We went thru drive thru as we travel with our little dog. We asked for a pup cup, and they gave us one. When we received our food, nothing was hot, we did not receive one of the orders of fries. I always enjoy DQ, I did let them know the food wasn't hot.
Food: 3
Service: 4
Susan
Bad customer service! The redhead girl at the drive-thru window was very very rude! Wasted time trying to explain how she was wrong about my order and then she insulted me!! Will definitely not be a customer at the Dairy Queen in Gadsden again! Corporate will be hearing from me!
Atmosphere: 1
Service: 1
Bevin Smith
We came in for ice cream tonight at 8:55pm, the ice cream was pretty good. However, the young man who took our order was scratching/popping pimples on his face and actually checked his fingers after doing so. Then proceeds to make a shake for a customer and not wash his hands. We requested he wash his hands before preparing ours. My husband stood at the edge of the counter to make sure he did and was asked to move out from behind the counter; he was not behind the counter, just the edge. We were also told we could not eat our ice cream in the dining room. It was an hour before closing and there was no sign stating the dining room was closed.
Atmosphere: 2
Food: 3
Service: 1
Larry Kyle
The burger was cold and dry the fries were Luke warm and limp. will be back for food
Atmosphere: 2
Service: 3
Becky Evans
I have never been so disappointed in Dairy Queen. I have never been given tiny sundaes before. They have always been good til today. The girl yelled at me. Saying it should be smaller. And was rude then kicked me out. The other girl was super sweet and understanding didn't get her
Atmosphere: 2
Food: 2
Service: 2
Derrick Harhausen
Place is great! Nice employees and good foods.
Atmosphere: 4
Food: 4
Service: 4
Bruce Lollar
It was not bad. A bit cold incident the s es ating area. The food was good, but I was glad to get back in the car with the heater.
Atmosphere: 4
Food: 5
Service: 4
Janice Hopkins
I just have to complain about the red velvet shake, it has a terrible aftertaste, and if there is a cake piece I didn’t find it. We usually go to Boaz theirs is just so much better, but that 20 miles away from me.
Atmosphere: 2
Food: 1
Service: 2
Wendy Kaye Dial
Competitive prices, good food, and friendly service.
Got a strawberry New York cheesecake blizzard and all it had was ice cream with one small piece of cheesecake. I took it back in and had them to remake it. I asked were they sure it had strawberries in it and it had 1 strawberry and a small chunk of cheesecake that had been blended to pieces like a milkshake. The one that made the blizzard was very unfriendly and never apologized for making it wrong. I didn’t go back in the second time because I knew it would do no good. Basically we just wasted $15 on garbage. None of the employees seemed to care at all about the customers. Two other people that had been through the drive through also had gotten a messed up order. They had to pull around and go inside. Absolutely the worst service and lack of caring employees. I will NEVER be back in this Dairy Queen again.
Atmosphere: 1
Food: 1
Service: 1
Kayla Rosas
If I could give ZERO stars… trust me I WOULD! I went through the drive-thru last night to order some food with my husband. (About a week ago I had went to DQ after my precepting shift at the local hospital nearby and I had ordered food. A manager was at the window and he ended up not giving me my large Diet Coke. I called immediately after I left and told him that I didn’t get my drink, and he said that he knows and that I could come back by and get it anytime and that he’d write my name down.) Fast forward to last night, I told the girl on the speaker that I wanted to get my large Diet Coke that I had PAID for previously and did not receive. She told me since it’s been over a few days, she can’t replace it. Excuse me? We order, specifically my husband orders a sauced and tossed chicken finger basket, and we drive up to the window. I proceed to ask about my drink, because I do not think that is right to NOT give someone their drink that they PAID for. The apparent “general manager” or whoever he was came to the window and told me it’s been over a week and that he isn’t replacing it, and that the other manager that forgot to give me my drink last time was WORKING in the store. Like if he’s there, and he knows he didn’t give me my drink, then why WOULD YOU NOT replace it? The girl at the window and the man were so unprofessional and rude to my husband and me. They were making faces and laughing with each other regarding my frustration about not receiving what I paid for. After we got the food, my husband pulled away from the drive-thru and I checked the food. PLAIN chicken fingers, not sauced and tossed. We go BACK to the window, and it took a few minutes when the rude girl finally noticed us. My husband NICELY told her that he ordered sauced and tossed (that’s the only thing he ever gets at DQ) and she said there is BBQ sauce in the box. He said no that he ordered sauced and tossed with the BBQ sauce already on the chicken fingers. The girl proceeded to tell us that they aren’t doing that anymore. Then I said, “so y’all aren’t selling sauced and tossed anymore?” I’m a little confused, especially since it’s on the menu. The girl rudely replied and said we’re just not doing that right now. I want a full refund from last night’s transaction, AND FOR MY DIET COKE. This is the absolute WORST DQ I have ever been to in my life, and the actions of these employees need to be dealt with!
Atmosphere: 1
Food: 1
Service: 1
Richard Seagraves
DQ prices have gone outrageous...The service was just so so...When you pay almost $20 for two Blizzards that's crazy...
Atmosphere: 3
Food: 3
Service: 3
Sharon Knight
The employees are rude and it takes way too long to get your
So sad place was nasty and food was cold
Atmosphere: 1
Food: 1
Service: 1
We went thru drive thru as we travel with our little dog. We asked for a pup cup, and they gave us one. When we received our food, nothing was hot, we did not receive one of the orders of fries. I always enjoy DQ, I did let them know the food wasn't hot.
Food: 3
Service: 4
Bad customer service! The redhead girl at the drive-thru window was very very rude! Wasted time trying to explain how she was wrong about my order and then she insulted me!! Will definitely not be a customer at the Dairy Queen in Gadsden again! Corporate will be hearing from me!
Atmosphere: 1
Service: 1
We came in for ice cream tonight at 8:55pm, the ice cream was pretty good. However, the young man who took our order was scratching/popping pimples on his face and actually checked his fingers after doing so. Then proceeds to make a shake for a customer and not wash his hands. We requested he wash his hands before preparing ours. My husband stood at the edge of the counter to make sure he did and was asked to move out from behind the counter; he was not behind the counter, just the edge. We were also told we could not eat our ice cream in the dining room. It was an hour before closing and there was no sign stating the dining room was closed.
Atmosphere: 2
Food: 3
Service: 1
The burger was cold and dry the fries were Luke warm and limp. will be back for food
Atmosphere: 2
Service: 3
I have never been so disappointed in Dairy Queen. I have never been given tiny sundaes before. They have always been good til today. The girl yelled at me. Saying it should be smaller. And was rude then kicked me out. The other girl was super sweet and understanding didn't get her
Atmosphere: 2
Food: 2
Service: 2
Place is great! Nice employees and good foods.
Atmosphere: 4
Food: 4
Service: 4
It was not bad. A bit cold incident the s es ating area. The food was good, but I was glad to get back in the car with the heater.
Atmosphere: 4
Food: 5
Service: 4
I just have to complain about the red velvet shake, it has a terrible aftertaste, and if there is a cake piece I didn’t find it. We usually go to Boaz theirs is just so much better, but that 20 miles away from me.
Atmosphere: 2
Food: 1
Service: 2
Competitive prices, good food, and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Fudge
Restaurantji Recommends
Service was ? the food was hot.
Atmosphere: 5
Food: 4
Service: 5
Got a strawberry New York cheesecake blizzard and all it had was ice cream with one small piece of cheesecake. I took it back in and had them to remake it. I asked were they sure it had strawberries in it and it had 1 strawberry and a small chunk of cheesecake that had been blended to pieces like a milkshake. The one that made the blizzard was very unfriendly and never apologized for making it wrong. I didn’t go back in the second time because I knew it would do no good. Basically we just wasted $15 on garbage. None of the employees seemed to care at all about the customers. Two other people that had been through the drive through also had gotten a messed up order. They had to pull around and go inside. Absolutely the worst service and lack of caring employees. I will NEVER be back in this Dairy Queen again.
Atmosphere: 1
Food: 1
Service: 1
If I could give ZERO stars… trust me I WOULD! I went through the drive-thru last night to order some food with my husband. (About a week ago I had went to DQ after my precepting shift at the local hospital nearby and I had ordered food. A manager was at the window and he ended up not giving me my large Diet Coke. I called immediately after I left and told him that I didn’t get my drink, and he said that he knows and that I could come back by and get it anytime and that he’d write my name down.) Fast forward to last night, I told the girl on the speaker that I wanted to get my large Diet Coke that I had PAID for previously and did not receive. She told me since it’s been over a few days, she can’t replace it. Excuse me? We order, specifically my husband orders a sauced and tossed chicken finger basket, and we drive up to the window. I proceed to ask about my drink, because I do not think that is right to NOT give someone their drink that they PAID for. The apparent “general manager” or whoever he was came to the window and told me it’s been over a week and that he isn’t replacing it, and that the other manager that forgot to give me my drink last time was WORKING in the store. Like if he’s there, and he knows he didn’t give me my drink, then why WOULD YOU NOT replace it? The girl at the window and the man were so unprofessional and rude to my husband and me. They were making faces and laughing with each other regarding my frustration about not receiving what I paid for. After we got the food, my husband pulled away from the drive-thru and I checked the food. PLAIN chicken fingers, not sauced and tossed. We go BACK to the window, and it took a few minutes when the rude girl finally noticed us. My husband NICELY told her that he ordered sauced and tossed (that’s the only thing he ever gets at DQ) and she said there is BBQ sauce in the box. He said no that he ordered sauced and tossed with the BBQ sauce already on the chicken fingers. The girl proceeded to tell us that they aren’t doing that anymore. Then I said, “so y’all aren’t selling sauced and tossed anymore?” I’m a little confused, especially since it’s on the menu. The girl rudely replied and said we’re just not doing that right now. I want a full refund from last night’s transaction, AND FOR MY DIET COKE. This is the absolute WORST DQ I have ever been to in my life, and the actions of these employees need to be dealt with!
Atmosphere: 1
Food: 1
Service: 1
DQ prices have gone outrageous...The service was just so so...When you pay almost $20 for two Blizzards that's crazy...
Atmosphere: 3
Food: 3
Service: 3
The employees are rude and it takes way too long to get your
Atmosphere: 1
Food: 1
Service: 1