My mother ordered a quarter sheet for my bridal shower this weekend. She ordered a white cake with a few succulents and a monogram. When going to pick up the cake she found herself running close to the store's closing, so she called the store to let them know at around 3:50, and her calls were ignored despite the store being open. Arrives at exactly 4:00 and every employee stares her in the face and refuse to let her in or help her, after ignoring her calls attempting to prevent this BEFORE the store closed. Not off to a great start. Then we finally get the cake to discover it looks nothing like what was requested. Not a single drop of white, kind of looks like a halloween party threw up on it. I am a cake decorator and I am 100% confident the decorator did not feel like changing their halloween and fall colored icing bags to appropriate colors. Covered in dark oranges, grays, a purple so dark it is almost black. To be honest it looks like it was a different cake order that got scraped (badly) and repurposed, as there is for some reason pink smeared on the sides. It is very elaborately decorated and I appreciate the time that I know was put into it but it is simply not what we asked for AT ALL. It is pretty much the exact opposite of what we asked for and the only thing correct about it was the cake on the inside. We still ended up eating the cake and things worked out okay for us, but this is not at all acceptable service. As cake decorators it is our job to give a customer what they order, not whatever you feel like doing (or whatever you DON'T feel like doing, in this case) instead. Extremely disappointing after already experiencing the employees treat my mother as an inconvenience. I have been wanting to try Savages cakes for a long time being in this trade myself and having heard great things- unfortunately I saw none of them. Would not recommend to ANYONE, unless they feel like putting themselves at the complete liberty of rude employees and lazy decorators.
Atmosphere: 1
Food: 3
Service: 1
Cindy Moore
I have ordered cakes from Savages several times and the results of the cakes have been hit and miss, more miss than hit frankly. This last time I ordered a birthday cake for my husband's birthday party, I asked for carrot cake. The cake I picked up was tiny and it was most definitely stale. And despite the fact that I specifically ordered a cake for a birthday, it had absolutely no decorations - no rosettes, no flourishes, no piping - nothing. It had a very thin, smooth buttercream frosting and the words Happy Birthday in yellow. (yellow?!). I was absolutely embarrased to present this cake at his birthday and it became the joke of the party. Even worse than the cake was the service. I stood there for 15 minutes before anyone acknowledged me, and there were only two other customers in the shop so it's not like they were slammed with business. While the cakes have been good some times and bad some times, the service here has always been a bad experience for my family. Never again.
Food: 1
Service: 1
John L.
Yummy, but slooooooow, usually unfriendly "service". The only reason I gave two stars for service was because of the delightful Sarah Grace, who works behind the counter sometimes, but I understand she is only temporary and is leaving soon.
Love Marjorie, Desiree, and Gloria. Cinnamon rolls da bomb!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
Kellet May
The bakery has been around forever. It has all my favorites, but the service is just awful. It's such a shame because I would go there far more often if the staff was just nicer. No one says hello when you walk in the door. It seems like you're a chore when they have to wait on you. They'll slide your purchase across the counter, and unless you've been a number of times, you have no idea you're supposed to take it to the front to pay. No one behind the counter seems happy to be there. It's just a negative experience. So unfortunate because their goods are delicious!!
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Petit Fours - Dozen, Cheese Straws, Iced Smiley Face Cookie
Paula Calhoun
Friendly staff. Cute bakery shop. Cupake not as moist as I prefer.
Atmosphere: 5
Food: 3
Service: 5
Trissy Cat
This is the first time I have bought anything from them. The birthday cake was the best I've had in my life. And it was decorated so beautifully. It was expensive but for those special occasions, it was well worth it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery, Small Round Birthday Cake
Terrific service. Very accommodating. Thanks for help with all in order gone awry.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery, Meltaways
Wendy McElroy
Great bakery with some cool gifts! Delicious cookies! Wanted to try every one!! Will definitely go back for one of the King Cakes!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Star Sugar Cookie
Faye Isbell
Staff very friendly, but food was not great & very small portions for the
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Cupcakes, Meltaways
Jennifer C.
A Homewood tradition but the last several times I picked up cookies for the office I was disappointed. They were hard as rocks and the flavor was bland. The smiley face cookies had to go straight to the trash. ?
OMG strawberry cupcakes…..
Atmosphere: 5
Food: 5
Service: 5
This staff is incredibly kind and helpful. I think it makea the food taste even better... Meltaways forever 😁
Kid-friendliness: I've taken the kids there but I really like this place for myself... 🙃
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Rolls, Bakery, Cheese Straws
My mother ordered a quarter sheet for my bridal shower this weekend. She ordered a white cake with a few succulents and a monogram. When going to pick up the cake she found herself running close to the store's closing, so she called the store to let them know at around 3:50, and her calls were ignored despite the store being open. Arrives at exactly 4:00 and every employee stares her in the face and refuse to let her in or help her, after ignoring her calls attempting to prevent this BEFORE the store closed. Not off to a great start. Then we finally get the cake to discover it looks nothing like what was requested. Not a single drop of white, kind of looks like a halloween party threw up on it. I am a cake decorator and I am 100% confident the decorator did not feel like changing their halloween and fall colored icing bags to appropriate colors. Covered in dark oranges, grays, a purple so dark it is almost black. To be honest it looks like it was a different cake order that got scraped (badly) and repurposed, as there is for some reason pink smeared on the sides. It is very elaborately decorated and I appreciate the time that I know was put into it but it is simply not what we asked for AT ALL. It is pretty much the exact opposite of what we asked for and the only thing correct about it was the cake on the inside. We still ended up eating the cake and things worked out okay for us, but this is not at all acceptable service. As cake decorators it is our job to give a customer what they order, not whatever you feel like doing (or whatever you DON'T feel like doing, in this case) instead. Extremely disappointing after already experiencing the employees treat my mother as an inconvenience. I have been wanting to try Savages cakes for a long time being in this trade myself and having heard great things- unfortunately I saw none of them. Would not recommend to ANYONE, unless they feel like putting themselves at the complete liberty of rude employees and lazy decorators.
Atmosphere: 1
Food: 3
Service: 1
I have ordered cakes from Savages several times and the results of the cakes have been hit and miss, more miss than hit frankly. This last time I ordered a birthday cake for my husband's birthday party, I asked for carrot cake. The cake I picked up was tiny and it was most definitely stale. And despite the fact that I specifically ordered a cake for a birthday, it had absolutely no decorations - no rosettes, no flourishes, no piping - nothing. It had a very thin, smooth buttercream frosting and the words Happy Birthday in yellow. (yellow?!). I was absolutely embarrased to present this cake at his birthday and it became the joke of the party. Even worse than the cake was the service. I stood there for 15 minutes before anyone acknowledged me, and there were only two other customers in the shop so it's not like they were slammed with business. While the cakes have been good some times and bad some times, the service here has always been a bad experience for my family. Never again.
Food: 1
Service: 1
Yummy, but slooooooow, usually unfriendly "service". The only reason I gave two stars for service was because of the delightful Sarah Grace, who works behind the counter sometimes, but I understand she is only temporary and is leaving soon.
Atmosphere: 3
Food: 5
Service: 2
The cakes are awesome ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Petit Fours - Dozen, Bakery, Sheet Cakes, Cupcake, Birthday Cake Yellow Cake Buttercreme Frosting
Love Marjorie, Desiree, and Gloria. Cinnamon rolls da bomb!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
The bakery has been around forever. It has all my favorites, but the service is just awful. It's such a shame because I would go there far more often if the staff was just nicer. No one says hello when you walk in the door. It seems like you're a chore when they have to wait on you. They'll slide your purchase across the counter, and unless you've been a number of times, you have no idea you're supposed to take it to the front to pay. No one behind the counter seems happy to be there. It's just a negative experience. So unfortunate because their goods are delicious!!
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Petit Fours - Dozen, Cheese Straws, Iced Smiley Face Cookie
Friendly staff. Cute bakery shop. Cupake not as moist as I prefer.
Atmosphere: 5
Food: 3
Service: 5
This is the first time I have bought anything from them. The birthday cake was the best I've had in my life. And it was decorated so beautifully. It was expensive but for those special occasions, it was well worth it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery, Small Round Birthday Cake
Restaurantji Recommends
Best in Birmingham! Love TBD
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
Terrific service. Very accommodating. Thanks for help with all in order gone awry.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery, Meltaways
Great bakery with some cool gifts! Delicious cookies! Wanted to try every one!! Will definitely go back for one of the King Cakes!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Star Sugar Cookie
Staff very friendly, but food was not great & very small portions for the
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Cupcakes, Meltaways
A Homewood tradition but the last several times I picked up cookies for the office I was disappointed. They were hard as rocks and the flavor was bland. The smiley face cookies had to go straight to the trash. ?
Atmosphere: 5
Food: 2
Service: 5
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