{{ group }}
-
{{ item.name }}
- {{ item.properties.formatted }}
“It was an app order. I ordered ASAP and the app told me 5 mins, it'll be ready.
Took me 6 mins to get there and I checked in through the app.
But, I waited another 10 more mins for my order to come through.
The app or the crew could be slow.
I'll give the app a few more mins when I order next time.“
“My significant other stopped by here about a week ago and unfortunately didn't have the best experience. The food he ordered wasnt correct, it took an unexplainably long time to recieve the food, and the bag was missing the reciept...making it difficult to have the issue resolved.
We decided to call and try to talk with a manger. Eventually, we were told the next time we came by we wouldn't have to worry about paying for our meal....just mention to an employee and we would be taken care of.
Fast forward a couple days and we show up, did exactly as we were told, and an employee as company policy contacted her direct manager to obtain verbal approval in order to give us our food for free. The manager she talked to ended up giving us a hard time. This employee, her name is Alicia or alexia....I accidently lost the paper i wrote her name down on...but she was INCREDIBLY KIND and ended up paying for the mistake herself. She is a very professional and valuable employee!!! She was able to reverse our opinion about this sonic because of the intial terrible experience that then turned into an even more negative experience by taking the initiative to disagree with her manager and providing the compensation we deserved. THANKYOU ALEXIA OR ALECIA from sonic on 4th st YOU ROCK!!“