Burger Theory Phoenix

4401 E McDowell Rd, Phoenix
(602) 358-0924

Recent Reviews

tom “Tom” gutico

Do you eat very delicious?!

Atmosphere: 5

Food: 5

Service: 5

Ethan Williams

Salads are 90% lettuce that’s wilting and burgers are frozen patties. Server seemed annoyed we were eating in. Awful. Dreadful. Miserable. A dumpster using the facade of a modern interior to lure you in. Heavy with the wine pour tho.

Atmosphere: 1

Food: 1

Service: 1

Colin Williams

Bad, server didn’t want to be here, salad had almost no dressing and was wilting, burger was a frozen

Atmosphere: 2

Food: 2

Service: 3

Kevin Williams

Frozen burger patties and wilted lettuce.

Atmosphere: 3

Food: 1

Service: 3

Catrecia Lewis

Received wrong order...wasn't even close to being correct. What was delivered, I couldn't eat because of food sensitivites.

Food: 1

Service: 1

MrsAna G

The burgers here are delicious. Professional, courteous staff. We've dined here for three consecutive days! The food is great.I had the Classic Burger and On the Border Burger with guacamole and pico de gallo. My favorite!Kid-friendliness: Kids menu.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Beef, Fries, Hamburger, The Classic Burger

LL Cool M

DO NOT EXPECT A GOOD OR NICE EXPERIENCE AT THE TABLES. Go to the bar.Mr and I live walking distance and frequent Burger Theory.Bartenders are pros! Absolutely no complaints there - we'll only sit at the bar because our 1 experience at the tables was enough to not do that again.We've had most everything on the menu: the chicken tender salad is so good! I often get the soup of the day, which is fresh and delicious, with a side of slaw or salad.Sriracha steak is really great - the Sriracha is subtle and sides are hearty, vegetables are kabob style.Cesar is rich and yum.Cobb is fresh and tasty.Burgers are good - try the build-your-own with boursin cheese.Sam and Cam are great at the bar and know their way around some killer cocktails.Jalapeno Marg is sooooo good! Beers are thoughtful and refreshing.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Beef, Coleslaw, Hamburger

Tamera Hammond

We sat ourselves after not being greeted and waited 15 min for someone to come greet us and then asked for our drink orders then a different server brought them back 10 min later and forgot his beer after another 20 min my husband had to walk to the bar to ask for them to make his drink and brought it back himself.when we ordered the server didn’t know the menu and even argued with me over the options .When we finally got our food after a long wait they only brought 3 of 4 meals which were cold and the bread was soaking wet soggy and fries were old which I didn’t even say anything about I ate it humbly. You finally brought out my husbands food which was hot thankfully.We asked for a ketchup she brought us back an empty one so we had to get up and go find a filled ketchup on one of the tables.When we were done eating we kindly stacked our plates in the nicest way and wiped the table down with our napkin. And sat there patiently for 40 min for our check with not a single worker in the restaurant to which again my husband walked up to the bar and proceeded to wait another 10 min for the server (older white lady with white hair that doesn’t speak clear English) came out from back chewing food and wiping her mouth with a dirty napkin asking if we needed boxes (which she would know all our food was gone if she had visited or glanced out our table) to which I piped in and said “no thankyou we’re done we’d like the check so we can leave please as we’ve been waiting for quite some time”They didn’t accept Apple Pay so I took my card and went to pay and my husband was going to Apple Pay me and asked how much are you going yo give her and I told him the balance.I then tipped her $3 and signed the receipt and turn around.This lady stopped me and threw the receipt back down and said “take your three dollars back clearly your kids need it more than me that’s just DEGRADING!”I definitely let this waitress know that the food was cold and old and I didn’t say anything about it out of my kindness but we had to do your job three to which my husband had to walk to the bar twice and around the restaurant to find a ketchup and we still didn’t complain. But then to walk out after an hour wiping your face with a dirty napping and chewing food and clarified you hadn’t payed any attention to our table enough to know that our food had been gone and cleaned up for a long time your service wasn’t the best and your actions right now being ungrateful at a tip at that when origionally I didn’t plan on tipping at all is beyond me”I am completely disappointed with the entire experience they need to do better or find staff that want to work

Atmosphere: 1

Food: 1

Service: 1

Nick Eaton

2 other tables in the restaurant and took 40 minutes to get food - two items were kids food so you would expect them to move fast. The burger was a joke.. I would never eat here again.

Atmosphere: 3

Food: 1

Service: 1

Torel Welsh

Definitely order a burger! They're incredible. Got the Garlic Mayo and Buffalo sauce on 1 with thick bacon. Tell them Rel sent you

King Zing

I had a fantastic time at Little Ghoul, Roulette Food, and I Found Burger Theory. The place was amazing, and I can't wait to go back and try a new beer. The people around the bar were friendly and welcoming, and I enjoyed hanging out with them. Although the location was a bit different, it was totally worth the travel. I'm glad I discovered this gem, and I'm confident that anyone who visits will have a great time too.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Burger Theory Iced Tea

Shana Jackson

Visited from out of town the food was great. There weren't alot of customers. It was nice.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Firecracker Shrimp

Jonathan Vm

I was the only person I ordered a burger well done, and they took 20 min to serve. The restaurant was empty to take that long to serve a burger ?. And the prize was insane 17 dlrs for a burger, really ?? Come on, if you guys really want customers to start with, make the food faster and ur prizes to update.

Atmosphere: 2

Food: 1

Service: 4

Ambar Ranney

Food was delicious! Service was fast! And great atmosphere! Would definitely come back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: All American Burger and Fries

DAVID MILLER

Customer service was good and the waitress was really nice but we asked for no tomatoes and made sure we stated it a couple of times due to an allergy and the salad came out with tomatoes on it. Not only did it have the cherry tomatoes but one of them looked black and rotten.Usually the salad comes out before the food but in this case, it all came out together but unsure if the tablespoon of ranch would have covered the salad, if it could have been eaten.That being said, the waitress was extremely apologetic and did end up removing the salad from the ticket but in the same avenue, I would have thought this was due to being extremely busy and an over site BUT, only 3 couples were present during this time of the day we went.

Atmosphere: 5

Food: 1

Service: 4

Recommended dishes: All American Burger and Fries

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