Family Restaurants in Tuscaloosa, AL

“I never write reviews, but the service and server was horrible. To forgetting things we asked for when taking our orders, to getting rude when asking for the things we asked for when we ordered our food. Brought our checks out , and then said she had to add gratuity, even tho one of my friends had already paid her ticket. She voided it out, and gave her the new ticket. Charged me gratuity on the 2 To-Go orders I had on my ticket. Thank goodness the manger split the Check up. The server was literally talking over my friend that was with us that was explaining the problems we were experiencing, and the manager finally told her to leave the conversation. We love the Gardendale location, we always go there with my daughter's whole ball team, and never once were we charged gratuity, and the service and food have always been excellent. The manager said, it was from corporate is the reason for mandatory gratuity for people 6 and over. Totally not true!!! Would NOT recommend the Tuscaloosa Mugshots!!!“