Gus's New York Pizza & Bar

They are supposed to be open until 11:30 which is what their website says, me and my husband get there at 10:25, and they aren’t open, then we hear 2 girls yelling “we closed early we closed early!!” very loud and rudely, very unprofessional and embarrassing quite frankly.

Gyro meat was raw

Pizza and wings were really good !!

Excellent 🍕 & hot wings are Bomb......

My first time ever going to this place and my last. I ordered a16 inch pepperoni pizza, 6 hot wings and 12 lemon pepper dry rub wings, to go. The guy told me 20 minutes and I was on with that. After 20 minutes, I came back in, say at the bar, and 3 different times, 3 different people asked what I had ordered. The guy who originally took my order kept coming to me saying your order is almost ready. That was a lie. After an hour, I was done and asked for my money back. Once I did that, the guy in the kitchen, pulled a pizza from under the prep table and was barely going to put it in the oven. Instead of just refunding my money, the manager stated arguing with me about the time. I saw people dining in, order, get their food, some even got to go boxes and left, yet I still hadn't gotten my order. This place needs customer service training, especially the manager lady, and they need to treat each order as they come in, not take care of only their dine in customers. We'll never go to this place again. It's needs to be shut down.

We came in for graduation dinner, and happy they were open. The service was definitely poor. First, our orders were too confusing for the server, then she rang up each ticket to confirm, then took it back.

We still had no drinks. We ordered unsweet tea, but they said they have no sugar or sweetener. And the tea tasted old. She offered sweet tea, but a few of us are diabetic and can’t have it. Then three of our party was served food and drinks, and we were still waiting on drinks. We offered to go up and get it ourselves, and she snapped i got it.

I ordered a burger, medium well, but it was rare, almost raw. I took it up to ask them to cook it longer. The server acted like I was lying, and said I wanted it that way. She wanted to argue. I said I wanted medium well, not rare. The head cook said he will cook it longer. The burger was salty and still gross.

Then, we asked for napkins and silverware, which we never got. The rest of us received our salads, but still no utensils. I also ask for salt and ketchup. The girl came and dumped a bunch of ketchup packets on the table. My cousin also got the Parmesan and pepper flakes himself.

Then we sat and waited for the bill. My sister and I waited. The server saw my lil sister leave and said, “She didn’t pay!” My older sister said we have one bill, and I was waiting on mine still.

Sorry to say, awful experience and service. Pizza and salad was good, even fries. Too bad the servers ruin it for this establishment. It was a lot of money for bad service.

Had the worst experience here paying for my tab took forever because the point of sales system wasn’t working.

The pizza slices were pretty stale and the beers were extremely overpriced I paid $41 for two beers and two slices of pizza.

A twelve pack of Guinness is literally $20.

I don’t think I can come back to this Gus’s I should have gone to the 91st Ave location. ):

A driver from this establishment tried to run me off the road when I have my kids in the car. Driving and twice tries to swerve at me trying to run me off the road. Complete disgrace that when I called I wasn’t able to talk to a manager or get corporate info. The lady apologized but then started making excuses and even called the driver while I was on hold because I could hear. The fact that I couldn’t talk with someone of superiority shows that this company doesn’t care about the safety of others.

We are never eating here again unfortunately. Just called to place a order for pick and was denied service. Me and my family have been coming here for roughly 2 years now. We loved the food here. Always had a great time. Never had any issues until a few months ago where I placed a pickup order over the phone for a giant pizza which is nearly a $50 Pizza. The following day after eating my family got sick and I called to speak to the manager and she told me that I had to give her a doctor's note stating that I had food poisoning from the pizza, which in the state is a HIPAA violation. She didn't believe me and I told her that I was a reoccurring customer. In the end she did give me a refund for the food but I did not realize until tonight when I tried to place a pickup order that they had flagged me and denied me service even though I have been a reoccurring customer for nearly 2 years. So therefore they have lost a customer. My family will never eat here again whether we choose to dine in and I will not recommend this place to anybody because the service is now horrible and the manager is horrible and very disrespectful.

Atmosphere: 1

Food: 1

Service: 1

They are so nice to us especially Emily and manual make sure you come here

Atmosphere: 5

Food: 5

Service: 5

You all can do better, I ordered meatball and spaghetti, and garlic knots.. simple. I got rock hard meatballs, under cooked garlic knots. No utilities, napkins, or parmesan cheese. I always give a 2nd chance, and that was it..please do better.. management should go to Taste of Italy in Estrella, eat and copy their food and presentation.

Service was great!

Dietary restrictions: They had gluten free option for wife.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza and Wings

Place is pretty hot inside also tables were so dusty from not being used in back area.

Atmosphere: 2

Food: 4

Service: 4

Recommended dishes: Pizza and Wings

Sorry to say there pie was soggy n my beer smelled like mildew. Definitely order bottles n get the slices rather than the whole pizza.

Atmosphere: 2

Food: 2

Service: 2

Wings were good. Pizza and pretzel was not that great.. the girl working (waiter) looked miserable

Atmosphere: 1

Food: 2

Service: 1