I had to come back and take away a star. I went to this location around 8pm on last Friday March 29. I oder a wrap and a boneless meal for my husband, let me just say the customer service was a 10 but the quality of the food was a 1The tortilla wrap was hard and old. I ended up just throwing it away. My husband couldn't even finish his boneless meal because it was pleasing. Morning and lunch shift is always on point with customer service. Please do better night shift ?
Recommended dishes: Big Jack
leslie crawford
Most of the time food is great.
Atmosphere: 5
Food: 5
Service: 5
Kristi Jackson
I have had 2 bad experiences this week. Both dealing with the drive thru person NOT listening to my order. Monday I ordered an unsweet tea with lemon and repeated it 5 times before I was handed a drink without lemon, only to be told that they don't have lemon. I asked why I wasn't told that the other 5 times I asked for lemon? Today I order a large diet Dr Pepper. I was handed a regular Dr Pepper. I handed it back and asked for a large diet Dr Pepper. I was then handed a large Dr Pepper. I handed it back again and finally got the right drink but she wanted me to keep the wrong drink. I set it in the window. I work in the area and go by there a couple of times a week.
Atmosphere: 3
Food: 4
Service: 1
Charlotte calhoun
The customer service is very poor. Placed an order thru drive thru, took them 10 mins to get the order correct made sure they repeated back. Got home open the bags and everything was still incorrect and it wasn't fresh boneless was hard and dried out.You can tell it was thrown together.
Atmosphere: 1
Food: 1
Service: 1
Rikki Smith - Faith on Friday
My husband is from here and remembers this place growing up. He just had to stop in for a burger. He says, " it's ok". The quality is different. The bun has changed, but the taste is the same. I'm big on customer service as a corporate trainer, and this location is not where u go for the service. We were not greeted at the register, not asked how we could be helped. Not a single smile in the place, nothing. Like I said, "Go for the food, not the service.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Hamburger
Lost Love
This place is a joke. Need better customer service and better cooks. The tenders were so hard, unable to chew, fries were burnt and hard and always out of something. I notice when you go there after 7:30, the staff don't want to make anything fresh, the staff wants to say, we don't have anymore. Really, if you're too lazy to work, go home and let someone do it. I want go back, this place is a joke.
Atmosphere: 1
Food: 2
Service: 1
Maria Laister
Not friendly and welcoming at intercom, order is a hit and miss. I suggest checking your food before pulling off.
Atmosphere: 3
Food: 3
Service: 2
Marcus Jackson
Horrible service , food was wrong , was told pull up for food waited 15 mins for food but no drinks waited another 10-15 mins went inside staff ignored customers i asked for my drinks 2-3 times still got ignored. I paid for meals and didn’t receive what i paid for the manager just told the workers to lock the doors so nobody that was outside complaining could come in. Just close the location down.
Atmosphere: 1
Food: 1
Service: 1
Shalare Powell
I hate to leave this review, but I feel it is very much so needed on three separate occasions I have been to the university Boulevard Location & my orders have been wrong. I am allergic to tomatoes so when I order my food I make sure to repeat no tomatoes & they still put them on my burger every time. The first time I did not check my sandwich Took a bite of it, and lip immediately swelled Tonight they put extra tomatoes good thing I checked it first and had to throw it out
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Jack
Michael Morrison
2 nights in a row I have came at 9 pm and they are “only serving chicken fingers, chicken sandwiches, and fries” at what point is this just lazy and incompetence as opposed to lack of resources?
Yolanda is awesome and the crew there is awesome thank y’
Atmosphere: 5
Food: 5
Service: 5
Michael McCracken
Just went through the drive through at the Alberta City Jacks. Just got a burger. Asked for extra catsup. Got the bag, checked for the catsup. NONE there but also noticed the the burger felt cold. I opened up and the bread was hard and everything cold. They took it back and made me wait ahead and when the girl who worked at the window came and gave me the cold food brought it to me she was looking at me in a very unfriendly manner. So that’s my last time there. Last year I ordered a hand packed milk shake at the Jacks near the UA. I could see the guy making it from my car and when he scooped the ice cream it wouldn’t come out of the scoop so he used his involved fingers to get it out of the scoop! Twice!! Cured me from hand packed shakes forever.
Atmosphere: 1
Food: 1
Service: 1
Billy Perkins
Sarah is a awesome
Atmosphere: 5
Food: 5
Service: 5
Dave Mosley
Food was good, service was good. Didn't like the hamburger bun.
Atmosphere: 5
Food: 4
Service: 5
Steve Zamora
Food order was prepared to order and the service was fantastic and friendly staff and clean atmosphere.
I had to come back and take away a star. I went to this location around 8pm on last Friday March 29. I oder a wrap and a boneless meal for my husband, let me just say the customer service was a 10 but the quality of the food was a 1The tortilla wrap was hard and old. I ended up just throwing it away. My husband couldn't even finish his boneless meal because it was pleasing. Morning and lunch shift is always on point with customer service. Please do better night shift ?
Recommended dishes: Big Jack
Most of the time food is great.
Atmosphere: 5
Food: 5
Service: 5
I have had 2 bad experiences this week. Both dealing with the drive thru person NOT listening to my order. Monday I ordered an unsweet tea with lemon and repeated it 5 times before I was handed a drink without lemon, only to be told that they don't have lemon. I asked why I wasn't told that the other 5 times I asked for lemon? Today I order a large diet Dr Pepper. I was handed a regular Dr Pepper. I handed it back and asked for a large diet Dr Pepper. I was then handed a large Dr Pepper. I handed it back again and finally got the right drink but she wanted me to keep the wrong drink. I set it in the window. I work in the area and go by there a couple of times a week.
Atmosphere: 3
Food: 4
Service: 1
The customer service is very poor. Placed an order thru drive thru, took them 10 mins to get the order correct made sure they repeated back. Got home open the bags and everything was still incorrect and it wasn't fresh boneless was hard and dried out.You can tell it was thrown together.
Atmosphere: 1
Food: 1
Service: 1
My husband is from here and remembers this place growing up. He just had to stop in for a burger. He says, " it's ok". The quality is different. The bun has changed, but the taste is the same. I'm big on customer service as a corporate trainer, and this location is not where u go for the service. We were not greeted at the register, not asked how we could be helped. Not a single smile in the place, nothing. Like I said, "Go for the food, not the service.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Hamburger
This place is a joke. Need better customer service and better cooks. The tenders were so hard, unable to chew, fries were burnt and hard and always out of something. I notice when you go there after 7:30, the staff don't want to make anything fresh, the staff wants to say, we don't have anymore. Really, if you're too lazy to work, go home and let someone do it. I want go back, this place is a joke.
Atmosphere: 1
Food: 2
Service: 1
Not friendly and welcoming at intercom, order is a hit and miss. I suggest checking your food before pulling off.
Atmosphere: 3
Food: 3
Service: 2
Horrible service , food was wrong , was told pull up for food waited 15 mins for food but no drinks waited another 10-15 mins went inside staff ignored customers i asked for my drinks 2-3 times still got ignored. I paid for meals and didn’t receive what i paid for the manager just told the workers to lock the doors so nobody that was outside complaining could come in. Just close the location down.
Atmosphere: 1
Food: 1
Service: 1
I hate to leave this review, but I feel it is very much so needed on three separate occasions I have been to the university Boulevard Location & my orders have been wrong. I am allergic to tomatoes so when I order my food I make sure to repeat no tomatoes & they still put them on my burger every time. The first time I did not check my sandwich Took a bite of it, and lip immediately swelled Tonight they put extra tomatoes good thing I checked it first and had to throw it out
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Jack
2 nights in a row I have came at 9 pm and they are “only serving chicken fingers, chicken sandwiches, and fries” at what point is this just lazy and incompetence as opposed to lack of resources?
Atmosphere: 1
Service: 1
Restaurantji Recommends
Yolanda is awesome and the crew there is awesome thank y’
Atmosphere: 5
Food: 5
Service: 5
Just went through the drive through at the Alberta City Jacks. Just got a burger. Asked for extra catsup. Got the bag, checked for the catsup. NONE there but also noticed the the burger felt cold. I opened up and the bread was hard and everything cold. They took it back and made me wait ahead and when the girl who worked at the window came and gave me the cold food brought it to me she was looking at me in a very unfriendly manner. So that’s my last time there. Last year I ordered a hand packed milk shake at the Jacks near the UA. I could see the guy making it from my car and when he scooped the ice cream it wouldn’t come out of the scoop so he used his involved fingers to get it out of the scoop! Twice!! Cured me from hand packed shakes forever.
Atmosphere: 1
Food: 1
Service: 1
Sarah is a awesome
Atmosphere: 5
Food: 5
Service: 5
Food was good, service was good. Didn't like the hamburger bun.
Atmosphere: 5
Food: 4
Service: 5
Food order was prepared to order and the service was fantastic and friendly staff and clean atmosphere.
Atmosphere: 5
Food: 5
Service: 4