“I am writing this as I am still in their parking lot! This location has gone above and beyond to make this mom of 3 come home with pizza 2 hours later than it was supposed to be delivered. I had an issue with another location with an order placed 2 hours ago for delivery. Long story short my card was charged, delivery was never made, and that original location was closed after driving to the location because they weren't answering their phones. I called my kids to tell them we weren't having pizza and they were not happy for they were excited for Friday Pizza night like we always do. I called this Val Vista location crying and stressed and spoke with Savannah. She was patient throughout my crying on the phone and explains what happened and I just wanted to make sure their systems were working and I can place an order. I didn't want to lose out on my money again. Savannah, took my order over the phone and was very kind a did not charge us for it (yes I still did provide her an email proof of my original order from the other location just so she knew I was telling the truth, I even provided a picture of a sign that was on the other locations doors). Upon going inside I spoke with David he was very kind and understanding and told us it would be just a few more minutes so him and Taylor can finish up our order. I was not expecting them to give us our order for free my intent when contacting them was to still be the mom who keeps pizza fridays going and just make sure they can indeed get us our pizza. But Savannah gifting us the order free of charge from their location and David's kind customer service even showing us the order before leaving, and Taylor helping making sure the pizza was being made really made my family's night! It doesn't matter where you work or how old you are kindness, compassion, and great customer service goes a long way. I hope that Pizza Hut higher UP sees this review and give kudos, raise, or some kind if token of appreciation for Savannah, David, and Taylor! Thank you guys again and from now on I will drive to Val Vista location to get a carryout! Thank you Thank you Thank you!!!“
“I am writing this as I am still in their parking lot! This location has gone above and beyond to make this mom of 3 come home with pizza 2 hours later than it was supposed to be delivered. I had an issue with another location with an order placed 2 hours ago for delivery. Long story short my card was charged, delivery was never made, and that original location was closed after driving to the location because they weren't answering their phones. I called my kids to tell them we weren't having pizza and they were not happy for they were excited for Friday Pizza night like we always do. I called this Val Vista location crying and stressed and spoke with Savannah. She was patient throughout my crying on the phone and explains what happened and I just wanted to make sure their systems were working and I can place an order. I didn't want to lose out on my money again. Savannah, took my order over the phone and was very kind a did not charge us for it (yes I still did provide her an email proof of my original order from the other location just so she knew I was telling the truth, I even provided a picture of a sign that was on the other locations doors). Upon going inside I spoke with David he was very kind and understanding and told us it would be just a few more minutes so him and Taylor can finish up our order. I was not expecting them to give us our order for free my intent when contacting them was to still be the mom who keeps pizza fridays going and just make sure they can indeed get us our pizza. But Savannah gifting us the order free of charge from their location and David's kind customer service even showing us the order before leaving, and Taylor helping making sure the pizza was being made really made my family's night! It doesn't matter where you work or how old you are kindness, compassion, and great customer service goes a long way. I hope that Pizza Hut higher UP sees this review and give kudos, raise, or some kind if token of appreciation for Savannah, David, and Taylor! Thank you guys again and from now on I will drive to Val Vista location to get a carryout! Thank you Thank you Thank you!!!“