The BEST PIZZA HUT IN HUNTSVILLE, AL HANDS DOWN!! I mean down to the service, the food and everything. It’s always clean and the people are always happy to serve you! I wish I could give more to them for such an amazing service. 10/10!! Please keep up the good work you guys!! I love it here
Atmosphere: 5
Food: 5
Service: 5
natasha benavides
I ordered a pizza for delivery. Paid as asked. Waited , and waited ,and waited then called for update. My pizza was ready for pickup they connected me to the store. They did not answer and I hung up. When I got them to answer, they stated that it was ordered as a carry out. WRONG. I asked them to remake the pizza and delivery. They told me that they would deliver the pizza that had been sitting there for far beyond an hour, but a remake would not be possible. They stated that it was a cliche in app. As an ex restaurant owner, who had a successful fast food restaurant this place has not idea what customer service is…..and Pizza Hut needs to close them down.
Service: 1
J J
Wow. Got my order wrong. Offered me a credit. I refused because I wanted my order corrected. Gave me an excuse about being short handed...ok, not my problem. I again requested my order to be corrected. She told me I could be nicer. Then hung up on me. Then someone else called me back, Offered me a personal size since my kids already ate half the wrong pizza. I declined that offer, then she requested to return the half eaten wrong pizza for me to get my correct order! Then tried to tell me that I could be nicer and more understanding...huh? What has happened to customer service in this country? I just my order corrected that I paid for. Way way too much drama for a pizza. I'll be taking my weekly pizza business elsewhere. Ridiculous.Returning to state this....so I sent my daughters back with the half eaten pizza to get the corrected pizza, and they were all rude to them! Are you freaking kidding me? Manager and district manager needs to be fired. Management is accountable for this type of service.
I got delivery, nobody knocked on my door or anything and just left my pizza at the door. Pizza is cold now and i have to put in the oven to reheat up.
Food: 1
Service: 1
s Junious
Terrible customer service. The staff here are very unethical and rude.
Food: 2
A A
Customer service is a job meant for those who are fair, and honest to say the least. My order was wrong, I had to inconveniently drive back 12 minutes to a restaurant to be told by a 19-year old ill equipped supervisor that my order was correct. When asked what type of sauce it states on the order, she noticed she was wrong. It had red sauce and I ordered white sauce. You would think, she would apologize, however no such basic words were spoken. When asked does she treat all her customers disrespectfully, total chaos broke out. This entire location needs to use the video from tonight that they refused to show me with the police as a training opportunity. What could have been totally prevented turned into a situation that goes far beyond an incorrect pizza order.
Atmosphere: 1
Food: 1
Service: 1
Carol Ellison
Called anotherCalled another pizza place was told to call someone else pizza hut is my now go to place it was here in 30 min win Chester rd ? ? ?
Sorry employee keeps hanging up on my wife.. guess their just too good to bring me the rest of my food.
Food: 2
Service: 1
Jeffrey Swinea
Employees are friendly and helpful. Food is awesome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Dinner Box, Pepperoni Lovers Pizza, Supreme Pizza with Banana Peppers, Hawaiian Chicken Pizza
pilotcoolbiz
Ordered a meat lovers and got a cheese. Ate a slice, and called the driver, he said call the store. I did and they didn't do anything except tell me that they could have another one in 35 minutes. Had to go someplace after eating, didn't have time to wait. Wasn't offered a voucher or credit to my charge card. Booooo!!!!
Atmosphere: 1
Food: 2
Service: 1
Timothy Hackley
Twice I've had pepperoni pizza and cheese/bread sticks, and both times, they were fantastic. I'm very happy.
MsPain187
This location needs major help! I received a pizza that was barely ok it wanted to be pizza hut but just didn't make it didn't meet the standards I remember pizza hut was good Perhaps the entire Winchester Rd pizza hut should go under new management or intense training on how to make a pizza that's the only advice I can give cause boy was that not a good
Dean's the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Breadsticks, Burnt Pepperoni Pizza, Supreme Pizza with Banana Peppers, Cheese Sticks
The BEST PIZZA HUT IN HUNTSVILLE, AL HANDS DOWN!! I mean down to the service, the food and everything. It’s always clean and the people are always happy to serve you! I wish I could give more to them for such an amazing service. 10/10!! Please keep up the good work you guys!! I love it here
Atmosphere: 5
Food: 5
Service: 5
I ordered a pizza for delivery. Paid as asked. Waited , and waited ,and waited then called for update. My pizza was ready for pickup they connected me to the store. They did not answer and I hung up. When I got them to answer, they stated that it was ordered as a carry out. WRONG. I asked them to remake the pizza and delivery. They told me that they would deliver the pizza that had been sitting there for far beyond an hour, but a remake would not be possible. They stated that it was a cliche in app. As an ex restaurant owner, who had a successful fast food restaurant this place has not idea what customer service is…..and Pizza Hut needs to close them down.
Service: 1
Wow. Got my order wrong. Offered me a credit. I refused because I wanted my order corrected. Gave me an excuse about being short handed...ok, not my problem. I again requested my order to be corrected. She told me I could be nicer. Then hung up on me. Then someone else called me back, Offered me a personal size since my kids already ate half the wrong pizza. I declined that offer, then she requested to return the half eaten wrong pizza for me to get my correct order! Then tried to tell me that I could be nicer and more understanding...huh? What has happened to customer service in this country? I just my order corrected that I paid for. Way way too much drama for a pizza. I'll be taking my weekly pizza business elsewhere. Ridiculous.Returning to state this....so I sent my daughters back with the half eaten pizza to get the corrected pizza, and they were all rude to them! Are you freaking kidding me? Manager and district manager needs to be fired. Management is accountable for this type of service.
Service: 1
Pizza is always good and never have issues!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breaded Boneless Wings, Veggie Lovers Pizza, Cheese Pizza, Marinara, Cheese Sticks
Pizza Hut is the best pizza, delivery and overall service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Pepperoni Pizza
I got delivery, nobody knocked on my door or anything and just left my pizza at the door. Pizza is cold now and i have to put in the oven to reheat up.
Food: 1
Service: 1
Terrible customer service. The staff here are very unethical and rude.
Food: 2
Customer service is a job meant for those who are fair, and honest to say the least. My order was wrong, I had to inconveniently drive back 12 minutes to a restaurant to be told by a 19-year old ill equipped supervisor that my order was correct. When asked what type of sauce it states on the order, she noticed she was wrong. It had red sauce and I ordered white sauce. You would think, she would apologize, however no such basic words were spoken. When asked does she treat all her customers disrespectfully, total chaos broke out. This entire location needs to use the video from tonight that they refused to show me with the police as a training opportunity. What could have been totally prevented turned into a situation that goes far beyond an incorrect pizza order.
Atmosphere: 1
Food: 1
Service: 1
Called anotherCalled another pizza place was told to call someone else pizza hut is my now go to place it was here in 30 min win Chester rd ? ? ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Sorry employee keeps hanging up on my wife.. guess their just too good to bring me the rest of my food.
Food: 2
Service: 1
Employees are friendly and helpful. Food is awesome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Dinner Box, Pepperoni Lovers Pizza, Supreme Pizza with Banana Peppers, Hawaiian Chicken Pizza
Ordered a meat lovers and got a cheese. Ate a slice, and called the driver, he said call the store. I did and they didn't do anything except tell me that they could have another one in 35 minutes. Had to go someplace after eating, didn't have time to wait. Wasn't offered a voucher or credit to my charge card. Booooo!!!!
Atmosphere: 1
Food: 2
Service: 1
Twice I've had pepperoni pizza and cheese/bread sticks, and both times, they were fantastic. I'm very happy.
This location needs major help! I received a pizza that was barely ok it wanted to be pizza hut but just didn't make it didn't meet the standards I remember pizza hut was good Perhaps the entire Winchester Rd pizza hut should go under new management or intense training on how to make a pizza that's the only advice I can give cause boy was that not a good