The cashier I believe her name was Alexis was so rude to us, I know I won’t be going back and not to mention we waited 20 minutes for 2 milkshakes the service is getting
Atmosphere: 2
Food: 4
Service: 1
eric Morgan
Came in today for lunch. Lobby was not busy.. lobby was visibly dirty and all condiments and drink stations were not stocked.. there was a woman who had ordered already and a gentleman in line in front of us to order.. took the cashier 10 minutes to take the order of the gentleman before us and then another 5 minutes to take ours. We ordered chicken finger meals, paid and then took a seat to wait for order.. we sat for 20 minutes waiting before I went to the counter to inquire when they were going to make our meals.. I watched 3 people come in and order after us and get their food before us.. I also noticed that there were chicken fingers and fries ready so we weren’t waiting on what we ordered to be cooked!! cashier made my plate and handed it to me. I noticed a hair in my fries so I just asked for a refund.. there were 2 managers on duty at the time but had to wait an additional 5 minutes to receive a refund from another manager that had just walked in but “wasn’t on the clock yet”… the worst experience I’ve ever had at any jacks restaurant and I don’t have a high expectations for jacks in the first place! How this place stays in business is beyond me.. It will be a long time before I give this restaurant my business again..
Atmosphere: 2
Food: 1
Service: 1
Julie J.
The food was overcooked, cold, and just plain gross. Even my dog wouldn't eat it.
Food: 1
Reccium Nygaard
Food was watery and bland.
Atmosphere: 3
Food: 2
Service: 3
Amy Knight
The employees take pride in their job so much that they know their customer's orders, even on a busy Saturday morning. This past Saturday, a customer had an incident at the restaurant and the staff was immediately attentive to the situation and provided full assistance to the customer AND had the kitchen preparing their order at the same time. It was fabulous to witness.
Atmosphere: 5
Food: 5
Service: 5
Asha Houston
I went to Jack’s on my lunch break and waited 10 minutes until I got to order my food at the drive thru. I asked for chicken and they told me it was a 20 minute wait! So I settled for a burger. Regretfully, I returned tonight to get my kids and I some dinner. I asked for the $6 tender, fries and cookie special. They stated they couldn’t give me the special because they didn’t have the cookie. I told them I didn’t need the cookie and they still refused to give it to me. I ended up getting tender anyway along with a two piece chicken and when I got home, everything tasted like burnt grease!!!!! To say the least, I am disappointed and will not be returning any time soon!
Atmosphere: 1
Food: 1
Service: 1
Rhenna T.
The food is good. Staff is very friendly usually. Very clean. We're local so we eat there regularly.
Mike Johnson
Jack's is my favorite burger in town! Also love the mashed potatoes and gravy! Haven't really tried the chicken, and I know I should. The burgers are made with higher quality ingredients. The employees are quick and efficient. Everyone is helpful! Use the app for good deals! Thank you Jack's!Kid-friendliness: Jack's is a nice cross between sit down dinner and fast food. Big dining room. Nice atmosphere for families with kids.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries, Chicken Sandwich
Max ican
Asked for a milkshake but they said they were out of milk, which I wasn’t mad at. But when I finished my sprite I opened my lid to pour some juice in it, and there was a bug in it. I wanted to ??
Atmosphere: 3
Food: 4
Service: 5
Sheila Campbell
Workers act like they hate their job. I use drive thru and they only get the order right about 50% of the
The cashier I believe her name was Alexis was so rude to us, I know I won’t be going back and not to mention we waited 20 minutes for 2 milkshakes the service is getting
Atmosphere: 2
Food: 4
Service: 1
Came in today for lunch. Lobby was not busy.. lobby was visibly dirty and all condiments and drink stations were not stocked.. there was a woman who had ordered already and a gentleman in line in front of us to order.. took the cashier 10 minutes to take the order of the gentleman before us and then another 5 minutes to take ours. We ordered chicken finger meals, paid and then took a seat to wait for order.. we sat for 20 minutes waiting before I went to the counter to inquire when they were going to make our meals.. I watched 3 people come in and order after us and get their food before us.. I also noticed that there were chicken fingers and fries ready so we weren’t waiting on what we ordered to be cooked!! cashier made my plate and handed it to me. I noticed a hair in my fries so I just asked for a refund.. there were 2 managers on duty at the time but had to wait an additional 5 minutes to receive a refund from another manager that had just walked in but “wasn’t on the clock yet”… the worst experience I’ve ever had at any jacks restaurant and I don’t have a high expectations for jacks in the first place! How this place stays in business is beyond me.. It will be a long time before I give this restaurant my business again..
Atmosphere: 2
Food: 1
Service: 1
The food was overcooked, cold, and just plain gross. Even my dog wouldn't eat it.
Food: 1
Food was watery and bland.
Atmosphere: 3
Food: 2
Service: 3
The employees take pride in their job so much that they know their customer's orders, even on a busy Saturday morning. This past Saturday, a customer had an incident at the restaurant and the staff was immediately attentive to the situation and provided full assistance to the customer AND had the kitchen preparing their order at the same time. It was fabulous to witness.
Atmosphere: 5
Food: 5
Service: 5
I went to Jack’s on my lunch break and waited 10 minutes until I got to order my food at the drive thru. I asked for chicken and they told me it was a 20 minute wait! So I settled for a burger. Regretfully, I returned tonight to get my kids and I some dinner. I asked for the $6 tender, fries and cookie special. They stated they couldn’t give me the special because they didn’t have the cookie. I told them I didn’t need the cookie and they still refused to give it to me. I ended up getting tender anyway along with a two piece chicken and when I got home, everything tasted like burnt grease!!!!! To say the least, I am disappointed and will not be returning any time soon!
Atmosphere: 1
Food: 1
Service: 1
The food is good. Staff is very friendly usually. Very clean. We're local so we eat there regularly.
Jack's is my favorite burger in town! Also love the mashed potatoes and gravy! Haven't really tried the chicken, and I know I should. The burgers are made with higher quality ingredients. The employees are quick and efficient. Everyone is helpful! Use the app for good deals! Thank you Jack's!Kid-friendliness: Jack's is a nice cross between sit down dinner and fast food. Big dining room. Nice atmosphere for families with kids.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries, Chicken Sandwich
Asked for a milkshake but they said they were out of milk, which I wasn’t mad at. But when I finished my sprite I opened my lid to pour some juice in it, and there was a bug in it. I wanted to ??
Atmosphere: 3
Food: 4
Service: 5
Workers act like they hate their job. I use drive thru and they only get the order right about 50% of the
Atmosphere: 2
Food: 3
Service: 3
Restaurantji Recommends
Food good.. employees ehh so so.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Fried Chicken, Cheeseburger, French Fries
I keep thinking it’s going to be good, yet it never is.
Atmosphere: 4
Food: 2
Service: 4
Stopped for lunch, friendly, clean and received what we ordered.
Atmosphere: 5
Food: 5
Service: 5
Great food excellent
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, French Fries
They forgot to give me change$14 form a$20
Atmosphere: 3
Food: 4
Service: 2