El Pollo Loco

10135 W McDowell Rd, Avondale
(623) 936-1852

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I've never had any problems at this pollo loco but today I was served bad rice. I ordered a pollo bowl and as soon as I opened it I smelled the sour smell. I tried a bit of everything to see what it was and it was the rice. I get it, it's the end of the day but how do you serve the food like that? Do they not smell it ? Do they just have it sitting out ? I don't get it.
I can’t speak for all locations but even just a restaurant this location is so consistent across the board. The workers seem to enjoy their jobs and it comes through in the quality of their service and the food. I work up the street and I eat here probably once a week. Chicken is always grilled fresh and food is served hot. Management must be treating their team well to have such a dedicated team.
I had a chicken taco al carbon. It did taste good, but not worth the price for one small taco. I also had the Mexican Caesar double pollo salad. It tasted good and was a good value for the money. Even more so because I used a coupon.

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