Burger King

12002 N 32nd St, Phoenix
(602) 971-9578

Recent Reviews

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Cheryl Mcgurthy

Bun was pretty stale and hard. Burgers get smaller everytime. Was happy to see the pickle fries.

Food: 3

Service: 5

Kassidy Cabral

The big backed whale at the window who smells like beef and acts like the sauce police is an extremely rude woman and needs to be locked in a cage

Service: 1

conner scranton

Workers don’t listen to your order and just put what they want to give you horrible customer service

Atmosphere: 1

Food: 2

Service: 1

Larry Queen

Fast food place. Nothing fancy.

Atmosphere: 3

Food: 4

Service: 4

Jahseh

the Employees here all need a DISA hair follicle test. Nodding out and dissapearing for 30+ minutes. like bro i done paid yall where is my food. Corporate is letting a bunch of thugs run this location.

D. M. (Angelniner)

I'm here at the location at 9:15 p.m. on 9/17 in the drive-thru. There is 1 employee sitting in the back eating, doors locked. I suite my shouted for her and she's ignoring me.

Atmosphere: 1

Food: 1

Service: 1

Tunde Rabouin

I ordered a beef breakfast sandwich that my girlfriend saw on the Burger King website and the manager argued with me saying that they don't offer such sandwiches. Gave me a lot of pushback and didn't want to make the sandwich. NEVER AGAIN!!!!!

Food: 2

Service: 1

Josh

20 min wait isn't fast food

Roxanne Siel

Tonight, I sat in the drive through here for 25 minutes. There were only two cars ahead of me. It seemed like they only had one person working. Ordered two things and somehow they got them both wrong even though they were correct on the drive-thru screen. First time trying BK in years and unfortunately did not make me want to return again.

Food: 3

Service: 1

Eden Ossinger

For some reason, my gift card loaded to my account and I was unable to use the physical card. The woman at the window was so sweet and got my order through. I contacted corporate in hopes to send the full gift card amount to them because I wanted to use the gift card. I appreciate her!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fiery Royal Crispy Chicken, Whopper Jr

Lynn

Yesterday night we waited forever for the lady at the drive threw to give us our meal and had horrible customer service skills she was on her phone and told us to wait in the drive threw intercom to be on her cell phone and ignore us back and fourth at the window while we watch her.. my kids were starving in the car and it was around 8 pm and lots of cars were waiting as well behind us … it was so unprofessional around customers to be on there cell phone and be ignored..

Mitch She

Worst Burger King ever! Don't come here!
Manager is super uncooperative and the prices are ridiculous!
Wanna pay extra for BASIC toppings, then this is your spot!
Terrible, terrible service!

Atmosphere: 1

Food: 1

Service: 1

Darrin Monville

As an Uber Eats driver, the staff went above and beyond to make sure I was taken care of. This helps us with in-and out of the restaurant orders so we can deliver goods to customers more quickly.

Thank you for your hard work,

Darrin

Atmosphere: 5

Food: 5

Service: 5

Shawn Thomas

Many years ago I used to frequent this location so I have some memories of my late teens and the 90s here. The decor is fairly similar still and I wanted to pop in for nostalgia.

Well I tried to order the $5 Your Way meal which ended up being miscommunicated as a different 2/$5 option so the poor cashier had to get the manager to come back up front from the kitchen to clear it out. Oddly he weirdly seemed to question why he should need to do such a thing trying to get out of it for some reason.

So that got sorted out but I still had to press for my app code to be entered for crowns/points. The manager then insisted I would have to pay full price for the items individually in order to be credited with my purchase.

Insane. I just left, shaking my head at the stupidity unnecessary complexity of ordering fast food. This location clearly isn't going to last much longer. I certainly won't bother to return.

Atmosphere: 2

Service: 1

Tracy Hogstrom

Please don’t use this location. The staff there is extremely rude. I will never go back to the Burger King on 32nd St. just south of Cactus Road so beware.

Atmosphere: 1

Food: 1

Service: 1

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