McDonald's

8005 Hwy 72 W, Madison
(256) 722-9584

Recent Reviews

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Kaylee Cooper

literally the worst mcdonald’s!!! every time i come here its not a good experience and skylar the manager is very unprofessional!!!

Atmosphere: 1

Food: 1

Service: 1

Enzlie

most rude workers i’ve ever seen in my life. INCLUDING the short stubby manager.
get that dude with the long hair OUT of the drivethrough before i do it myself. 😹

Atmosphere: 1

Food: 1

Service: 1

K J

I do not think it’s professional for the person to be sitting down taking your money through the window

Atmosphere: 3

Food: 4

Service: 2

Qing Chang

This is not fast food this is slow food

Atmosphere: 1

Food: 1

Service: 1

Rachel Lynn

I have yet to receive so much as a refund or any compensation for my appalling experience. The store manager is non-communicative, and I have yet to be contacted by a district manager as I was told. When I arrived to the drive through we sat for over 10 minutes without as much as an acknowledgment over the speaker. I proceeded inside to get my food I paid for, as I had a hungry 2 year old who desperately needed dinner. Once inside I was originally greeted by a very pleasant young man (I didn’t catch his name but it was the only employee actually working and providing good customer service) who was willing to get me my food, when Emma stepped in and said I’d have to pull through the drive through even though I could actively see them clearing orders on the screen and they needed my receipt to know what I even ordered. Skyler the shift lead had atrocious customer service, poor attitude, lack of work ethic, and seemed to not know his left from rights let alone how to run a competent shift. Skyler then said there was absolutely no way they could just hand me my food. When I eventually was able to make it back through the drive through after unnecessarily waiting in line again, Skyler seemed reluctant to give out your business card and handed me a card offering hiring as well which felt like it was meant as a personal dig. Emma was at the second window and tried to say they placed my order on the counter but we “left” when she and Skyler were the ones to deny handing it to me over the counter in the first place. This is appalling and I would never treat a customer the way I was treated.

Atmosphere: 1

Food: 1

Service: 1

Vanessa Stuckmann

Out of all the McDonald’s we’ve been to, this one has to be the absolute worst.
McDonald’s is currently having the monopoly promotion, and with that we like to upgrade all of our meals to the large size for that reason. When a McDonald’s runs out of monopoly cups, or etc, they like to let us know before we order. This one did not.
That’s not even the worst part… So not only did we not get one single monopoly sticker, now we’re stuck with two large UNDERCOOKED & unsalted fries, two large cokes that were flat- also tasted very watered down.
The burgers were O.K. . I always order to add Big Mac sauce to my Quarter pounder deluxe, instead they gave me no sauce on it at all… dry burger . Also no onions on the deluxe ….
I believe the only good thing we got was the Big Mac itself .

Atmosphere: 2

Food: 1

Service: 1

Chad Jones

30 minutes in drive through is not acceptable

Atmosphere: 1

Food: 1

Service: 1

Danny Tate

Waited 30 mins for my food the place was barely busy . Never eating here again

Food: 2

Service: 1

Seth

The wait here is always insane. I've never been in and out in 30 minutes, and I've never eaten my food inside.

Atmosphere: 2

Food: 3

Service: 1

Sara Washington

They completely got my order wrong, didn’t even have the decency to even give me 7 nuggets. They only gave me four when I ordered a ten piece. And didn’t give me the monopoly cup. Also they didn’t give me the fries size that I PAID FOR WITH MY OWN MONEY.

Atmosphere: 3

Food: 1

Service: 1

ANV

Make sure to check your order bc you'll never get anyone to answer the phone for help

Valerie Bryson

My fries were warm and so was my hamburger 🍔. But my drink was good.

Atmosphere: 5

Food: 2

Service: 5

Sky Queen Ce

Yall set Skylar up for failure. 20+ minute wait for a meal when there were only 3 cars ahead of me. Said he would have to charge me, after the wait. I assume this is the company rules, no customer factor involved. But doesn't throw any customer service in there, for the extremely long wait. He did say they only have 3 people working. Food still cold 🥶 what a bummer. Also, once I got home noticed my medium fry barely filled up. Im very disappointed. Won't be back to this location.

Atmosphere: 1

Food: 2

Service: 1

David Krom

Went thru the drive thru last week and ordered a Big Mac, 6 piece McNugget and a Double Quarter Pounder with cheese and they gave me just a Quarter Pounder with cheese. Not what I ordered. Everytime I go to this McDonalds I dont get what I ordered. I’m tired of this stores inconsistancies.

Kate Williams

The experience was bad

Atmosphere: 1

Food: 1

Service: 1

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