It was really tuff to just get 1 burrito. They wanted my name, wanted me to download a app, wanted my phone number, wanted me to use their app. I just want a single burrito. I don't want to learn a computer program, I don't want messages sent to me. Why is ordering a single burrito so complex? I am not happy
Atmosphere: 1
Food: 3
Service: 2
Ethan v1213
Horrible experience here. Took forever to get the food. Then my son asked a guy for the code to the restroom, the guy put his hand in my hands face and yelled 5 seconds to him He looked like was on drugs it was a black guy with longish braids or dreads not sure. He needs to be talked to about his customer service skills, you don't talk like that to . child then he proceeds to leave, passes my son and completely ignores him. Never going back there and so not recommend.
Atmosphere: 1
Food: 1
Service: 1
Jill Persinger
I just wanted to send a huge shout out and thank you to Logan the ARM at the Holbrook, AZ Taco Bell. After a very lengthy car trip, I had gone through the drive-thru and did not realize I had not gotten my credit card back. Realizing it several hours and many miles later, I called the restaurant and spoke with Logan. He indicated he had it and assured me he would get it back to me. With Christmas approaching, he took the time to communicate about how he could return it and when he would be in the area where I was staying-since mailing things this time of year is hard to gauge. On Christmas morning, I met him early as he was passing on his way to visit family, and he handed it back to me. With everything happening in the world today, it was a reminder of the decency of others, someone taking the time to fix a problem and also just doing it in such a sweet, personal way. Logan was earnest and helpful, and I just want to say how appreciative I am. So...count me in as a huge and very grateful fan.
Jim
It was just average. I haven't been to TB for awhile, and I just wasn't in the mood for it I guess. The $7.00 box is a good deal though.
Atmosphere: 3
Food: 3
Service: 3
Gabriel Brown
Well this is the first time I've gone through the drive thru and never had this happen. I ordered a Mexican Pizza. And get back to work and open my box and my pizza is in bits and pieces of tortillas.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Quesadilla, Bean Burrito
N M
Rude staff. And sloppy.
Atmosphere: 1
Food: 3
Service: 1
Zach Blase
Has to be my worst taco bell experience yet. First, they make you work a cash register kiosk because none of the employees care to look at the ordering counter (stood there for about 5 minutes waiting). Making me work extra for my food without an added discount for the labor. Second, I ordered 3 things and got ONE. Third, they gave me a broken cup that leaked and spilled all over me and my rented vehicle. None of these employees have any drive or care about your experience. They definitely want to make you feel unwanted in the restaurant. Absolutely disgusting behavior and people (oh, and tables).
While the food fell short, the service at this Taco Bell was a masterclass. The counter worker’s exceptional customer service skills were a breath of fresh air. Her dedication to making the customer feel valued should be commended and emulated by others in the industry. It's a reminder that even in the simplest of places, human connection can make all the difference.
Atmosphere: 5
Food: 3
Service: 5
Sharon Seeley
Mid lunch rush, slower service, dirty tables, and missed specific order requests: no sauce.
It was really tuff to just get 1 burrito. They wanted my name, wanted me to download a app, wanted my phone number, wanted me to use their app. I just want a single burrito. I don't want to learn a computer program, I don't want messages sent to me. Why is ordering a single burrito so complex? I am not happy
Atmosphere: 1
Food: 3
Service: 2
Horrible experience here. Took forever to get the food. Then my son asked a guy for the code to the restroom, the guy put his hand in my hands face and yelled 5 seconds to him
He looked like was on drugs it was a black guy with longish braids or dreads not sure. He needs to be talked to about his customer service skills, you don't talk like that to . child then he proceeds to leave, passes my son and completely ignores him. Never going back there and so not recommend.
Atmosphere: 1
Food: 1
Service: 1
I just wanted to send a huge shout out and thank you to Logan the ARM at the Holbrook, AZ Taco Bell. After a very lengthy car trip, I had gone through the drive-thru and did not realize I had not gotten my credit card back. Realizing it several hours and many miles later, I called the restaurant and spoke with Logan. He indicated he had it and assured me he would get it back to me. With Christmas approaching, he took the time to communicate about how he could return it and when he would be in the area where I was staying-since mailing things this time of year is hard to gauge. On Christmas morning, I met him early as he was passing on his way to visit family, and he handed it back to me. With everything happening in the world today, it was a reminder of the decency of others, someone taking the time to fix a problem and also just doing it in such a sweet, personal way. Logan was earnest and helpful, and I just want to say how appreciative I am. So...count me in as a huge and very grateful fan.
It was just average. I haven't been to TB for awhile, and I just wasn't in the mood for it I guess. The $7.00 box is a good deal though.
Atmosphere: 3
Food: 3
Service: 3
Well this is the first time I've gone through the drive thru and never had this happen. I ordered a Mexican Pizza. And get back to work and open my box and my pizza is in bits and pieces of tortillas.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Quesadilla, Bean Burrito
Rude staff. And sloppy.
Atmosphere: 1
Food: 3
Service: 1
Has to be my worst taco bell experience yet. First, they make you work a cash register kiosk because none of the employees care to look at the ordering counter (stood there for about 5 minutes waiting). Making me work extra for my food without an added discount for the labor. Second, I ordered 3 things and got ONE. Third, they gave me a broken cup that leaked and spilled all over me and my rented vehicle. None of these employees have any drive or care about your experience. They definitely want to make you feel unwanted in the restaurant. Absolutely disgusting behavior and people (oh, and tables).
Atmosphere: 1
Food: 1
Service: 1
The food is gas but still super good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Taco, 3 Taco Supremes, Quesadilla, Taco Supreme, Bean Burrito, Nacho Fries
While the food fell short, the service at this Taco Bell was a masterclass. The counter worker’s exceptional customer service skills were a breath of fresh air. Her dedication to making the customer feel valued should be commended and emulated by others in the industry. It's a reminder that even in the simplest of places, human connection can make all the difference.
Atmosphere: 5
Food: 3
Service: 5
Mid lunch rush, slower service, dirty tables, and missed specific order requests: no sauce.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
It was okay, Taco Bell is actually better
Atmosphere: 3
Food: 3
Service: 3
Had to wait over 30 minutes for my food and all I got was a simple cheese quesadilla and a frozen drink.
Food: 3
Service: 1
Waited for 25 min in drive through. Ordered back bean taco but got beef taco. Threw the food away.
Atmosphere: 1
Food: 1
Service: 1
The ice machine is unacceptable
Atmosphere: 3
Food: 2
Service: 5
very nice!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Taco, Breakfast Burrito, 3 Taco Supremes, Cinnamon Twists, Cheese Quesadilla, Quesadilla, Cheese Fries, 5 Grande Nachos, Bean Burrito, Pizza, Burrito Supreme, Nacho Fries
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