The lady working the front counter was amazing! Great customer service, polite, professional looking.
Atmosphere: 5
Food: 5
Service: 5
Kaleb Sousley
I have been going to whataburger for years. I’ve worked there for 2 years. It seems to me like old co workers still don’t like me, to the point they give me a patty that they KNOW was unacceptable, gave me it anyway. Secondly, I had hair in my food, on the cheese and on the bread. Whoever made my food deserves to either be fired or severely talked to. It’s very unacceptable to be acting like such a childish person, after all this time I’ve been away from whataburger. Shame on you.
Atmosphere: 2
Food: 1
Service: 5
Sheliah Webb
The reserved parking for online food pickup is a huge turn off for walk in customers.
Atmosphere: 4
Food: 5
Service: 5
Valerie Smith
Upon arriving at location #1266 on 8/30/25 at 1:22 PM, we were not greeted. When I attempted to place an order with Kaitlynn P., the interaction was disappointing and reflected very poor customer service.
I ordered a #1 with no cheese, no tomato, and grilled onions—a request I’ve made many times at other locations without issue. Instead of confirming the order, Kaitlynn (without making eye contact) responded, “you want nothing,” in a tone that came across as irritated and dismissive. When I repeated my order, she simply said, “what else,” with the same attitude. At that point, frustrated, I grabbed my cup and walked away.
My husband and two children then placed their orders with Kaitlynn and did not encounter the same treatment, which makes me hopeful this was not her approach with all customers.
When our food was delayed, my husband went to check on it after about 10 minutes. Kaitlynn stated it was “just coming up” but then immediately walked past him to bring it to our table. Unfortunately, the food did not appear fresh, which made the explanation seem inconsistent.
Overall, this was one of the worst customer service experiences I’ve had at your brand. I truly hope this was an isolated incident, as we usually enjoy dining at your restaurants.
Atmosphere: 2
Food: 2
Service: 1
Mary Beth Fisher
We got drive through. It took a few minutes. They were busy! The food was delicious. We'll do it again
Food: 5
Service: 5
Patrick Christman
Worst location ever!!
If you want fast food don’t come here! They don’t know any concept of fast food. How does it take 35 minutes in line to get two taquitos?
Help me understand.
Atmosphere: 1
Food: 5
Service: 1
Danny Capallia
My wife made a order and was to tired to pick it up. I came in the day after and Mitchell was more than helpful with allowing me to still claim the food. Absolutely amazing costumer service.! Thank you guys so so much.!
Atmosphere: 5
Food: 5
Service: 5
Alexis Samarin
Mitchell the manager was great!
Atmosphere: 5
Food: 5
Service: 5
Michelle Henry
We went to Whataburger specifically because we heard about a King of the Hill promotion. Unfortunately, there was not much there to get hyped about, however I know that is a corporate issue and not the individual store. Still, it felt like a little bit of a letdown. The restaurant itself was clean and well maintained, including the drink area. The staff were really friendly, quick to take our order, and really nice when they brought the order to us. Our order was correct and the food was delicious. Even though there wasn't much there showing King of the HIll, my daughter still got a big kick out of it and we took pictures by the poster with our Hank Hill burger!
Atmosphere: 4
Food: 4
Service: 4
Ankush Goel
Crazy high wait times. Even if you're the only car there
Ordered food through drive through on my way in to work and sat in line behind a single car for 15 minutes. The vehicle in-front of me didn’t even receive their order, I went to McDonald’s. This service is a poor reflection of the restaurants staffing and management. Do better.
Bandit_heeler
Sat in line for over half an hour just to get my order wrong and then I had to wait longer to get it redone.. not very pleased
Atmosphere: 3
Food: 2
Service: 3
Mathew Young
Cobb salad with chicken is sooooo amazingly delicious!
Atmosphere: 4
Food: 5
Service: 4
Candice Butler
Hire people who know how to read. Example: plain. It means plain as in nothing on it.
The lady working the front counter was amazing! Great customer service, polite, professional looking.
Atmosphere: 5
Food: 5
Service: 5
I have been going to whataburger for years. I’ve worked there for 2 years. It seems to me like old co workers still don’t like me, to the point they give me a patty that they KNOW was unacceptable, gave me it anyway. Secondly, I had hair in my food, on the cheese and on the bread. Whoever made my food deserves to either be fired or severely talked to. It’s very unacceptable to be acting like such a childish person, after all this time I’ve been away from whataburger. Shame on you.
Atmosphere: 2
Food: 1
Service: 5
The reserved parking for online food pickup is a huge turn off for walk in customers.
Atmosphere: 4
Food: 5
Service: 5
Upon arriving at location #1266 on 8/30/25 at 1:22 PM, we were not greeted. When I attempted to place an order with Kaitlynn P., the interaction was disappointing and reflected very poor customer service.
I ordered a #1 with no cheese, no tomato, and grilled onions—a request I’ve made many times at other locations without issue. Instead of confirming the order, Kaitlynn (without making eye contact) responded, “you want nothing,” in a tone that came across as irritated and dismissive. When I repeated my order, she simply said, “what else,” with the same attitude. At that point, frustrated, I grabbed my cup and walked away.
My husband and two children then placed their orders with Kaitlynn and did not encounter the same treatment, which makes me hopeful this was not her approach with all customers.
When our food was delayed, my husband went to check on it after about 10 minutes. Kaitlynn stated it was “just coming up” but then immediately walked past him to bring it to our table. Unfortunately, the food did not appear fresh, which made the explanation seem inconsistent.
Overall, this was one of the worst customer service experiences I’ve had at your brand. I truly hope this was an isolated incident, as we usually enjoy dining at your restaurants.
Atmosphere: 2
Food: 2
Service: 1
We got drive through. It took a few minutes. They were busy! The food was delicious. We'll do it again
Food: 5
Service: 5
Worst location ever!!
If you want fast food don’t come here! They don’t know any concept of fast food. How does it take 35 minutes in line to get two taquitos?
Help me understand.
Atmosphere: 1
Food: 5
Service: 1
My wife made a order and was to tired to pick it up. I came in the day after and Mitchell was more than helpful with allowing me to still claim the food. Absolutely amazing costumer service.! Thank you guys so so much.!
Atmosphere: 5
Food: 5
Service: 5
Mitchell the manager was great!
Atmosphere: 5
Food: 5
Service: 5
We went to Whataburger specifically because we heard about a King of the Hill promotion. Unfortunately, there was not much there to get hyped about, however I know that is a corporate issue and not the individual store. Still, it felt like a little bit of a letdown.
The restaurant itself was clean and well maintained, including the drink area. The staff were really friendly, quick to take our order, and really nice when they brought the order to us.
Our order was correct and the food was delicious. Even though there wasn't much there showing King of the HIll, my daughter still got a big kick out of it and we took pictures by the poster with our Hank Hill burger!
Atmosphere: 4
Food: 4
Service: 4
Crazy high wait times. Even if you're the only car there
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered food through drive through on my way in to work and sat in line behind a single car for 15 minutes. The vehicle in-front of me didn’t even receive their order, I went to McDonald’s. This service is a poor reflection of the restaurants staffing and management. Do better.
Sat in line for over half an hour just to get my order wrong and then I had to wait longer to get it redone.. not very pleased
Atmosphere: 3
Food: 2
Service: 3
Cobb salad with chicken is sooooo amazingly delicious!
Atmosphere: 4
Food: 5
Service: 4
Hire people who know how to read. Example: plain. It means plain as in nothing on it.
The Banana shake is great 👍🏻
Atmosphere: 2
Food: 4
Service: 4
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