3.9
Good
242 Reviews
570 South Court Street, Florence
Customers’ favorites
- Cheddar Style Regular Hamburger w Regular Fry
- Fries and a Burger Combo Cheddar Burger
- Cheeseburger Quesadilla
- Onion Rings and Fries
“I had to take a moment to leave a review because of what a phenomenal experience I had at this location late last night after a big event in downtown Florence (Shoalsfest). There were people everywhere, and the drive-thru line was wrapped completely around the building. It was clearly a very high-stress and overwhelming atmosphere, but the team handled it incredibly well. The gentleman working, Josh, along with another young gentleman whose name I unfortunately didn’t get, both displayed incredible customer service. Despite how busy and chaotic it was, they remained patient, polite, friendly, and genuinely kind to everyone. They worked together so well and never seemed to let the pressure of the situation affect the way they treated customers. It’s easy to overlook employees when things are running smoothly, but I think it’s especially important to recognize people who continue to provide excellent service when things are hectic. These two deserve recognition for the way they handled such a crazy night. Their teamwork, patience, and attitude really stood out to me. On top of all of that, our food was hot, fresh, and every order was fulfilled accurately. With the sheer number of people they were serving and how hectic the night was, I was genuinely impressed that everything was still prepared correctly and with such great quality. Thank you, Josh and team, for making what could have been a stressful experience such a pleasant one. You’re doing a great job, and it definitely didn’t go unnoticed!”