Chick-fil-A

6599 US-431, Owens Cross Roads
(256) 288-0007

Recent Reviews

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Kaylee

Your cashier Chloe is extremely rude. I frequent this chic fil an and everytime this girl has an attitude without fail. No matter HOW nice you are she always responds bratty. Go through the drive thru to avoid her attitude.

Atmosphere: 1

Food: 3

Champ

Jose took our order and he has a great smile and even better attitude I had 2 orders for 1 vehicle and he made it easy!!!

Atmosphere: 5

Food: 5

Service: 5

Gail Birdsong

One day I was in drive thru at 10:56 and ordered a sandwich. I was told lunch did not start until 11:00. No one was behind me so I sat there for 4 minutes. Then they took my order
Two days ago I went inside at 10:40 and ordered the minis from the breakfast menu. I was told breakfast ended at 10:30. I just left telling them that lunch was at 11:00.
I guess you can’t order anything 10:30-11:00. It appeared others were ordering.

Atmosphere: 5

Food: 5

Service: 1

Catherine Garvey

I haven’t had bad dine in experience with this location, just probably need to check and wipe the tables.

Atmosphere: 4

Food: 4

Service: 4

Janet Lynn

The best chicken & easiest ordering service

Atmosphere: 5

Food: 5

Service: 5

Shirley DeChenne

Very nice young man took my order.

Atmosphere: 4

Food: 4

Service: 5

Carter Smith

I ordered breakfast before it ended and I’m a delivery driver and got there after breakfast and it even though I ordered it at 10:12 they still did not make it and wasn’t waiting on me and refused to make the order

Service: 1

Leigh Ann Counts

We just had lunch at this location. It was the worst meal we've ever had from the franchise!! The chicken tasted like it was burned and the tea was so hot , there was no ice left in the cup by the time we got to our table !!

Crystal Copney

It's God's chicken who could complain 🤣

Atmosphere: 5

Food: 5

Service: 5

Daniel Harte

Drive thru was slow. Order takers were not friendly at all. Food was below average. It felt like we were at McDonald's. Do better!

Atmosphere: 2

Food: 3

Service: 2

Jenna Stone

⭐️⭐️⭐️⭐️⭐️

The Hampton Cove Chick-fil-A is hands-down the BEST! Every single time I go, they are spot-on… friendly, fast, and just genuinely amazing. My order is always right, the food is fresh and hot, and the staff go above and beyond to make sure everything is perfect. They somehow keep the line moving quickly even when it’s packed, and they do it all with a smile. Truly the gold standard of customer service. 🙌

Atmosphere: 5

Food: 5

Service: 5

c Thompson

Employees are right on top of the job, food is always hot and fresh, no wonder they are always busy

Atmosphere: 5

Food: 5

Service: 5

David Turner

It's usually much better, but today, it's was very busy. Took over ten minutes for a salad and kids meal.

Robert Wolff

Dirty tables, overflowing trash bins, food on floors, next to no condiments at either of the stations. Time was almost one thirty in the afternoon. Dirty tables and floors seem to be the standard for this Chick-fil-A. Over the last four months it has been progressively worse. The chicken sandwich is usually over cooked and barely warm, and the fries are normally not cooked all the way. Have to say, dirtiest Chick-fil-A we have ever been to.

Atmosphere: 1

Food: 3

Service: 4

Recommended dishes: Chick-Fil-A Waffle Potato Fries

Abby Satterfield

I’ve never had an issue with this Chick-fil-A until today, but this experience was beyond frustrating. We got in the drive-thru line at 10:20 AM—plenty of time to order breakfast. By the time we made it to the speaker at 10:33, they flat-out refused to serve us breakfast. All we wanted were two biscuits and a drink!

What made it worse? We were trapped in their painfully slow drive-thru line with no way to leave, even though they wouldn’t take our order. How is it fair to make customers wait so long only to refuse service when it’s your line that’s causing the delay?

Fix your system—either serve everyone who gets in line before the cutoff or give people a way to exit your ridiculous drive-thru.

Atmosphere: 1

Food: 1

Service: 1

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