I'd leave 0 stars if I could. Beware of this location!!! The management needs to go!! They will NOT remake or refund an error!!! I never get on here to leave bad reviews but everyone must know to avoid this place at all costs. Ive remained calm when I called and yet I still get a no on a remake, not once but twice now. Any other pizza place offers a remake or refund, you wont get either here. It's a scam location!!! Customer satisfaction is not important at all. Is there some management bonus for not having refunds or remakes or what!? Shame on the manager!!!
Atmosphere: 1
Food: 1
Service: 1
Katrina Smith
Worst pizza I have ever had.
Atmosphere: 4
Food: 1
Service: 4
Paul Connolly
The delivery was late the pizza was cold and the toppings were wrong
Daniel Henry
The place has went down and no longer tastes like it use to 4-5 years ago.
Atmosphere: 3
Food: 1
Service: 3
K R
I’d give this location 6 stars for service if I could. I messed up and ordered a pizza for pickup from the Muscle Shoals store instead of this one. The young man that worked the window was kind enough to match the price for the pizza and called the Muscle Shoals store and had them refund my order. He did not have to do any of that, but he did.
That exemplifies customer service. The pizza was great as always and loved the fact they now offer a small pizza.
We will definitely re-visit this store simply because of the actions of this employee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Matt Crosslin
Fast, friendly and fresh pizza. Called in my order, the guy who took the order was very friendly and very helpful when making my selections. Overall great experience.
Atmosphere: 5
Food: 5
Service: 5
Jamie Palladino
My Alfredo chicken pizza was missing the chicken, they didn't get the cut correct, and they forgot to give the soda I ordered. When called about these issues I was offered 2 free pizzas and the 2L of soda. When I went to collect the redo order, I was told all they were going to offer me was the sofa. Not the first time orders have been wrong.
Placed an order at 10:45pm to be delivered to my job. I was tracking it the whole way, 11:35 it says driver arrived but i never received my order or saw the driver. No one attempted to call me & we have cameras in the parking lot. No sight of the driver. Attempted to call papa John’s because i could no longer see him on the tracker and i got hung up on 4 times. They do not close until 12 and i still never received my pizza.
Atmosphere: 1
Food: 1
Service: 1
C J
Ridiculous that their dining room closes earlier than delivery (they also close earlier than the rest of the competition). I live too far away to get delivery but I would sometimes pickup an order, but they refuse to give it to me. They’re also extremely overpriced. $17.00 (before tax, delivery etc.) for a simple large supreme with skimpy toppings is absurd. They think their pizza is gourmet or something, but it’s just fast food pizza at boutique pricing, and definitely not worth it.
Atmosphere: 1
Food: 2
Service: 1
Camille luster
Great food !!!!
Atmosphere: 5
Food: 5
Service: 5
J V
JENNIFER VANCE HAS ALWAYS ENJOYED THIS RESTAURANT!
Great Pizza!
Atmosphere: 5
Food: 5
Service: 5
We love Papa John's! Great service!
Atmosphere: 4
Food: 4
Service: 4
Food cold
Atmosphere: 1
Food: 1
Service: 1
I'd leave 0 stars if I could. Beware of this location!!! The management needs to go!! They will NOT remake or refund an error!!! I never get on here to leave bad reviews but everyone must know to avoid this place at all costs. Ive remained calm when I called and yet I still get a no on a remake, not once but twice now. Any other pizza place offers a remake or refund, you wont get either here. It's a scam location!!! Customer satisfaction is not important at all. Is there some management bonus for not having refunds or remakes or what!? Shame on the manager!!!
Atmosphere: 1
Food: 1
Service: 1
Worst pizza I have ever had.
Atmosphere: 4
Food: 1
Service: 4
The delivery was late the pizza was cold and the toppings were wrong
The place has went down and no longer tastes like it use to 4-5 years ago.
Atmosphere: 3
Food: 1
Service: 3
I’d give this location 6 stars for service if I could. I messed up and ordered a pizza for pickup from the Muscle Shoals store instead of this one. The young man that worked the window was kind enough to match the price for the pizza and called the Muscle Shoals store and had them refund my order. He did not have to do any of that, but he did.
That exemplifies customer service. The pizza was great as always and loved the fact they now offer a small pizza.
We will definitely re-visit this store simply because of the actions of this employee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Fast, friendly and fresh pizza.
Called in my order, the guy who took the order was very friendly and very helpful when making my selections. Overall great experience.
Atmosphere: 5
Food: 5
Service: 5
My Alfredo chicken pizza was missing the chicken, they didn't get the cut correct, and they forgot to give the soda I ordered. When called about these issues I was offered 2 free pizzas and the 2L of soda. When I went to collect the redo order, I was told all they were going to offer me was the sofa. Not the first time orders have been wrong.
Food: 2
Service: 1
Restaurantji Recommends
Carry out order, pizza was great
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Placed an order at 10:45pm to be delivered to my job. I was tracking it the whole way, 11:35 it says driver arrived but i never received my order or saw the driver. No one attempted to call me & we have cameras in the parking lot. No sight of the driver. Attempted to call papa John’s because i could no longer see him on the tracker and i got hung up on 4 times. They do not close until 12 and i still never received my pizza.
Atmosphere: 1
Food: 1
Service: 1
Ridiculous that their dining room closes earlier than delivery (they also close earlier than the rest of the competition). I live too far away to get delivery but I would sometimes pickup an order, but they refuse to give it to me. They’re also extremely overpriced. $17.00 (before tax, delivery etc.) for a simple large supreme with skimpy toppings is absurd. They think their pizza is gourmet or something, but it’s just fast food pizza at boutique pricing, and definitely not worth it.
Atmosphere: 1
Food: 2
Service: 1
Great food !!!!
Atmosphere: 5
Food: 5
Service: 5
JENNIFER VANCE HAS ALWAYS ENJOYED THIS RESTAURANT!
Atmosphere: 5
Food: 5
Service: 5
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