“On my first few visits, I had some concerns mainly regarding the lack of interaction with staff. At first, this seemed rude and uncaring. It's a highly automated process. But I traded a few emails with the owner (Jason, if I remembered correctly) and he took time to explain the concept of this particular store.
When I understood how the lack of significant human interaction led to better efficiency, I had my mind changed completely about this store.
We order from this store 2-3 times a week, and the food is always freshly made, hot, and quick. When I understood the lack of much of the expected human interaction with the staff, I now love this model.
Kudos to the owner for creating such a trendy, efficient restuarant with the consistently delicious Panera menu.“
“The grilled cheese is delicious, much better than the popular ‘cheese specialty’ restaurant. It’s disappointing that they discontinued my favorite teriyaki chicken bowl especially after discontinuing my other favorite bowl years ago. But that’s a corporate issue. Go early to get a kitchen sink cookie because they sell out fast.
I also don’t recommend the MLK store. It’s closer to us but we drive to this location due to the service and lack of selection at MLK.“