Chick-fil-A
6599 US-431, Owens Cross Roads
(256) 288-0007
Recent Reviews
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Employees are right on top of the job, food is always hot and fresh, no wonder they are always busy
It's usually much better, but today, it's was very busy. Took over ten minutes for a salad and kids meal.
Dirty tables, overflowing trash bins, food on floors, next to no condiments at either of the stations. Time was almost one thirty in the afternoon. Dirty tables and floors seem to be the standard for this Chick-fil-A. Over the last four months it has been progressively worse. The chicken sandwich is usually over cooked and barely warm, and the fries are normally not cooked all the way. Have to say, dirtiest Chick-fil-A we have ever been to.
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: Chick-Fil-A Waffle Potato Fries
I’ve never had an issue with this Chick-fil-A until today, but this experience was beyond frustrating. We got in the drive-thru line at 10:20 AM—plenty of time to order breakfast. By the time we made it to the speaker at 10:33, they flat-out refused to serve us breakfast. All we wanted were two biscuits and a drink!
What made it worse? We were trapped in their painfully slow drive-thru line with no way to leave, even though they wouldn’t take our order. How is it fair to make customers wait so long only to refuse service when it’s your line that’s causing the delay?
Fix your system—either serve everyone who gets in line before the cutoff or give people a way to exit your ridiculous drive-thru.
Atmosphere: 1
Food: 1
Service: 1
Pleasant to take the family for lunch after the boys soccer games.
Atmosphere: 5
Food: 5
Service: 5
Clean and friendly. Like the new layout inside.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Nuggets
Paid $2.25 for a brownie, got home, not in bag. How hard can it be?? Update 2-4-24, ordered 2 cookies, was on receipt, paid for them, got home, only had one! Again, how hard can it be?
Food: 3
Service: 1
Mom loves the chicken mini.
Atmosphere: 5
Food: 5
Service: 5
Great Chick-fil-A like any other. Never had an incorrect order. Always quick and pleasant service.
Since rebuilding the drive though is much faster. My kids miss the play place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fillet Breakfast, Chick-Fil-A Waffle Potato Fries, Grilled Nuggets, Dr Pepper, Cobb Salad
Crowded and busy. Good food but order is often incorrect due to volume of customers.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
It's the same for all the Chick-fil-As. The food is decent, but I don't understand all the hype. Their food isn't great, but it will do in a pinch. But, tons of people rave about them, so I might be the odd man out. If their prices went down, it might be worth it to me.
Atmosphere: 3
Food: 3
Service: 4
I ate half of my breakfast and there was a black hair in it. I don't have black hair.
Horrible Manager! Was yelling and mocking workers who appeared to be mentally disabled in front of everyone. Absolutely disgraceful to such a good franchise.
Atmosphere: 1
Food: 1
Service: 1
I usually choose Chick-fil-A because of the higher quality and service, but this location is falling short. The employees are nice, but the service is incredibly slow, and the overall experience doesn’t meet the standards I expect from Chick-fil-A. You are only as good as your leader and she needs to check the food quality and have more training with her employees in the kitchen! The hash browns are always either under cooked or greasy!
One of the biggest concerns is that they’ve been serving water for about four weeks now, knowing the filter is broken. This is disappointing, as it’s a basic part of providing a safe, quality experience. Unfortunately, there isn’t another Chick-fil-A nearby, so we don’t have other options in the area. Especially when your child is special needs any only eats particular food from particular places.
I really hope management steps up to address these issues because, with Chick-fil-A’s reputation, this location should be delivering a much better experience.
Atmosphere: 1
Food: 1
Service: 1
Always a good experience
Atmosphere: 5
Food: 5
Service: 5
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