Firebirds Wood Fired Grill

EVERYTHING WAS BAD! I do not recommend this location! Water dripped from ceiling onto seat. See the picture. In fairness, the waiter did offer to move us after seeing the drips. The drips were hitting the seat on one side and arm and napkin on the other side.
It got worse. Fly was on the bread. See the picture. We requested new bread. It got worse! THE FOOD WAS COLD!! We knew it was taking way too long for our food. Asked the waiter what was taking so long. This wasn't a little delay, it was a long delay. He magically brought the food right then. We assume that he forgot our order because he was doing way too much. The food was cold. When to just take the cold food back and not to replace it, the waiter insisted on bringing another one, even after it was clear that a replacement was not wanted. I think I know the reason why. Cost and making money. We made the manager aware of the issues. She didn't offer any compensation. She just apologized for what had occurred. See the pics of the water on the seat cushion and THE FLY ON THE BREAD! In my opinion, management did a lousy job handling this issue. There was no real concern, it seemed. Plus, she said that the waiter made her aware of our complaint about the water dripping from the ceiling, prior to us addressing it with her about 30 minutes later. Why not come to your us and acknowledge the issues?

Claire was an excellent server and treated us extremely well despite our antics. The food was absolutely amazing! Best steak I’ve had in a long time!

Atmosphere: 5

Food: 5

Service: 5

Just not very good for the money.

Atmosphere: 2

Food: 2

Service: 4

Very friendly, great service, large portions.....

Atmosphere: 5

Food: 5

Service: 5

I did not take any pictures of the food. I was too busy eating it. Had the fish tacos with the blt salad on the side. Crispy fresh flounder and delicious spices. The b in the blt salad was made from parts of their smoked meat. Not crispy but very flavorful. My drink, a mint condition, had no alcohol but again full of flavor. My husband's Colorado salad with grilled chicken was too much for him to finish. He describes it as flavorful with crispy pecans and raisins and bleu cheese crumbles and dressing. Our server Tatyana provided impeccable service, attentive but not overbearing. Will be back to try other dishes on our next road trip

Atmosphere: 5

Food: 5

Service: 5

Our first visit and this place was a great venue great atmosphere and decor.. our server was excellent.. but the food they brought out was subpar.. stringy steak.. when the chicken was overcooked with no real Smoky flavor. Do not recommend

Atmosphere: 5

Food: 2

Service: 5

Great 1st time experience!

Atmosphere: 5

Food: 5

Service: 5

Very good

Atmosphere: 5

Food: 5

Service: 5

Food and service was great. Very busy, had to sit outside on patio but wasn’t bad at all. The smoked chicken is half of a chicken so come hungry!!

Atmosphere: 5

Food: 5

Service: 5

Food was great, service fast! Alonzo took great care of us!!

Atmosphere: 5

Food: 5

Service: 5

Best cheese cake I ever had in my entire life!!!!

Atmosphere: 4

Food: 5

Service: 4

Great food and service!!

Atmosphere: 5

Food: 5

Service: 5

The manager Ashlyn gives me an issue every single time I go there to spend my hard earned money! I will not be back and would not recommend you going either. The food is just as terrible as the management! Today is absolutely my last day patronizing this business!! $50 for a ribeye that appeared to be medium but was as tough as a well done! Absolutely disgusting !!

Atmosphere: 1

Food: 1

Service: 1

Camille was an excellent server very sweet intelligent bright & mostly she is a delight to be around I would love to have her everytime we come here she is awesome

Atmosphere: 5

Food: 5

Service: 5

Huge portions, couldn't eat it all.

Atmosphere: 4

Food: 4

Service: 4