Cold Stone Creamery

1949 E Camelback Rd suite 162, Phoenix
(602) 248-9250

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Recent Reviews

I had a small mishap the other day. at Stone Cold- I went into the ice cream shop the next day and I spoke to the manager, Sophia.She listened carefully and she corrected the situation quickly. She was professional, communicative and courteous. She provided good customer service, which sadly has become a lost art in America. I will say, other employees should be trained to provide better customer service.

I rarely give five stars. I allways leave room for error.
I am writing to express my strong disappointment after witnessing an unacceptable incident at your store. A young employee was verbally attacked by a customer who was clearly attempting to get free ice cream. Despite the customer’s aggressive and belligerent behavior, the employee remained calm, professional, and patient while simply following store policy.
The customer was upset about having to pay for toppings and claimed her ice cream was incorrect. The employee...
The pricing was a little steep nonetheless the customer service was phenomenal. shout out to Isabella and her manager we didn’t get her name. Their customer service was great! Me and my wife will be returning

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