Sticky counters and the food was alright, but the people were very nice.
Atmosphere: 1
Food: 2
Service: 4
Kayla Williams
I paid $51 dollars only to receive half of the order. The person who answered and said he was the manager was Rickey and he had an attitude and gave the actual manager Tasha the phone. He told Tasha that she needed to get the phone before he snapped. He then walked away cursing. When Tasha got the phone, all she did was talk over me and not even allow me to explain what happened. If Rickey and Tasha are at this store when you arrive, Run!!!!! They are extremely disrespectful and unprofessional. If I could give 0 stars I would have.
Atmosphere: 1
Food: 1
Service: 1
Racheal Derrick
Some pieces in my 8 piece bucket of chicken was raw I ate half a thigh before I realized the middle was still bleeding the legs were cooked thank goodness cause we gave those to our kids but the thighs were raw in the middle
Food: 1
Service: 4
marci Johnson
Awful food, terrible staff
Atmosphere: 1
Food: 1
Service: 1
Nets' world
The person who was taking our order did not respond on the speaker. We waited there for a little while, until we decided to go to the window to order. While we were at the window, we asked if she could take our order, and she refused. We asked to speak with the manager, and she said that it was her.
Service: 1
Jamie Bowen
My husband and I went to this KFC tonight. We both ordered the ten dollar box, we told the lady our order and she repeated it back to us. Fast forward we get our food and make it home after waiting about four-five minutes for our food. Our orders were completely wrong. I called the manager within fifteen minutes of having our explaining that our order was wrong. She continuously kept trying to talk over me while I was explaining. The young lady who made our order is the one who answered the phone was at first. Her supervisor and I were super unprofessional and extremely rude.
Food: 1
Service: 1
J J
The front door was locked, which was unfortunate because an employee was outside smoking by the side door I had to use.
The store was dirty. There were dirty napkins under the tables. The drink machine was apparently leaking so much all over the floor that they had to block off that entire side of the restaurant with chairs. There was a sticky residue seemingly on every surface.
They apparently gave my order to someone else by mistake and I had to come back for them to remake the correct order.
While I was waiting for my order, they were swearing loudly in the kitchen and carrying on a vulgar conversation. The cashier was not so much rude as completely aloof and uninterested in customer service.
The food was good, but the store is in dire need of better management.
Atmosphere: 1
Food: 4
Service: 2
Josie Williams
We haven't had KFC in years bc the food hadn't been good. But we heard they have improved so we took a chance and....It felt like back in thendays when I was a kid and my Dad would bring home a bucket of chicken... So it was hot juicy and good ?? ?
Atmosphere: 5
Food: 5
Service: 5
Carly Studer
I come an average of once per month to feed my family. I only ever order the 12 piece extra crispy meal with 2 large mash potatoes and 1 large coleslaw. For the last 3 visits in a row I was given half extra crispy and half original because they don't keep of with cooking chicken well enough. They do ask if it's OK. So there's that. At least they ask if it's OK?
Atmosphere: 3
Food: 3
Service: 3
Jessica Myers
Her name is Tasha and she just screamed at me in front of customers and talk to me like I am incompetent of doing my job she makes me feel way below myself all she does is make me cry she will also get into Marcus's face cuss him out while in his face and that I'm sorry that is not how you run a store you do not treat people that way if you are a manager but yet nothing is done about it the store is nasty as can be no matter what she is always right she is a horrible person and does not need to be a GM here at this place she needs to go somewhere else but sent me home because I asked her if one bag was ready so she's going to scream at me in front of customers and cuss at me
Best fast-food place in Hot Springs! The staff is always friendly, they are accommodating and their chicken is always tasty and juice while the fries are hot, crispy and freshly cooked. This place must have good management.
Atmosphere: 5
Food: 5
Service: 5
francine milliron
I tried to use the app and make my order. And for some reason I could not check out in the app ?. I went in and the manager would not honor the price ?. I am sure there was a way to get the chicken at the app price. But she was very rude and disrespectful. Thanks for your time and consideration.
Parking: There is plenty of parking. But there is a huge hole in the parking lot.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Hot Fried Chicken, Cole Slaw, Mashed Potatoes, Gravy
Phillip
Understaffed. Employees were busting their tails but with only two working they just could not keep up. Waited 40 min for my order, as well as everyone else. The fountain disperser was malfunctioning as well.
Sticky counters and the food was alright, but the people were very nice.
Atmosphere: 1
Food: 2
Service: 4
I paid $51 dollars only to receive half of the order. The person who answered and said he was the manager was Rickey and he had an attitude and gave the actual manager Tasha the phone. He told Tasha that she needed to get the phone before he snapped. He then walked away cursing. When Tasha got the phone, all she did was talk over me and not even allow me to explain what happened. If Rickey and Tasha are at this store when you arrive, Run!!!!! They are extremely disrespectful and unprofessional. If I could give 0 stars I would have.
Atmosphere: 1
Food: 1
Service: 1
Some pieces in my 8 piece bucket of chicken was raw I ate half a thigh before I realized the middle was still bleeding the legs were cooked thank goodness cause we gave those to our kids but the thighs were raw in the middle
Food: 1
Service: 4
Awful food, terrible staff
Atmosphere: 1
Food: 1
Service: 1
The person who was taking our order did not respond on the speaker. We waited there for a little while, until we decided to go to the window to order. While we were at the window, we asked if she could take our order, and she refused. We asked to speak with the manager, and she said that it was her.
Service: 1
My husband and I went to this KFC tonight. We both ordered the ten dollar box, we told the lady our order and she repeated it back to us. Fast forward we get our food and make it home after waiting about four-five minutes for our food. Our orders were completely wrong. I called the manager within fifteen minutes of having our explaining that our order was wrong. She continuously kept trying to talk over me while I was explaining. The young lady who made our order is the one who answered the phone was at first. Her supervisor and I were super unprofessional and extremely rude.
Food: 1
Service: 1
The front door was locked, which was unfortunate because an employee was outside smoking by the side door I had to use.
The store was dirty. There were dirty napkins under the tables. The drink machine was apparently leaking so much all over the floor that they had to block off that entire side of the restaurant with chairs. There was a sticky residue seemingly on every surface.
They apparently gave my order to someone else by mistake and I had to come back for them to remake the correct order.
While I was waiting for my order, they were swearing loudly in the kitchen and carrying on a vulgar conversation. The cashier was not so much rude as completely aloof and uninterested in customer service.
The food was good, but the store is in dire need of better management.
Atmosphere: 1
Food: 4
Service: 2
We haven't had KFC in years bc the food hadn't been good. But we heard they have improved so we took a chance and....It felt like back in thendays when I was a kid and my Dad would bring home a bucket of chicken... So it was hot juicy and good ?? ?
Atmosphere: 5
Food: 5
Service: 5
I come an average of once per month to feed my family. I only ever order the 12 piece extra crispy meal with 2 large mash potatoes and 1 large coleslaw. For the last 3 visits in a row I was given half extra crispy and half original because they don't keep of with cooking chicken well enough. They do ask if it's OK. So there's that. At least they ask if it's OK?
Atmosphere: 3
Food: 3
Service: 3
Her name is Tasha and she just screamed at me in front of customers and talk to me like I am incompetent of doing my job she makes me feel way below myself all she does is make me cry she will also get into Marcus's face cuss him out while in his face and that I'm sorry that is not how you run a store you do not treat people that way if you are a manager but yet nothing is done about it the store is nasty as can be no matter what she is always right she is a horrible person and does not need to be a GM here at this place she needs to go somewhere else but sent me home because I asked her if one bag was ready so she's going to scream at me in front of customers and cuss at me
Restaurantji Recommends
Best fast-food place in Hot Springs! The staff is always friendly, they are accommodating and their chicken is always tasty and juice while the fries are hot, crispy and freshly cooked. This place must have good management.
Atmosphere: 5
Food: 5
Service: 5
I tried to use the app and make my order. And for some reason I could not check out in the app ?. I went in and the manager would not honor the price ?. I am sure there was a way to get the chicken at the app price. But she was very rude and disrespectful. Thanks for your time and consideration.
Parking: There is plenty of parking. But there is a huge hole in the parking lot.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Hot Fried Chicken, Cole Slaw, Mashed Potatoes, Gravy
Understaffed. Employees were busting their tails but with only two working they just could not keep up. Waited 40 min for my order, as well as everyone else. The fountain disperser was malfunctioning as well.
Atmosphere: 2
Food: 4
Service: 2
The chicken sandwich is da best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Lobby was real nasty.
Atmosphere: 1
Food: 4
Service: 4
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