This location gets 5 stars from me. I came in with a large order with each being different than the other and with a quickness I have never experienced before from start to finish it was completed and I was on my way. Everyone was pleased with their drinks and I was satisfied with knowing I have a new favorite Starbucks. I love the decor and feel comfortable waiting or visiting with friends here for coffee.
Atmosphere: 5
Food: 5
Service: 5
Juni
Service really depends on who's working there at the time you visit I think!!! But like 99% of the time pleasant!
Atmosphere: 5
Food: 5
Service: 5
Chanda Mitchell
I’ll be honest, this is the only Starbucks I have ever been to and I don’t really plan on making it a habit. However, when I take my boyfriend‘s daughter shopping, we inevitably stop here. I understand why people love Starbucks and it is because of locations just like this one.we love their coffees and we love the ambience and we get to just hang out and talk. I’m sure I’ll be back soon and so should you
Connie L
Sad that service is lacking in some places. This place used to have friendly baristas. Not so lately. Monday night 7:15
Atmosphere: 2
Food: 2
Service: 2
Sophia Gossett
The normal girl that is in there wasn't working today and she always has a pleasant attitude and is so friendly. I ordered online and messed my order up and even admitted my fault simply asked to have it remade and said I would repurchase the drink since it was my mistake...and I was still met with attitude like it was an inconvenience servicing their customers...work on your customer service and attitude ladies.
Giovanina Fortenbury
Rude people who work at drive thru, give attitude and roll their eyes. Make my drink wrong, got frape and it tasted like straight up milk. I went to support my community but this is my last straw, I’ll be going to another Starbucks or another coffee shop entirely that does it right and has nice customer service. Cuppa grace tastes like actual Starbucks coffee and better consistency— very nice too. So annoying
Atmosphere: 1
Food: 2
Service: 1
Kelley Osbourn
I have never had a bad experience here in Sylacauga. I go almost every morning from 6:30 to 6:50 am. They know me by name and they know what I'm gonna order. Meg, Lexi and all the other gals rock! Sylacauga Starbucks is the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato, Kale and Mushroom Egg Bites with a Slice of Pumpkin Bread, Turkey Bacon Cheddar & Egg White Sandwich
William Strickland
Today, I had an experience. It was one that, to some, may not seem that great. But to me? My entire week has been made! The girl who handed me my coffee, Megan, was an absolute doll you hear me?? A NATIONAL TREASURE just like the king, Nic Cage himself!! She greeted me with a smile, told me to have a good day and even said goodbye! That was so sweet of her! She’s probably one of the best workers at this establishment, and her enthusiasm for coffee, people, and a rip snorting good time goes unmatched! I hope she stays around a while, and I hope that her management team knows just how lucky they are to have such a golden ticket to the Willy Megan Wonka white chocolate factory with her around!
Atmosphere: 5
Food: 5
Service: 5
Stephen Livingston
Great
Atmosphere: 4
Food: 4
Service: 5
Melissa Prince
Went through the drive through yesterday around 3:30 our cashier her name was NENE I asked her how her day was going completely ignored me on the intercom acted like she didn't want to be there... I will only have to go early in the morning for better service evening shift was a horrible experience... GET greet engage and thank...
We visit this Starbucks every morning after our workout and absolutely LOVE the ladies we get to see every morning. They are kind, witty, and always so helpful. Our day wouldn’t be the same without them! ❤️
Giovi
BEWARE! Absolutely disgusted by the women that work there. Worst attitude ever. Came up through the window for my hot tea and the black girl at the window gave me/ shook my hot tea overflowing with the lid about the come off. I yelled and said “ow! Ow it’s burning me the hot water!” She rolled her eyes and looked away to her pad and began to take orders. My mom in the car asked what happened?? I said the hot water is flowing out and burned me! The girl on the pad looked at me and asked “do you want another lid?” Like are u kidding me?? My hand is BURNED AND YOU ASK ME IF I WANT ANOTHER LID?? That you couldn’t put on properly with water flowing out??? Then another black girl came out and said “what’s happening??” My hand was burning and the girl then rolls her eyes again and asks me if I want my reciept. We drove away and I was crying but my mom went in to get a new drink and the black girl became hostile and they had to take her to the back room to “cool off”. Absolutely disgusting behavior.
Atmosphere: 1
Food: 1
Service: 1
Maggie Hetrick
bruh the line doesn’t even movethe employees couldn’t make a coffee in under 5 minutes if a gun was held to their
Atmosphere: 3
Food: 3
Service: 1
Sharel Laidig
The store was out of tall cups so I ordered venti size. The dry cappuccino was mainly hot milk.? The red pepper egg bites were good.
Atmosphere: 4
Food: 2
Service: 2
Tonya Nickohla
If zero stars were an option. That's what it would deserve. Never have I ever been to such a horrible place. I've been to Starbucks in multiple places in multiple states. Never have I ever asked or wanted a refund. Yet, that's definitely not an option at this store.I was on my way back home to Memphis and decided to stop here. This was an absolute waste of my money. I wasn't spoken to with a pleasant attitude. Nor was my order received in a timely manner. Now, I know Starbucks is always busy, and service isn't that fast. Yet, if they weren't walking around talking and playing, I'm quite sure it would've been faster. I was in like at least 10 mins being the car at the window. Not only was the girl rude, but she was making jokes about customers. Now, one would expect, as long as it took, they were milking a cow. This drink had plenty of time to be made correct. Yet, after receiving my drink and deiving away, I tasted it. Let me just say that if you want whip cream water, this is most definitely your place.I ordered a White Chocolate frappe. No whip. Added white mocha and removed some frap roast. What I received was blended ice with the stated no whip cream. There was absolutely no hint of frap roast or any hint of white chocolate at all. I didn't have time to turn around as I had a 5 hour drive ahead. So, I called the store. To no surprise, they have their phone off the hook all night. I tried again today with no avail. Don't waste your time. Don't waste your money. Just surpass this one.I want my refund. I'm sure I won't see it, so I guess this is a lesson learned. I mean, you choose your job, you don't want to be there, then don't. That goes for the store manager as well. Because it starts from the top. No repercussions, of course. Why wouldn't they do their jobs properly if they aren't being held accountable.
This location gets 5 stars from me. I came in with a large order with each being different than the other and with a quickness I have never experienced before from start to finish it was completed and I was on my way. Everyone was pleased with their drinks and I was satisfied with knowing I have a new favorite Starbucks. I love the decor and feel comfortable waiting or visiting with friends here for coffee.
Atmosphere: 5
Food: 5
Service: 5
Service really depends on who's working there at the time you visit I think!!! But like 99% of the time pleasant!
Atmosphere: 5
Food: 5
Service: 5
I’ll be honest, this is the only Starbucks I have ever been to and I don’t really plan on making it a habit. However, when I take my boyfriend‘s daughter shopping, we inevitably stop here. I understand why people love Starbucks and it is because of locations just like this one.we love their coffees and we love the ambience and we get to just hang out and talk. I’m sure I’ll be back soon and so should you
Sad that service is lacking in some places. This place used to have friendly baristas. Not so lately. Monday night 7:15
Atmosphere: 2
Food: 2
Service: 2
The normal girl that is in there wasn't working today and she always has a pleasant attitude and is so friendly. I ordered online and messed my order up and even admitted my fault simply asked to have it remade and said I would repurchase the drink since it was my mistake...and I was still met with attitude like it was an inconvenience servicing their customers...work on your customer service and attitude ladies.
Rude people who work at drive thru, give attitude and roll their eyes. Make my drink wrong, got frape and it tasted like straight up milk. I went to support my community but this is my last straw, I’ll be going to another Starbucks or another coffee shop entirely that does it right and has nice customer service. Cuppa grace tastes like actual Starbucks coffee and better consistency— very nice too. So annoying
Atmosphere: 1
Food: 2
Service: 1
I have never had a bad experience here in Sylacauga. I go almost every morning from 6:30 to 6:50 am. They know me by name and they know what I'm gonna order. Meg, Lexi and all the other gals rock! Sylacauga Starbucks is the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato, Kale and Mushroom Egg Bites with a Slice of Pumpkin Bread, Turkey Bacon Cheddar & Egg White Sandwich
Today, I had an experience. It was one that, to some, may not seem that great. But to me? My entire week has been made! The girl who handed me my coffee, Megan, was an absolute doll you hear me?? A NATIONAL TREASURE just like the king, Nic Cage himself!! She greeted me with a smile, told me to have a good day and even said goodbye! That was so sweet of her! She’s probably one of the best workers at this establishment, and her enthusiasm for coffee, people, and a rip snorting good time goes unmatched! I hope she stays around a while, and I hope that her management team knows just how lucky they are to have such a golden ticket to the Willy Megan Wonka white chocolate factory with her around!
Atmosphere: 5
Food: 5
Service: 5
Great
Atmosphere: 4
Food: 4
Service: 5
Went through the drive through yesterday around 3:30 our cashier her name was NENE I asked her how her day was going completely ignored me on the intercom acted like she didn't want to be there... I will only have to go early in the morning for better service evening shift was a horrible experience... GET greet engage and thank...
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
We visit this Starbucks every morning after our workout and absolutely LOVE the ladies we get to see every morning. They are kind, witty, and always so helpful. Our day wouldn’t be the same without them! ❤️
BEWARE! Absolutely disgusted by the women that work there. Worst attitude ever. Came up through the window for my hot tea and the black girl at the window gave me/ shook my hot tea overflowing with the lid about the come off. I yelled and said “ow! Ow it’s burning me the hot water!” She rolled her eyes and looked away to her pad and began to take orders. My mom in the car asked what happened?? I said the hot water is flowing out and burned me! The girl on the pad looked at me and asked “do you want another lid?” Like are u kidding me?? My hand is BURNED AND YOU ASK ME IF I WANT ANOTHER LID?? That you couldn’t put on properly with water flowing out??? Then another black girl came out and said “what’s happening??” My hand was burning and the girl then rolls her eyes again and asks me if I want my reciept. We drove away and I was crying but my mom went in to get a new drink and the black girl became hostile and they had to take her to the back room to “cool off”. Absolutely disgusting behavior.
Atmosphere: 1
Food: 1
Service: 1
bruh the line doesn’t even movethe employees couldn’t make a coffee in under 5 minutes if a gun was held to their
Atmosphere: 3
Food: 3
Service: 1
The store was out of tall cups so I ordered venti size. The dry cappuccino was mainly hot milk.? The red pepper egg bites were good.
Atmosphere: 4
Food: 2
Service: 2
If zero stars were an option. That's what it would deserve. Never have I ever been to such a horrible place. I've been to Starbucks in multiple places in multiple states. Never have I ever asked or wanted a refund. Yet, that's definitely not an option at this store.I was on my way back home to Memphis and decided to stop here. This was an absolute waste of my money. I wasn't spoken to with a pleasant attitude. Nor was my order received in a timely manner. Now, I know Starbucks is always busy, and service isn't that fast. Yet, if they weren't walking around talking and playing, I'm quite sure it would've been faster. I was in like at least 10 mins being the car at the window. Not only was the girl rude, but she was making jokes about customers. Now, one would expect, as long as it took, they were milking a cow. This drink had plenty of time to be made correct. Yet, after receiving my drink and deiving away, I tasted it. Let me just say that if you want whip cream water, this is most definitely your place.I ordered a White Chocolate frappe. No whip. Added white mocha and removed some frap roast. What I received was blended ice with the stated no whip cream. There was absolutely no hint of frap roast or any hint of white chocolate at all. I didn't have time to turn around as I had a 5 hour drive ahead. So, I called the store. To no surprise, they have their phone off the hook all night. I tried again today with no avail. Don't waste your time. Don't waste your money. Just surpass this one.I want my refund. I'm sure I won't see it, so I guess this is a lesson learned. I mean, you choose your job, you don't want to be there, then don't. That goes for the store manager as well. Because it starts from the top. No repercussions, of course. Why wouldn't they do their jobs properly if they aren't being held accountable.
Atmosphere: 1
Service: 1