Mugshots Grill and Bar - Tuscaloosa, AL

I would not recommend anyone to eat at this restaurant. The waitress that we had was extremely rude, and her service was slow and terrible. I am truly not one to complain, and I never write reviews. This occasion was absolutely terrible. When the waitress brought out food out, she asked if we needed anything. We asked for ranch dipping sauce. The waitress very rudely said "well you're going to have to wait. I've got 6 other tables to take care of. " On top of that, my friends cheeseburger was completely pink and not done in the middle. When she brought it to the waitresses attention, she disappeared for 40 minutes. Obviously, she didn't eat it, and she just asked that the burger be taken off of the ticket since it was not cooked, and she didn't eat it. The waitress said she would have to have her manager look at it before she could take it off the ticket. Needless to say, the manager never came. The waitress eventually came back and gave us our tickets with the burger removed. Then, she had the audacity to tell us she needed to redo the tickets because she forgot to add the mandatory gratuity. Are you kidding me?! Tipping is based on service, and our service was terrible. All of this is to say that I will never go back to this place again, and I hope those who read this review never visit this place either.

Atmosphere: 1

Food: 2

Service: 1

I never write reviews, but the service and server was horrible. To forgetting things we asked for when taking our orders, to getting rude when asking for the things we asked for when we ordered our food. Brought our checks out , and then said she had to add gratuity, even tho one of my friends had already paid her ticket. She voided it out, and gave her the new ticket. Charged me gratuity on the 2 To-Go orders I had on my ticket. Thank goodness the manger split the Check up. The server was literally talking over my friend that was with us that was explaining the problems we were experiencing, and the manager finally told her to leave the conversation. We love the Gardendale location, we always go there with my daughter's whole ball team, and never once were we charged gratuity, and the service and food have always been excellent. The manager said, it was from corporate is the reason for mandatory gratuity for people 6 and over. Totally not true!!! Would NOT recommend the Tuscaloosa Mugshots!!!

I have always loved mugshots but today’s experience was terrible. Our server, Sydney, was extremely rude to us when we ask for something and even told us “it’s going to be a min because I am busy with other tables” we only ask her for things that were missing when she brought our order out so it’s not like we were constantly bothering her or asking for a lot of things. My burger was pink and not fully cooked and I ask her if it was made from ground beef or sirloin and she said she didn’t know but would ask. She never returned so I never ate the burger and when I ask for it to be removed from the check she was annoyed. Definitely not what it use to be, however, the manager was really nice and apologized for our experience.

Parking: Best place to get burgers in town There's no other place like it. They even have Hawaiian sweet hamburger buns they use with all sandwiches like hamburgers. Its the absolute best ever!!!

Kid-friendliness: Yes they have coloring sheets and crayons to occupy baby along with they are super friendly as your kids await the food as its cooking.

Wheelchair accessibility: Yes plenty of room.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mac and Cheese Burger, Burger, Fries, Garlic Parmesan Bacon Burger, Salad, Fried Mushrooms, Chicken Sandwich, Fried Pickles, Beer Battered Fries, Onion Rings

Ramzee did great! Cannot say enough good things about him! Highly recommended server!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Fries

Parking: You’ll likely walk a block or two. But it’s totally worth the walk!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Fries, The Mugshot, Breakfast Burger

The food was okay, but the service was disappointing. We waited 30 minutes to be seated, and it took a VERY long time for our waitress to take our order and bring the food. On top of that, I ordered a milkshake that was so small it came in a water cup, which was ridiculous. The entire experience lasted over two hours, and we couldn’t even get refills because the server seemed overwhelmed. To make matters worse, the automatic gratuity for our group of seven felt unfair given the poor service. I won’t be coming back.

Atmosphere: 3

Food: 3

Service: 2

We celebrated my daughter’s graduation from the University of Alabama at Mugshots. The food was great and our waitress, Autumn, did a wonderful job taking care of our large party. All of our orders came out correct, hot, and tasted really good. Autumn made sure our drinks didn’t go empty and she was very friendly. We will definitely be back.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sweet Potato Fries, Garlic Parmesan Bacon Burger, Fried Pickles

The service was incredibly nice, and they moved us in as quickly as possible. The food was okay. Typical college grill/bar experience. 😊

Atmosphere: 4

Food: 3

Service: 5

absolutely loved the food, service was fast and everyone was very nice despite being so busy.

Dietary restrictions: Have gluten free bun and side options. anything put into the fryer is contaminated but they have a few other options to accommodate gluten allergies.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

They were low staffed but not terrible. The server I did have was bouncing from one table to the next poor thing. The food was good when I got it. Not a bad experience but not great.

Atmosphere: 4

Food: 4

Service: 3

The food was fantastic! The best sweet potato fries I've ever had! Our server was okay. He was pleasant, but not super attentive.

Atmosphere: 5

Food: 5

Service: 4

If there are at least 3 tables with people at 1130 on a tuesday, they are too busy to take your order. They do have time to be checking their phones though

Service: 1

Our go-to watering hole while we wait hours to go to Chuck's. Great service and big ol ice cold draft beers.

Atmosphere: 5

Service: 5

Had some great food here, I was hungry for lunch and while in town I was told about this place. Came in to grab me a sandwich and it was great with the fries. Chowed down on it all and the host was always checking on me and my unsweet tea! :) Thanks!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Sandwich, Fries