Made a delivery order and received zero sauce containers. Not a big deal but when I attempted to call to let them know they refused to answer the phone. I was curious to see how they would respond to the issue before I did the survey from the receipt. Wasted 45min just trying to get someone to answer the phone. You would think with a 3-star average they would be open to receiving criticism so they could do better. Oh well.
Atmosphere: 1
Food: 2
Service: 1
SoundSavor SoundSavor
Super friendly and helpful! Thank you so much
Atmosphere: 5
Food: 5
Service: 5
Greg Kinney
Almost always the wrong food
Atmosphere: 3
Food: 1
Service: 3
Charles Newton
Best Burger King in Buckeye. I refuse to go to the other one on Miller anymore after I was treated so poorly. The staff at this Burger King are professional and friendly.
Atmosphere: 5
Food: 5
Service: 5
Ellen Goddard
The young man working the window today, 10/21, 3pm was awesome. Professional, courteous, etc.
Atmosphere: 4
Food: 4
Service: 5
A L
Don’t bother ordering online from this location, in addition to waiting an extra 15 minutes past the pick up time I'm missing food!!! THE SANDWICH!!! This is the second time this location Does this. After all is said and done my hash brown were soggy and oily and I ended up just tossing them away. Waist of money! App is no help guess I’m better off at McDonald’s atleast they’re consistent
Food: 1
Service: 1
Ariel Cotton
They need to be investigated for improper food handling. They have a large bin of fries just sitting out on the counter in customer view not under a warmer in a plastic container. They are just scooping them out of this bin and serving them. They are cold and taste old. Just ridiculous. 9:33 pm Sept 24th 2025
Baubau Treasurer
I bet you this is the best Burger King around. Since last year the quality and flavor of food here compared to phoenix is insane. This place is great. However! I don’t know how many times I asked for fresh fries. Told her 4 times last time and still got super brown re heated ones. Just sucks. Why is that. Come on don’t go downhill now, you’re my favorite. Not going to call out the employee but name starts with O and ends with an S. She did not understand me even after yelling “fresh fries” I know it’s funny. I’m back in line now and the fries were better. And my god, look at the Arizona sun! It melded the menuss lol
Atmosphere: 4
Food: 5
Service: 3
Ricardo Sanchez
Only Burger King where the ice cream machine closes at 9, what’s the point losing out on money and for what lazy workers who can’t wait to go home, do better.
Atmosphere: 1
Food: 1
Service: 1
Zeth Tovar
Do not go here on Weekends. Understaffed and youre looking at 45 minute wait time if they are people in line.
Slowest burger king i have ever been too! If i could have gotten out of the line i would but i was in between cars! I was in line not moving for like 30 minutes..
Heather Allen
After waiting 20 minutes in the drive-through, I finally reached the window only to see employees chatting and laughing instead of preparing orders. A bag of food sat by the register for nearly 10 minutes, which I assumed wasn’t mine. I figured they were waiting on fries or nuggets—but no, it turned out they spent 10 minutes making drinks.
I paid $40 for cold food, and my order was still incorrect. When I parked and went inside for help, the staff were more focused on a man offering them pastries than on assisting customers. After I explained that my food was cold, had been sitting out, and was missing items, no one apologized or made an effort to fix it. Instead, I stood there another five minutes while they continued chatting. At that point, I gave up and requested a refund.
This was some of the worst customer service I’ve ever experienced. It felt like customers were being ignored on purpose. I wasted over 30 minutes and still left without food. Another customer even stopped me outside to share his own negative experience the day before, saying they had messed up his order twice.
If I were the owner, I would be seriously concerned. This kind of service reflects terribly on the business, and customers notice.
Food: 1
Service: 1
lizzy amaya
if I could give 0 Stars I would
Lance Gavin
Every Burger King has soda fountain problems of 1 kind or another. This 1 had no ice to be dispensed. I stopped going to Yuma and Sarival Burger King because soda fountain was broken on 3 random visits in a months time. Management doesn't seem to care.
Atmosphere: 3
Food: 3
Service: 3
Mina Vega
Nice service just slow getting food but food is good 👍
Made a delivery order and received zero sauce containers. Not a big deal but when I attempted to call to let them know they refused to answer the phone. I was curious to see how they would respond to the issue before I did the survey from the receipt. Wasted 45min just trying to get someone to answer the phone. You would think with a 3-star average they would be open to receiving criticism so they could do better. Oh well.
Atmosphere: 1
Food: 2
Service: 1
Super friendly and helpful! Thank you so much
Atmosphere: 5
Food: 5
Service: 5
Almost always the wrong food
Atmosphere: 3
Food: 1
Service: 3
Best Burger King in Buckeye. I refuse to go to the other one on Miller anymore after I was treated so poorly. The staff at this Burger King are professional and friendly.
Atmosphere: 5
Food: 5
Service: 5
The young man working the window today, 10/21, 3pm was awesome. Professional, courteous, etc.
Atmosphere: 4
Food: 4
Service: 5
Don’t bother ordering online from this location, in addition to waiting an extra 15 minutes past the pick up time I'm missing food!!! THE SANDWICH!!! This is the second time this location Does this. After all is said and done my hash brown were soggy and oily and I ended up just tossing them away. Waist of money! App is no help guess I’m better off at McDonald’s atleast they’re consistent
Food: 1
Service: 1
They need to be investigated for improper food handling. They have a large bin of fries just sitting out on the counter in customer view not under a warmer in a plastic container. They are just scooping them out of this bin and serving them. They are cold and taste old. Just ridiculous. 9:33 pm Sept 24th 2025
I bet you this is the best Burger King around. Since last year the quality and flavor of food here compared to phoenix is insane. This place is great. However! I don’t know how many times I asked for fresh fries. Told her 4 times last time and still got super brown re heated ones. Just sucks. Why is that. Come on don’t go downhill now, you’re my favorite. Not going to call out the employee but name starts with O and ends with an S. She did not understand me even after yelling “fresh fries” I know it’s funny. I’m back in line now and the fries were better.
And my god, look at the Arizona sun! It melded the menuss lol
Atmosphere: 4
Food: 5
Service: 3
Only Burger King where the ice cream machine closes at 9, what’s the point losing out on money and for what lazy workers who can’t wait to go home, do better.
Atmosphere: 1
Food: 1
Service: 1
Do not go here on Weekends. Understaffed and youre looking at 45 minute wait time if they are people in line.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Slowest burger king i have ever been too! If i could have gotten out of the line i would but i was in between cars! I was in line not moving for like 30 minutes..
After waiting 20 minutes in the drive-through, I finally reached the window only to see employees chatting and laughing instead of preparing orders. A bag of food sat by the register for nearly 10 minutes, which I assumed wasn’t mine. I figured they were waiting on fries or nuggets—but no, it turned out they spent 10 minutes making drinks.
I paid $40 for cold food, and my order was still incorrect. When I parked and went inside for help, the staff were more focused on a man offering them pastries than on assisting customers. After I explained that my food was cold, had been sitting out, and was missing items, no one apologized or made an effort to fix it. Instead, I stood there another five minutes while they continued chatting. At that point, I gave up and requested a refund.
This was some of the worst customer service I’ve ever experienced. It felt like customers were being ignored on purpose. I wasted over 30 minutes and still left without food. Another customer even stopped me outside to share his own negative experience the day before, saying they had messed up his order twice.
If I were the owner, I would be seriously concerned. This kind of service reflects terribly on the business, and customers notice.
Food: 1
Service: 1
if I could give 0 Stars I would
Every Burger King has soda fountain problems of 1 kind or another. This 1 had no ice to be dispensed. I stopped going to Yuma and Sarival Burger King because soda fountain was broken on 3 random visits in a months time. Management doesn't seem to care.
Atmosphere: 3
Food: 3
Service: 3
Nice service just slow getting food but food is good 👍
Atmosphere: 4
Food: 4
Service: 3
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