carhop: Ash check no: 170450 @ 7:43pm 9/12 (just a few minutes ago). My order was $9.50. I gave her a $20. she only gives $10.05 back (should've been $10.50). so I shouldn't have even tipped the other $1 since she had tipped herself already. and my shake was supposed to be "STRAWBERRY" cheesecake, but apparently they only put it in as a cheesecake shake 🤦♂️. yeah.....pathetic is the word.
Gracie Rogers
I wish I had caught her name, but my carhop today was absolutely wonderful! She had brown hair in a high bun and wore glasses, and she was so sweet and genuinely kind. It’s the little things that truly make a big impact and brighten someone’s day :)
Atmosphere: 4
Food: 4
Service: 5
Elizabeth shattuck
Waited 45 minutes for them to tell me they can’t sell ice to me absolutely disgusted with this sonic. Waited 20 minutes at the drive through 8 cars pulled off, then drive around to the speaker and waited another 25 minutes. I am so upset this is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Forrest Southard
I work next door, walked over before my shift started to get some sundaes for a coworker and myself. I waited for approximately 5 minutes with no response from anyone. On this particular day there were also at least two people that have been waiting 10 minutes after I walked back next door. Half the stalls do not work, this location hasn't been able to process any credit or debit card transactions for over a week and a half.
Service: 1
Kim Dunbar
Bad service with very long wait times and didn't take card payments
Atmosphere: 1
Food: 1
Service: 1
Jennifer Rhodes
Sat for 20 minutes never got order took finally just left
Skye
I had to wait an hour for my food, because I was brought the wrong order 4 times. After the fourth time I asked them if I could just have my cheese sticks with ranch. After asking I was brought out my cheese sticks, but not my ranch. They then tried to overcharge me. All I wanted was cheese sticks, a Dr Pepper, and a milkshake. This has happened to me at least 5 times in the last month that they have continuously messed up my order. I highly do NOT recommend because the customer service is absolutely horrendous.
Atmosphere: 1
Food: 1
Service: 1
LaTasha May
It’s like they don’t answer the stall lights anymore on purpose or something. I couldn’t tell you the last time they actually answered before I just wound up placing an online order while sitting there then moving to the check in spot. It’s really horrible considering they have a few lovely people working there. Ginger specifically is an angel! Ginger is the only person that deserves 5 stars at this place. It’s so sad seeing how run down and horrible it is compared to when I worked there 10 years ago.
Cinde Pocase
We left early to head back to Mobile and decided to get a breakfast sandwich and drink at this Sonic on Florence Drive. It wasn’t busy and we were well taken care of by Derrick. Thanks for breakfast!
Mostly get drinks. Half price on app anytime. Associates are always friendly. Service is quick.
Atmosphere: 5
Food: 3
Service: 5
Braxton Higgins
Quick and easy service and the customer service was hella cool 👍 plus it's in Florence 🇺🇸
Stephanie Weld
No wonder you are failing. I had the smallest bacon breakfast burrito I've ever had i will not be eating there again.
Lindsey Staggs
Ive been here several times and each time I regret it. Just sat in car trying to order and no one ever answered the light. Food is just thrown together and employees are rude!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hot Dog, Burger, Tots, Fries, Oreo Cheesecake
Ann McMillan
Whoever the night crew was on 03/08/2025 they were amazing! The person who took my order was giving 10/10 customer service. Our sundae came out quick as well.
carhop: Ash check no: 170450 @ 7:43pm 9/12 (just a few minutes ago). My order was $9.50. I gave her a $20. she only gives $10.05 back (should've been $10.50). so I shouldn't have even tipped the other $1 since she had tipped herself already. and my shake was supposed to be "STRAWBERRY" cheesecake, but apparently they only put it in as a cheesecake shake 🤦♂️. yeah.....pathetic is the word.
I wish I had caught her name, but my carhop today was absolutely wonderful! She had brown hair in a high bun and wore glasses, and she was so sweet and genuinely kind. It’s the little things that truly make a big impact and brighten someone’s day :)
Atmosphere: 4
Food: 4
Service: 5
Waited 45 minutes for them to tell me they can’t sell ice to me absolutely disgusted with this sonic. Waited 20 minutes at the drive through 8 cars pulled off, then drive around to the speaker and waited another 25 minutes. I am so upset this is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
I work next door, walked over before my shift started to get some sundaes for a coworker and myself. I waited for approximately 5 minutes with no response from anyone. On this particular day there were also at least two people that have been waiting 10 minutes after I walked back next door. Half the stalls do not work, this location hasn't been able to process any credit or debit card transactions for over a week and a half.
Service: 1
Bad service with very long wait times and didn't take card payments
Atmosphere: 1
Food: 1
Service: 1
Sat for 20 minutes never got order took finally just left
I had to wait an hour for my food, because I was brought the wrong order 4 times. After the fourth time I asked them if I could just have my cheese sticks with ranch. After asking I was brought out my cheese sticks, but not my ranch. They then tried to overcharge me. All I wanted was cheese sticks, a Dr Pepper, and a milkshake. This has happened to me at least 5 times in the last month that they have continuously messed up my order. I highly do NOT recommend because the customer service is absolutely horrendous.
Atmosphere: 1
Food: 1
Service: 1
It’s like they don’t answer the stall lights anymore on purpose or something. I couldn’t tell you the last time they actually answered before I just wound up placing an online order while sitting there then moving to the check in spot. It’s really horrible considering they have a few lovely people working there. Ginger specifically is an angel! Ginger is the only person that deserves 5 stars at this place. It’s so sad seeing how run down and horrible it is compared to when I worked there 10 years ago.
We left early to head back to Mobile and decided to get a breakfast sandwich and drink at this Sonic on Florence Drive. It wasn’t busy and we were well taken care of by Derrick. Thanks for breakfast!
Food: 5
Service: 5
Great service
Atmosphere: 4
Food: 2
Service: 5
Restaurantji Recommends
Mostly get drinks. Half price on app anytime.
Associates are always friendly.
Service is quick.
Atmosphere: 5
Food: 3
Service: 5
Quick and easy service and the customer service was hella cool 👍
plus it's in Florence 🇺🇸
No wonder you are failing. I had the smallest bacon breakfast burrito I've ever had i will not be eating there again.
Ive been here several times and each time I regret it. Just sat in car trying to order and no one ever answered the light. Food is just thrown together and employees are rude!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hot Dog, Burger, Tots, Fries, Oreo Cheesecake
Whoever the night crew was on 03/08/2025 they were amazing! The person who took my order was giving 10/10 customer service. Our sundae came out quick as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Fudge
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