Jack's
$ • Fast Food, Burgers
Hours:
4170 US-431, Roanoke
(334) 835-1524
About Jack's Family Restaurant
Customers' Favorites
Jack's Family Restaurant Reviews
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Worst Jacks I’ve ever been to in my life, 100%. Gave me a dry sandwich with no condiments like requested, burnt fries, lemonade taste exactly like water, then to top it all off there was a bug in one of our lemonades. I’ve called 5x with no answer and I’m from out of town and too far to turn around. Absolutely ridiculous!!!! I don’t even leave reviews but this was atrocious.
Ratings
Menu
Hours
| Monday | 4:30AM - 10PM |
| Tuesday | 4:30AM - 10PM |
| Wednesday | 4:30AM - 10PM |
| Thursday | 4:30AM - 10PM |
| Friday | 4:30AM - 11PM |
| Saturday | 5AM - 11PM |
| Sunday | 5AM - 10PM |
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Jack's is a popular restaurant known for its high-quality burgers, mashed potatoes, and gravy. The employees take pride in their work and are generally attentive to customer needs, even on busy days. While the service can be slow at times, especially at the front counter, the staff is helpful and efficient. Recently, a customer had an issue with their order, but the manager resolved it quickly and kindly, demonstrating the restaurant's commitment to customer satisfaction. The atmosphere is family-friendly with a large dining room, making it a suitable choice for families with children. However, there have been concerns about the presence of management during peak hours, as some customers have noted that the manager left during busy times, which affected service. Overall, compared to other locations, this Jack's is welcoming and has a sweet staff.