this is the place to go. It’s always slow even when there’s no one in line ahead of you. Coffee is a hit or miss depending on who’s working. Usually it’s a
Atmosphere: 2
Food: 1
Service: 1
POS was down so we had to place a mobile order, 5 out of our 6 donuts were NOT what we had ordered and no one mentioned they were out of what we wanted or asked us what we wanted instead. Girl at the window handed us our two drinks and donuts vape in hand.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Dunkin is not my favorite, my favorite local shop closed, but it's good. Service was good considering they were short handed that day. It's Dunkin, you know what to expect.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
Tried to get service here a few different times and it is always terrible service. The last time we came as on 11/21/2023 at around 7pm and no one would take our order at the drive thru, after driving around we saw the only person working was busy talking to 2 girls at one of the tables. Terrible service. Would give 0 stars if I could.
Atmosphere: 1
Food: 1
Service: 1
This Duncan is terrible and I never usually make reviews but the service was terrible we waited 30 minutes to get food!! I love Dunkin but the wait time and the few employees is terrible look at the bacon egg and cheese you can see the cheese
This place literally never has anything you order. We’ve been a handful of times and every time they’re always having to substitute something because they’re out of stock of what we actually wanted, which is insanely frustrating when you order online ahead of time and wait in the drive through for 20 minutes (because they are also notoriously slow), only for them to notify you that they are out of stock once you get to the window. Also, employees who gave us our food at the window today were quite rude. Lots of areas this establishment needs to improve upon.
To the guy who made my drink at 6:30 10/24, you made my night! Thank for the great service!
Atmosphere: 5
Food: 5
Service: 5