I ordered my pizza through the app. 20 minutes later it said it was ready. 5 minutes later I show up to the store. There was a car in front of me. I was completely ignored. The guy made eye contact with me yet walked away from the window. Then a few minutes later he comes back and asks my name. I tell him then he comes back and says 5 more minutes. Several minutes and 2 cars behind me, I get asked to circle around. Then finally got my pizza. Pizza is delicious but I will never order from this store again nor will I ever recommend it. I. Was. Furious. And honestly it wouldn’t have been as bad if the dude hadn’t completely ignored me. Thankfully a different guy came to the window and HE was very kind. I wish I had gotten their names. The first guy I talked to needs to be let go.
Atmosphere: 1
Food: 3
Service: 1
Jackie Dotson
Not a bad chain pizzeria. They offer typical pizzas along with other things you would find at a pizzeria like subs, salads, wings, pasta, desserts, and more. Ordering online or via the app offers the best deals and this location is usually quick. The wings were bad but they definitely tasted like the frozen variety you get from a grocery store. I can't comment on the pizza as I don't eat it but they got my order wrong as I asked for sausage and not pepperoni.
Atmosphere: 2
Food: 3
Service: 4
Zach Gairhan
I had a small issue with my order and the manager made it 100% right. Supply chain is hard around this time of year. They were missing an ingredient, but they sent the pizza and made sure we had food. Whoever the manager was on 12-28-24 deserves props.
Atmosphere: 5
Food: 5
Service: 5
Hilary
Consistently takes over an hour for orders to be ready for pickup. For example, we ordered a couple pizzas at 5:50pm tonight. The app said that it would take about 20 mins until it was ready for pickup. Knowing that it has been taking longer than the app states for our orders to be ready, we waited for a bit before driving to the store. Arrived at the store at 6:30pm and was told it would be 25-30 minutes until our order would be ready. This happens every time we order from this store. Food is always great, but it’s no longer worth the time it takes to drive and wait over an hour for a couple of pizzas. Unfortunate.
Food: 5
Service: 1
Johnny
Absolute worst service I’ve experienced anywhere, sit in the drive thru for 5 minutes with multiple people looking at me multiple times and not coming to the window, and I decide it’d be faster to just walk up to the pick up window, when I arrive at the window I’m met with 4 separate people looking at me multiple times still refusing to come to the window, my pizza had been done for 20 minutes and I had stood in the cold for 10, I said something through the window more than once, and eventually had my wife call up to the store and ask if they were going to give us our pizza because if they saw me call they wouldn’t answer, the “manager” answers the phone with attitude asking why I didn’t call myself instead of just giving us our pizza we paid for an hr ago, he opens the window gives me a lot of snide remarks, attempts to act like he can’t find my order, and finally when I recite my order and the location I knew I ordered at he magically found it and sent me on my way. An absolute joke and the entire crew that night needs to be replaced.
Atmosphere: 1
Food: 3
Service: 1
Zach Mullen
45 minutes after placing my order. My pizza still wasn't in the oven. Called to cancel my order and was put on hold for 20 minutes before anyone would cancel my order. During the time I was on hold Papa John's was able to take and complet a near identical order. This particular Domino's is dead to me! Management is ATROCIOUS!
Atmosphere: 1
Food: 1
Service: 1
Jacob Brogdon
Ordered 5 pizzas on 09/10 for delivery, received 3 incorrect pizzas. Employee and manager at the Alexander Drive location said that they couldn't refund them, or exchange them, or give a credit for any future purchases. Have previously ordered from this location pretty regularly over the last year, but won't be doing so anymore. I'd rather wait for another Dominos location to deliver before doing business at this store again. Also, was told that since I had actually bitten into the pizza that they couldn't refund us - order was completely different than what we received.
If anyone from Dominos sees this, order # was 1176, placed a call about it at around 7:15pm. We also tipped pretty good as well. As a side note, I love that Dominos has a policy on their box that says "Our guarantee that we will make it right". Yeah, just not at this location. I'm also about a 2 minute drive from there, not like it's across town. Spent around $55 for this order, which I know isn't huge, but it's enough.
Was not offered anything other than "Sorry, there's nothing we can do." And then blamed it on the new delivery guy, which was a woman. I don't post a lot of reviews, but the flippant attitude of the employee and by extension the manager was not customer service-worthy, and apparently nobody there feels up to owning a simple mistake, that could have been rectified by me just driving up there to get the new pizzas. I'd have brought the wrong ones up there with me.
Pics attached, of what a thin crust pepperoni pizza with light sauce looks like from this place.
Atmosphere: 1
Food: 1
Service: 1
Jessica Jaramillo
Twice I've gotten someone else's pizza. This time didn't bother calling back im over it everyone's fed and alive so we're good
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza, Lava Cake, Ham and Pineapple
dustin burrow
9/5/24 6:00pm I call to place carry out. The order was over 50 and unless I paid they couldn't make it cool no problem all I had was cash. Show up 10 minutes later they remember me the order 60$ bucks but now that can't take my 100$ bill? Really need high-school graduates in there
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
2FADED KC aka all da smoke
This place is really terrible I stopped eating this in my town I believe they have the worst wings and no ranch that is worth eating just really low grade like little
I like this location a LOT better than the other location, way more friendly way more helpful and better quality
Atmosphere: 5
Food: 5
Service: 5
AnthonYah
Delivers on time, fresh, and hot.
Atmosphere: 5
Food: 5
Service: 5
Makayla French
We have been waiting on our 1 cheese pizza for an hour and a half and it still hasn’t left the store. The dominos is 3.8 miles from our house. They began the quality check 40 minutes ago which means by the time I actually do receive my pizza, it will be cold. Do better Dominos.
Atmosphere: 1
Food: 1
Service: 1
Mitch Mahan
It had been years since I tried a Domino's pizza. I took a shot on one and was very disappointed. It wasn't cooked all the way through, the dough tasted Pasty. It wasn't a good experience
Atmosphere: 2
Food: 2
Service: 5
theresa howarth
I was disappointed in the crust ..I was get crunchy thin because I love how crunchy it is ..I did pickup and drove 10 minutes back to work crust was stuck to box , soggy and cost was 30plus for 1 pizza ..no meat on pizza either was just Spinach, olives , green pepper and normal cheese... Worse pizza ever since crust was soggy ..
I ordered my pizza through the app. 20 minutes later it said it was ready. 5 minutes later I show up to the store. There was a car in front of me. I was completely ignored. The guy made eye contact with me yet walked away from the window. Then a few minutes later he comes back and asks my name. I tell him then he comes back and says 5 more minutes. Several minutes and 2 cars behind me, I get asked to circle around. Then finally got my pizza. Pizza is delicious but I will never order from this store again nor will I ever recommend it. I. Was. Furious. And honestly it wouldn’t have been as bad if the dude hadn’t completely ignored me. Thankfully a different guy came to the window and HE was very kind. I wish I had gotten their names. The first guy I talked to needs to be let go.
Atmosphere: 1
Food: 3
Service: 1
Not a bad chain pizzeria. They offer typical pizzas along with other things you would find at a pizzeria like subs, salads, wings, pasta, desserts, and more. Ordering online or via the app offers the best deals and this location is usually quick. The wings were bad but they definitely tasted like the frozen variety you get from a grocery store. I can't comment on the pizza as I don't eat it but they got my order wrong as I asked for sausage and not pepperoni.
Atmosphere: 2
Food: 3
Service: 4
I had a small issue with my order and the manager made it 100% right. Supply chain is hard around this time of year. They were missing an ingredient, but they sent the pizza and made sure we had food. Whoever the manager was on 12-28-24 deserves props.
Atmosphere: 5
Food: 5
Service: 5
Consistently takes over an hour for orders to be ready for pickup. For example, we ordered a couple pizzas at 5:50pm tonight. The app said that it would take about 20 mins until it was ready for pickup. Knowing that it has been taking longer than the app states for our orders to be ready, we waited for a bit before driving to the store. Arrived at the store at 6:30pm and was told it would be 25-30 minutes until our order would be ready. This happens every time we order from this store. Food is always great, but it’s no longer worth the time it takes to drive and wait over an hour for a couple of pizzas. Unfortunate.
Food: 5
Service: 1
Absolute worst service I’ve experienced anywhere, sit in the drive thru for 5 minutes with multiple people looking at me multiple times and not coming to the window, and I decide it’d be faster to just walk up to the pick up window, when I arrive at the window I’m met with 4 separate people looking at me multiple times still refusing to come to the window, my pizza had been done for 20 minutes and I had stood in the cold for 10, I said something through the window more than once, and eventually had my wife call up to the store and ask if they were going to give us our pizza because if they saw me call they wouldn’t answer, the “manager” answers the phone with attitude asking why I didn’t call myself instead of just giving us our pizza we paid for an hr ago, he opens the window gives me a lot of snide remarks, attempts to act like he can’t find my order, and finally when I recite my order and the location I knew I ordered at he magically found it and sent me on my way. An absolute joke and the entire crew that night needs to be replaced.
Atmosphere: 1
Food: 3
Service: 1
45 minutes after placing my order. My pizza still wasn't in the oven. Called to cancel my order and was put on hold for 20 minutes before anyone would cancel my order. During the time I was on hold Papa John's was able to take and complet a near identical order. This particular Domino's is dead to me! Management is ATROCIOUS!
Atmosphere: 1
Food: 1
Service: 1
Ordered 5 pizzas on 09/10 for delivery, received 3 incorrect pizzas. Employee and manager at the Alexander Drive location said that they couldn't refund them, or exchange them, or give a credit for any future purchases. Have previously ordered from this location pretty regularly over the last year, but won't be doing so anymore. I'd rather wait for another Dominos location to deliver before doing business at this store again. Also, was told that since I had actually bitten into the pizza that they couldn't refund us - order was completely different than what we received.
If anyone from Dominos sees this, order # was 1176, placed a call about it at around 7:15pm. We also tipped pretty good as well. As a side note, I love that Dominos has a policy on their box that says "Our guarantee that we will make it right". Yeah, just not at this location. I'm also about a 2 minute drive from there, not like it's across town. Spent around $55 for this order, which I know isn't huge, but it's enough.
Was not offered anything other than "Sorry, there's nothing we can do." And then blamed it on the new delivery guy, which was a woman. I don't post a lot of reviews, but the flippant attitude of the employee and by extension the manager was not customer service-worthy, and apparently nobody there feels up to owning a simple mistake, that could have been rectified by me just driving up there to get the new pizzas. I'd have brought the wrong ones up there with me.
Pics attached, of what a thin crust pepperoni pizza with light sauce looks like from this place.
Atmosphere: 1
Food: 1
Service: 1
Twice I've gotten someone else's pizza. This time didn't bother calling back im over it everyone's fed and alive so we're good
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza, Lava Cake, Ham and Pineapple
9/5/24 6:00pm I call to place carry out. The order was over 50 and unless I paid they couldn't make it cool no problem all I had was cash. Show up 10 minutes later they remember me the order 60$ bucks but now that can't take my 100$ bill? Really need high-school graduates in there
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
This place is really terrible I stopped eating this in my town I believe they have the worst wings and no ranch that is worth eating just really low grade like little
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
I like this location a LOT better than the other location, way more friendly way more helpful and better quality
Atmosphere: 5
Food: 5
Service: 5
Delivers on time, fresh, and hot.
Atmosphere: 5
Food: 5
Service: 5
We have been waiting on our 1 cheese pizza for an hour and a half and it still hasn’t left the store. The dominos is 3.8 miles from our house. They began the quality check 40 minutes ago which means by the time I actually do receive my pizza, it will be cold. Do better Dominos.
Atmosphere: 1
Food: 1
Service: 1
It had been years since I tried a Domino's pizza. I took a shot on one and was very disappointed. It wasn't cooked all the way through, the dough tasted Pasty. It wasn't a good experience
Atmosphere: 2
Food: 2
Service: 5
I was disappointed in the crust ..I was get crunchy thin because I love how crunchy it is ..I did pickup and drove 10 minutes back to work crust was stuck to box , soggy and cost was 30plus for 1 pizza ..no meat on pizza either was just Spinach, olives , green pepper and normal cheese...
Worse pizza ever since crust was soggy ..
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: My Custom Veggie Pizza
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