McDonald's
2502 12th St, Tuscaloosa
(205) 752-4813
Recent Reviews
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Twice in the last week I have visited this location going to the drive thru. The line was long and service slow the first time. Today I tried to order, but was told multiple times to wait. Yet, two cars that pulled up to the other drive thru had there orders taken. I asked again and was again told to wait. Never going back to this place again.
Service: 1
Took too long to get our food and our order was missing several things like 2 large fries and 3 specialty drinks.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Fries
Dont expect service after 9pm. Sat in line for 30 minutes watching people come and go. Eventually someone stopped an employee taking trash just to be told they were closed
Atmosphere: 2
Food: 2
Service: 1
Placed an order in the app. Got to the drive thru and the frozen drink that I paid extra for was unavailable, the cashier handed me the happy meal and the drink that I had to pick instead of the frozen one. After sitting there and additional few minutes I heard her tell a coworker "I'm finna go off on somebody" when asked why that car sitting there. She then asked "do you need something else ma'am?" I replied yes the rest of my order. She then asked what did I have and asked for my receipt, handed me the rest of my order which is now cold from just sitting on the counter and closed the window. No thank you. No sorry for the wait nothing....If an item is unavailable at a store that item is supposed to be marked off in the app. This is like the 3rd time it's happened that I paid extra for items and they were unavailable. You don't get a reimbursement for this either. Makes you not use the app.
Atmosphere: 1
Food: 1
Service: 1
This place has flipped to the good they even mix the m and m in the mcflurry and was nice like this is a model store great job
Atmosphere: 5
Food: 5
Service: 5
Service is pretty slow and misses things sometimes.
Atmosphere: 2
Food: 4
Service: 1
Placed a mobile order at 10:30pm, waited in the Drive Thru behind 2 cars for 45 minutes just for them to say they’re closed at even though online it says they close at 1am. They claim they stopped taking orders at 10:30. The workers at this location are lazy and couldn’t even help get a refund.
Service: 1
It's a good
What you would expect from a McDonald's
Worst McDonald’s I’ve ever been to. Morning shift doesn’t open the door, or take orders, they hide in the back of the store. Night shift cusses out customers and are very rude. Highly suggest new management and not eating here. Hopefully higher ups will resolve this issue.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I had a doordash delivery double cheeseburger fries and the chicken nuggets were fresh the staff did well 👍😀
Food: 4
Service: 5
Recommended dishes: Cheeseburger
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: French Fries, Burgers
Ordered 2 fish sandwiches with just ketchup. Got them but with Cheese on them. Had to pull up and wait, and wait. Finally had to go in and get them. Again they had cheese on them. 3rd time they finally got it right. How hard is a fish sandwich with just ketchup to make????
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Fish
Terrible being pulled up to wait for a drink is ridiculous. I pulled up and I have been waiting for the drink for 8 minutes. Still waiting
Just sad!
Update
Drove off
Doors lock at restaurant
Pissed off
Atmosphere: 1
Food: 1
Service: 1
Overall terrible just go to another McDonalds or just don’t eat it at all
Atmosphere: 1
Food: 1
Service: 1
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