Ok. So I tried to give this place 3 separate tries. I’ve heard the food may be good but you know what the person today is what did it. Idk her name but it’s 1.16.24 11:30 am. She was so rude. Straight rude. I’m sorry. If someone says can I have the fresh pretzels and you say “No, I’m not selling these” you don’t deserve business. From anyone. And this lady was it. I just went upstairs and had wetzels make mine fresh. No problems.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pretzel Bites
Diele K.
If you are looking for a spectacular pretzel, this is not it. Overall, it's a decent pretzel but doesn't compare to the amazing pretzels you can get back east. Overall, it is probably one of my favorite spots in Arizona though!
Kelsi Torres
I redeemed the wrong reward by mistake and subsequently the app would not let me redeem the reward I meant to redeem, and the cashier would not honor the reward I meant to use. She also didn’t seem to care that our purchase price would be doubled because of it.
Food: 3
Service: 1
James Alvin
I love Auntie Anne's the problem is the manager at this location she treat her white employees very bad she's rude disrespectful and she don't take the time to train her staff in a proper manner. In the morning the oil smells old like it hasn't been changed or cleaned ! Besides that She has a attitude and she comes off as prejudice or racist. A young white man came for a job she took his number and threw it away 5 minutes later a young black man came she put the number in her pocket and said she would give him a call.... If that's not or prejudice I don't know what is she has a all black staff and the only white staff she has is a pregnant white woman who I seen on her hands and on her hands on her hands and knees cleaning ! NOW THAS JUST WRONG ! The Atmosphere gets 5 stars because it's in a very nice mall.
Atmosphere: 5
Food: 2
Service: 1
Raechel Garza
Currently fighting to get my paycheck for the days I worked and they are refusing to do legit employment paperwork.They are shady .I been here 4 days now and have noticed so much wrong with it and a screaming manager .This place is nuts.
Atmosphere: 1
Food: 1
Service: 1
Evan Blackwell
Love this place, customer service was off the charts! Ask for Mom she is a living
Atmosphere: 5
Food: 5
Service: 5
Nikki M.
Great tasting pretzels but horrible service! They have a huge sign above stating buy 3 get 1 free but then cashier refuses to give us the deal and said weekdays only. Nowhere on the sign does it say weekdays only. Very misleading! Their prices aren't cheap. We spent over $60 on small portions and got crappy service.
Jill Garrison
Bad service. Never fresh pretzels. The employees working the front counter are not knowledgeable of their menu, and lack basic customer service/human interaction skills. This place has gone down hill so hard over the years I’m pretty sure they’re underground now.
Elias Mlouk
Love the hotdog bites with the spicy cheese sauce.
Jacob fuller
Service is terrible. This is what happens when you diversity hire. Too busy talking to each other.
It's an expensive pretzel but who doesn't love these? Don't forget the dip it's a difference maker.
Shannon Wayne Burns
No more almond pretzels! @&%#$#^$*
Erwin Perez
Prtzel & churros was burning to bad
Thomas N.
Cashier appears kind of clueless and not in a very happy mood. It's as if she doesn't want to work there at all.
Maryanne Richardson
Super expensive for 2 ? and cinnamon nuggets $19.00. To top it off,it was nasty! ? doesn't taste like they used to taste!Employees looked unintelligent and acted mute. I couldn't even use my $50 dollar bill. They wouldn't take it!I will never waste my money on this expensive garbage
Ok. So I tried to give this place 3 separate tries. I’ve heard the food may be good but you know what the person today is what did it. Idk her name but it’s 1.16.24 11:30 am. She was so rude. Straight rude. I’m sorry. If someone says can I have the fresh pretzels and you say “No, I’m not selling these” you don’t deserve business. From anyone. And this lady was it. I just went upstairs and had wetzels make mine fresh. No problems.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pretzel Bites
If you are looking for a spectacular pretzel, this is not it. Overall, it's a decent pretzel but doesn't compare to the amazing pretzels you can get back east. Overall, it is probably one of my favorite spots in Arizona though!
I redeemed the wrong reward by mistake and subsequently the app would not let me redeem the reward I meant to redeem, and the cashier would not honor the reward I meant to use. She also didn’t seem to care that our purchase price would be doubled because of it.
Food: 3
Service: 1
I love Auntie Anne's the problem is the manager at this location she treat her white employees very bad she's rude disrespectful and she don't take the time to train her staff in a proper manner. In the morning the oil smells old like it hasn't been changed or cleaned ! Besides that She has a attitude and she comes off as prejudice or racist. A young white man came for a job she took his number and threw it away 5 minutes later a young black man came she put the number in her pocket and said she would give him a call.... If that's not or prejudice I don't know what is she has a all black staff and the only white staff she has is a pregnant white woman who I seen on her hands and on her hands on her hands and knees cleaning ! NOW THAS JUST WRONG ! The Atmosphere gets 5 stars because it's in a very nice mall.
Atmosphere: 5
Food: 2
Service: 1
Currently fighting to get my paycheck for the days I worked and they are refusing to do legit employment paperwork.They are shady .I been here 4 days now and have noticed so much wrong with it and a screaming manager .This place is nuts.
Atmosphere: 1
Food: 1
Service: 1
Love this place, customer service was off the charts! Ask for Mom she is a living
Atmosphere: 5
Food: 5
Service: 5
Great tasting pretzels but horrible service! They have a huge sign above stating buy 3 get 1 free but then cashier refuses to give us the deal and said weekdays only. Nowhere on the sign does it say weekdays only. Very misleading! Their prices aren't cheap. We spent over $60 on small portions and got crappy service.
Bad service. Never fresh pretzels. The employees working the front counter are not knowledgeable of their menu, and lack basic customer service/human interaction skills. This place has gone down hill so hard over the years I’m pretty sure they’re underground now.
Love the hotdog bites with the spicy cheese sauce.
Service is terrible. This is what happens when you diversity hire. Too busy talking to each other.
Restaurantji Recommends
It's an expensive pretzel but who doesn't love these? Don't forget the dip it's a difference maker.
No more almond pretzels! @&%#$#^$*
Prtzel & churros was burning to bad
Cashier appears kind of clueless and not in a very happy mood. It's as if she doesn't want to work there at all.
Super expensive for 2 ? and cinnamon nuggets $19.00. To top it off,it was nasty! ? doesn't taste like they used to taste!Employees looked unintelligent and acted mute. I couldn't even use my $50 dollar bill. They wouldn't take it!I will never waste my money on this expensive garbage