My wife and wanted to try this restaurant for the first time. We were told to sit where we wanted and then after 19 minutes, no one had come to take our drink order or even to say Hi. We ended up leaving. Based on our experience and the recent reviews, it is evident this restaurant is poorly managed with little effort to improve.
Service: 1
Tom Bender
Great good. Very nice place
Will Scheiderer
I ordered a Pizza and they burned it, I called back after getting home and let a lady know. She told me she would write down my name and I would get a free pizza on my next order. When I called back in to get the pizza the manager Justin said he was too busy at that time to approve a free pizza. When I called in just now to tell him how disappointed I was he began making excuses of why he could not make it right and never offered to make it right. I told Justin that I was going to write a bad review and he said go ahead. Terrible customer service by this manager
Service: 1
Nina K
Great pizza and calzones! Nice relaxed atmosphere
Atmosphere: 5
Food: 5
Service: 5
William Cunningham
We got to enjoy some live music on a Saturday night.
Atmosphere: 5
Food: 4
Service: 5
Carlos Lopez
Erika makes the best Bloody Mary’s! Great spot love the funghi
Atmosphere: 5
Food: 5
Service: 5
June Forsitee
My Family and I have lived in Bella Vista for many years to which my husband and children like to play golf and eat at our local Highlands restaurant. The past (3) times our bartender/ Waitress Jessica has been nothing but condescending and rude to our family with her service. We love the atmosphere that our small community has to offer; however, my family spends good money in our community and feels this kind of treatment from her shouldn't be tolerated from good paying customers with their families.
Atmosphere: 5
Food: 5
Greg Braswell
Fun place to go for a little Trivia competition!!
Atmosphere: 4
Food: 4
Service: 4
Gus Bradley
Food is good. Staff is so nice and helpful. Justin the manager is the best. He listens to what we need and always goes above and beyond to make our visit fun.
We get calazones here every week. Never been disappointed.
Atmosphere: 4
Food: 5
Service: 4
TL
What a joke. Because we own so much property in Bella Vista, we thought we would try to support the POA restaurants since they’re paid for by the members. What a mistake. Our order came out completely wrong, our waitress was fired for some reason in the middle of our meal and the manager basically yelled at us in front of the other patrons when we voiced concerns about all of it. It was quite humiliating honestly. Only to be followed up by the manager of all the POA restaurants, who also had a terrible attitude and clearly could not have cared less. There is a reason why the POA restaurants in Bella Vista continue to fail. No accountability and the members keep paying whether it’s successful or not. This place is a disgrace. A good meal however, was had at the BV bar and grill and a friendlier staff. We will not recommend nor ever dine at the highlands Pub again. It’s just an expense to the members for lackluster food and terrible service.
Atmosphere: 2
Food: 2
Service: 1
Preston Smedley
Don't go to dinner here on Monday with karaoke. Slow and horrible service. Took over 20 minutes to get a waiter
Service: 1
Phoenix
The food is consistently good, but the service is quite slow. On several occasions, we’ve waited 20 minutes or more just for someone to take our drink order. We have also had to hunt for a staff member to take our food order after waiting 30 minutes or more—even when the restaurant is almost empty.
The restaurant often seems understaffed, and at times we feel more like a burden to the staff than welcomed guests. That said, we enjoy the food—the pizzas and salads are excellent.
I hope the POA begins doing a better job for its members when it comes to customer service at this restaurant. Based on these experiences, I’m not very encouraged to visit the other restaurants managed by the BV POA.
Atmosphere: 3
Food: 5
Service: 2
Jennifer Page
We recently moved close by and decided to come in and try it. We were seated and it wasn’t busy. Took about 10 minutes to get our drink order. Took 15 minutes to get our drinks. Our waiter disappeared for about 25 minutes and then came back and didn’t apologize or anything. Finally took our order and it took another 30 minutes to come. Food was terrible. I think this place has potential but the management is not doing its job.
Good food. Nice staff. Worth a try. Will go back.
Atmosphere: 5
Food: 5
Service: 5
My wife and wanted to try this restaurant for the first time. We were told to sit where we wanted and then after 19 minutes, no one had come to take our drink order or even to say Hi. We ended up leaving. Based on our experience and the recent reviews, it is evident this restaurant is poorly managed with little effort to improve.
Service: 1
Great good. Very nice place
I ordered a Pizza and they burned it, I called back after getting home and let a lady know. She told me she would write down my name and I would get a free pizza on my next order. When I called back in to get the pizza the manager Justin said he was too busy at that time to approve a free pizza. When I called in just now to tell him how disappointed I was he began making excuses of why he could not make it right and never offered to make it right. I told Justin that I was going to write a bad review and he said go ahead. Terrible customer service by this manager
Service: 1
Great pizza and calzones! Nice relaxed atmosphere
Atmosphere: 5
Food: 5
Service: 5
We got to enjoy some live music on a Saturday night.
Atmosphere: 5
Food: 4
Service: 5
Erika makes the best Bloody Mary’s! Great spot love the funghi
Atmosphere: 5
Food: 5
Service: 5
My Family and I have lived in Bella Vista for many years to which my husband and children like to play golf and eat at our local Highlands restaurant. The past (3) times our bartender/ Waitress Jessica has been nothing but condescending and rude to our family with her service. We love the atmosphere that our small community has to offer; however, my family spends good money in our community and feels this kind of treatment from her shouldn't be tolerated from good paying customers with their families.
Atmosphere: 5
Food: 5
Fun place to go for a little Trivia competition!!
Atmosphere: 4
Food: 4
Service: 4
Food is good. Staff is so nice and helpful. Justin the manager is the best. He listens to what we need and always goes above and beyond to make our visit fun.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We get calazones here every week. Never been disappointed.
Atmosphere: 4
Food: 5
Service: 4
What a joke.
Because we own so much property in Bella Vista, we thought we would try to support the POA restaurants since they’re paid for by the members. What a mistake.
Our order came out completely wrong, our waitress was fired for some reason in the middle of our meal and the manager basically yelled at us in front of the other patrons when we voiced concerns about all of it. It was quite humiliating honestly.
Only to be followed up by the manager of all the POA restaurants, who also had a terrible attitude and clearly could not have cared less.
There is a reason why the POA restaurants in Bella Vista continue to fail. No accountability and the members keep paying whether it’s successful or not. This place is a disgrace.
A good meal however, was had at the BV bar and grill and a friendlier staff.
We will not recommend nor ever dine at the highlands Pub again. It’s just an expense to the members for lackluster food and terrible service.
Atmosphere: 2
Food: 2
Service: 1
Don't go to dinner here on Monday with karaoke. Slow and horrible service. Took over 20 minutes to get a waiter
Service: 1
The food is consistently good, but the service is quite slow. On several occasions, we’ve waited 20 minutes or more just for someone to take our drink order. We have also had to hunt for a staff member to take our food order after waiting 30 minutes or more—even when the restaurant is almost empty.
The restaurant often seems understaffed, and at times we feel more like a burden to the staff than welcomed guests. That said, we enjoy the food—the pizzas and salads are excellent.
I hope the POA begins doing a better job for its members when it comes to customer service at this restaurant. Based on these experiences, I’m not very encouraged to visit the other restaurants managed by the BV POA.
Atmosphere: 3
Food: 5
Service: 2
We recently moved close by and decided to come in and try it. We were seated and it wasn’t busy. Took about 10 minutes to get our drink order. Took 15 minutes to get our drinks. Our waiter disappeared for about 25 minutes and then came back and didn’t apologize or anything. Finally took our order and it took another 30 minutes to come. Food was terrible. I think this place has potential but the management is not doing its job.
Atmosphere: 4
Food: 1
Service: 1
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