“My order was missing items when it was delivered using the app. I called and Trey did his thing. I work in customer service and this is what I call customer recovery. Apologized. Acknowledged the mistake. Took ownership and fixed the problem. Even though I didn’t get my food, Trey made it better. I had to do a review lol“
“They were swamped when I got there and somehow in the midst of the crazy, our order got messed up. Once I got home, my husband called the store, they were very polite, and asked us if we wanted to bring it back to the store. I brought it back to the store, the service was wonderful and they fixed the errors super quickly! Overall, I was very pleased with this experience, along with the other times I’ve visited this store!“