Chipotle Mexican Grill

2560 Berryhill Rd, Montgomery
(334) 450-2888

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I'm extremely disappointed with the customer service at this Chipotle location. Every time I ask a question, the representative seems unfamiliar with the topic. Last week, I inquired about my points and the representative was unsure how the program works. I also asked about a coupon they sent me, and again, the representative was unclear. I visit this location weekly and request a bag with a handle, yet the representative consistently forgets. It's frustrating to encounter...
I went right after they opened and every table was filthy. It was clear that the closing crew had not done their job, but also that the morning crew was too lazy to fix it anyways. The overall atmosphere at this Chipotle is "eff it." I stopped going to it now and am happy to drive to Prattville instead when I want Chipotle just so I can sit at a clean table and feel more confident about the quality of the food.
It was really busy but the employees took their name and made sure my order was accurate and prepared correctly. Ordering for 5 people can be hard sometimes. I felt like the only customer that mattered at the time from the first person that started the food to the cashier.
The tables were clean and the food was amazing and the bowl was a generous helping

Kid-friendliness: 3 kids quesadillas came with three additional options. I got xtra cheese, lettuce...

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