Yeah, we showed up at 9:30 PM tonight which is Friday, December 20. We ordered sweet tea fries and of course Wendys burger. All five set of fries were cold four out of the five sweet teas were un sweet They locked the door had to go through the drive-through. Explain the situation and the gentleman could just say him Come to the door after standing outside in 39° weather for about five minutes he finally proceeded to unlock the door to let us in. Needless to say this is the worst food and customer service I have seen in my 51 years. I will never be back to this place. Wendys needs to get their service and quality in order!! If you are the owner or District manager you really need to visit this place and get your house in order
Atmosphere: 1
Food: 1
Service: 1
Steven Wilson
Great breakfast burrito
Atmosphere: 5
Food: 5
Service: 5
Josephine Moore
The food was cold and tasted old I will not be going back
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Mcmuffin
Scotty Singletary
My order is always correct; the staff is polite and prompt; food is always great
Atmosphere: 4
Food: 5
Service: 4
J Anderson
Nothing better than a Jr Bacon Cheeseburger with some chili on top of it in the cold of winter. Trust me. Wendy’s just bring back the $1 JBC in 2025.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chili, Jr Cheeseburger
KaMarye Green
If possible I would give ZERO STARS ! As soon as we pulled up to the speaker IMMEDIATELY RUSHED TO ORDER , whoever the young lady is that was rushing us had the nastiest attitude ever OH AND BTW THEY ARE GOING TO " anything else " you to DEATH. 0/10 DO NOT RECOMMEND. WONT EVER BE COMING BACK HERE.
Jake Adams
It's a standard Wendy's. The cashier was attentive and helpful, the rest of the staff wasn't. The drinks were watered down. The food was Wendy's average.
Atmosphere: 3
Food: 3
Service: 4
Megan Young
I sat at the speaker for over 30 mins while everybody in there was playing laughing and giggling on their phones, everything I tried to order they told me they didn’t have. This is the laziest Wendy’s I’ve ever been to. She had a horrible attitude stop hiring these lazy people this is why Wendy’s are shutting down all over the place. Girl in there with the Afro needs to be fired.this is for the 69 south location in Tuscaloosa Nobody is forcing you to work at Wendy’s
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Colburn
11 a.m. , I counted 2 employees in the parking lot as I drove up, and 4 employees inside the store. As I walked in, there was an Older at the counter waiting to order. About 5 minutes passed before anyone acknowledged her. Even then, The person told her they'd be with her in a minute. I walked to the counter and told them I have a mobile order, while they got my order together, the lady was still waiting to order. When I was walking out, I looked back once more, she had finally got to place her order
When they get it right it's ok. They have gotten better. Keep it up
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Hamburger
Travis Newton
Took 40 minutes to get 2 cobb salads and 6 piece nug. Drink machine was completely out of zero sugar drinks, the drink they did have had way too carbonation to them. No straws or utensils in dining room. Mens bathroom no soap or way of drying hands off. Worst Wendy's I've ever been too.
Atmosphere: 1
Food: 4
Service: 1
Hannah Wood
I would give ZERO stars if possible. Cashier had no idea what he was doing. They were out of all Coke soft drinks, and did not tell us. Took over 20min for 2 Cobb salads. Watched 3 people get food ahead of us. Manager is very rude and doesn’t care about costomers. Worst Wendy’s I’ve been to.
Atmosphere: 1
Food: 1
Service: 1
Brian Madison
Absolutely horrible.. definitely people working there do not care to serve properly..
Serving spoiled molded food! CHECK YOUR FOOD!!!
Atmosphere: 1
Food: 1
Service: 1
Yeah, we showed up at 9:30 PM tonight which is Friday, December 20. We ordered sweet tea fries and of course Wendys burger. All five set of fries were cold four out of the five sweet teas were un sweet They locked the door had to go through the drive-through. Explain the situation and the gentleman could just say him Come to the door after standing outside in 39° weather for about five minutes he finally proceeded to unlock the door to let us in. Needless to say this is the worst food and customer service I have seen in my 51 years. I will never be back to this place. Wendys needs to get their service and quality in order!! If you are the owner or District manager you really need to visit this place and get your house in order
Atmosphere: 1
Food: 1
Service: 1
Great breakfast burrito
Atmosphere: 5
Food: 5
Service: 5
The food was cold and tasted old I will not be going back
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Mcmuffin
My order is always correct; the staff is polite and prompt; food is always great
Atmosphere: 4
Food: 5
Service: 4
Nothing better than a Jr Bacon Cheeseburger with some chili on top of it in the cold of winter. Trust me. Wendy’s just bring back the $1 JBC in 2025.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chili, Jr Cheeseburger
If possible I would give ZERO STARS ! As soon as we pulled up to the speaker IMMEDIATELY RUSHED TO ORDER , whoever the young lady is that was rushing us had the nastiest attitude ever OH AND BTW THEY ARE GOING TO " anything else " you to DEATH. 0/10 DO NOT RECOMMEND. WONT EVER BE COMING BACK HERE.
It's a standard Wendy's. The cashier was attentive and helpful, the rest of the staff wasn't. The drinks were watered down. The food was Wendy's average.
Atmosphere: 3
Food: 3
Service: 4
I sat at the speaker for over 30 mins while everybody in there was playing laughing and giggling on their phones, everything I tried to order they told me they didn’t have. This is the laziest Wendy’s I’ve ever been to. She had a horrible attitude stop hiring these lazy people this is why Wendy’s are shutting down all over the place. Girl in there with the Afro needs to be fired.this is for the 69 south location in Tuscaloosa Nobody is forcing you to work at Wendy’s
Atmosphere: 1
Food: 1
Service: 1
11 a.m. , I counted 2 employees in the parking lot as I drove up, and 4 employees inside the store. As I walked in, there was an Older at the counter waiting to order. About 5 minutes passed before anyone acknowledged her. Even then, The person told her they'd be with her in a minute. I walked to the counter and told them I have a mobile order, while they got my order together, the lady was still waiting to order. When I was walking out, I looked back once more, she had finally got to place her order
Atmosphere: 5
Food: 5
Service: 3
Restaurantji Recommends
Drive threw speaker is not so good. Both ways
Atmosphere: 3
Food: 3
Service: 3
When they get it right it's ok. They have gotten better. Keep it up
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Hamburger
Took 40 minutes to get 2 cobb salads and 6 piece nug. Drink machine was completely out of zero sugar drinks, the drink they did have had way too carbonation to them. No straws or utensils in dining room. Mens bathroom no soap or way of drying hands off. Worst Wendy's I've ever been too.
Atmosphere: 1
Food: 4
Service: 1
I would give ZERO stars if possible. Cashier had no idea what he was doing. They were out of all Coke soft drinks, and did not tell us. Took over 20min for 2 Cobb salads. Watched 3 people get food ahead of us. Manager is very rude and doesn’t care about costomers. Worst Wendy’s I’ve been to.
Atmosphere: 1
Food: 1
Service: 1
Absolutely horrible.. definitely people working there do not care to serve properly..
Atmosphere: 1
Food: 2
Service: 1
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