Red Robin Gourmet Burgers and Brews

The atmosphere was great. It wasn't too busy or crying kids or anything like that. Allie the manager was really nice. Rylee was my waitress. I have left the Avondale location. Because I have a service animal chante is what she said. Her name is kicked me out for having a service animal, even offering to provide proof of a her letters and registration. So I left the Avondale location and went to the Goodyear location. And I should have came here to begin with, because it was great.The food was great.My service was great.I was treated respectfully at this location, unlike Avondale. As a person that can typically find something to complain about.I really have nothing but good stuff to say about this location. They all work together as a team. One person's guest needs something and one of the other waitresses are available. Then the other waitress will go get it, without an issue. When they needed help, I seen them asking each other for help when they were delighted to work together and help each other out.It was a great atmosphere. The teamwork was exceptional in there. It was absolutely night and day to the Avondale location. If I'm ever back in this area, I'm definitely going to choose this location first. It's worth a few more miles drive to avoid that Avondale location.

Atmosphere: 5

Food: 5

Service: 5

The Uber driver didn't follow my delivery instructions and got lost. He demanded that I come find him. I repeated the directions. He continued to demand that I come to him. I called Red Robin. They were nice but had NO intention of helping me with this. DO NOT get a delivery from Red Robin. They will NOT help you if there's a problem.

Service: 1

This other family got seated before us. I was told it was a 15-minute wait. So why were they seated before us?. I think we were racially profile. So we left.

Service: 1

Not impressed with the food delivered. Never had Red Robin delivered and never will again. I have been eating here my whole life and it has been consistently good in person.

They gave me the wrong fries(brought it to their attention and they gave me $4 out of $65 back) and they were soggy, Mac n Cheese was cold and nasty.

Would not recommend ordering Red Robin.

Food: 2

Very nice lunch.

Atmosphere: 5

Food: 5

Service: 5

Great food, cooked as ordered. Service was good. Not too loud. Usually busy.

Atmosphere: 4

Food: 5

Service: 4

Slow! They are always so slow with food service. I understand waiting on a fresh cooked food, but over 20 minutes on a hamburger and lemonade is an unacceptable wait. And it's always like that no matter what time or day.

Kid-friendliness: Yes very kids friendly

Wheelchair accessibility: Yes wheelchairs are welcome

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Burgers

Soggy, undercooked burger. Fries were drenched in buttery grease. The waitress never returned to check on us or to refill drinks. Worst visit to any Red Robin hands down. 0/10.

Atmosphere: 3

Food: 1

Service: 1

Our waitress Christina was great.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Royal Red Robin Burger, Onion Rings

Updating previous review concerning missing items. RR reached out and suggested I contact there service email, which I did. And ... a service representative actually called! Very impressed in this day where most business contacts go unacknowledged. The result: we received a nice, appropriate credit to our account. Many thanks to Red Robin for the followup and for caring enough to address even minor complaints like we submitted.
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Another heads-up for people getting take-out orders: Check it thoroughly before leaving. Our order for a bacon cheeseburger was missing the cheese and the extra onion, both plainly marked on the order. We went to the website immediately and asked for a credit for the less-than-complete order. No angry criticism, just a plain request. That was more than a week ago. No answer. Food is fine, people are pleasant, but when you don't get what you paid for, even small omissions like this, it ruins the mood and makes you unlikely to repeat the experience.

Atmosphere: 4

Food: 4

Service: 5

Dont know what Happen to Red Robin ... Keep changing the menu ... This time it was my last time eating here.... $ 90 for 4 .... Bottomless fries never came , drinks didnt show up but yes the bill was brought us quickly ... Im nah its Overrated to pricey and no service what happen ????

Atmosphere: 4

Food: 2

Service: 1

We ordered uber eats. We had the salted caramel milkshake, salt and pepper boneless wings and the fondue burger. Honestly the food was not bad. The salt and pepper wings were decent and my wife said she’d order again but they were just extremely too sally. She also enjoyed her milkshake. I thoroughly enjoyed my burger. The only thing that is upsetting is that it shows a cheesy fondue to dip your burger in is supposed to come with it and I didn’t receive mine. It kinda ruins my meal since I only selected this meal for that reason. To dip my burgers and fries in. I’m a heavy saucy guy. Everything else was accurate. Fortunately the burger was very tasty so I was still able to salvage my meal. It’s crazy how a little detail can derail your dinner but overall I was pleasantly surprised with this food.

Atmosphere: 4

Food: 4

Service: 4

Their take out service is horrible, many mistakes made.

Atmosphere: 1

Food: 1

Service: 1

I love this place. Excellent service, and the staff always go to the tables asking if you need something, even the general manager.

Atmosphere: 5

Food: 5

Service: 5

Had lunch, it was a little busy, but the service was pretty quick and all our requests were fulfilled. Our server was friendly and helpful.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Royal Red Robin Burger, Cheeseburger, Whiskey River BBQ, Hamburger, Red Robin Gourmet Cheeseburger, Burgers, Steak Fries, French Fries