I ordered the smallest ice cream and it was exaggeratingly expensive. You could buy 3-4 gallons of milk for that. They're unreal with the prices. Just go to a drive-thru burger joint or wait for your local ice cream truck in your neighborhood. Ridiculous. Another time, I ordered the Super Mario Bros. promotion ice cream and they didn't even bother to put it in the advertised Mario Bros. cup! Lousy. I can't support this place.
Atmosphere: 2
Food: 3
Service: 2
Kathryn Izzo
They made my son's birthday cake perfect! Thank you!
Paul Manley
I found three hairs in my icrcream.
Atmosphere: 4
Food: 1
Service: 4
Edwardo S.
Guy named Anthony took my order Super hot he had recoil when he walked I asked for his number and he just smiled I am currently waiting for him toThe ice cream was okay I guess
adrieanna delp
Just drove 15 minutes all the way over to this location that says they're open and then on the door it says they're closed September 13th which is tomorrow but they were closed and it's only 8:30 at night on the 12th. And they close at 10pm.You have multiple people outside thinking you are open.Do BETTER!! Figure it out!!
Sarah R
My family wanted ice cream today so Coldstone was the lucky winner over Dairy Queen.. But as we walked in absolutely no acknowledgement whatsoever by the lady. I’d understand if it was busy but no one was there but us. We literally had to let her know that we’re ready to order .. Also when we received the ice creams and shakes everything was extra watery. Mind you we never went outside. I guess if she had acknowledged us it would have made it a bit better.
Daisy S.
Only been to cold stone once and loved it! Customer service was good and the atmosphere is great! You get to customize your ice cream!
Susan Rose
When you have a $1 off promo and they say "yea, um I can't do that. I don't know how. Bring it next time." I don't live here and there won't be a next time. Train your employees, management and employee = SUPER FAIL!!?
Leslie M.
Went here today in the afternoon, only one girl working and there was a homeless woman talking to herself and it didn't feel safe for the worker! The worker was super nice, but this store needs to make sure more than 1 person is working!
Cindy Andrews
Take my granddaughter there whenever I can I went there with my kids
Love cold stone! My son has a nut allergy so I let Ivan know about his allergy before he started our order and he asked Beth to guide him through the correct way of serving to an allergic costumer. She was so nice and quick to help. They used all clean containers and spoons to mix our order. They were both so kind and friendly. Our ice cream was great! I really hope to see them there again soon. Definitely our new fav ice cream place!
Melina Marquez
Love cold stone! My son has a nut allergy so I let Ivan know about his allergy before he started our order and he asked Beth to guide him through the correct way of serving to an allergic costumer. She was so nice and quick to help. They used all clean containers and spoons to mix our order. They were both so kind and friendly. Our ice cream was great! I really hope to see them there again soon. Definitely our new fav ice cream place!
Tina Johnson
I love Coldstone and probably treat myself to a pint of my favorite ice cream at least once a month. I like others find it convenient to order online but find this location does not make it the the same. Everytime a place an online order I feel like I never get what I pay for. I paid 14.47 for a pint w/ extra toppings. I should have stuck with a Gotta have it and saved myself 4 dollars because that's what I got, although it's not what I paid for. When you go in there depending on who is working determines the amount of product that you receive. They have not been taught to measure the correct amount based on the size of the order, they eyeball it and depending on who you have that vision is very small. I've been a couple of times trying to get what I'm used to and I'm very disappointed because I'm just not getting it. I guess this will be my last treat. On to Scooptacular on 51st avenue and baseline You can pay 8 dollars for a Sunday. PREVY Happy customer DISAPPOINTED. Maybe you guys should get some scales and put a weight on it so everybody's is even. Do yourself a favor definitely don't order online and don't spend the money for this ice cream You don't get what you pay for, the I've cream is soft, and the staff could use a little customer service training.
Ala'a Tolba
Disappointed in quality and level of service. I ordered a Cake Batter Batter Batter ice cream and they got 2 out of the 3 ingredients wrong and refused to refund or replace the ice cream.We also ordered waffle bowls, which were stale.
Ruben Miranda
If you been to Cold Stone Creamery, you know how good it is, if you never tried it you have to see how good the ice cream is and the service. Love it always.
I ordered the smallest ice cream and it was exaggeratingly expensive. You could buy 3-4 gallons of milk for that. They're unreal with the prices. Just go to a drive-thru burger joint or wait for your local ice cream truck in your neighborhood. Ridiculous. Another time, I ordered the Super Mario Bros. promotion ice cream and they didn't even bother to put it in the advertised Mario Bros. cup! Lousy. I can't support this place.
Atmosphere: 2
Food: 3
Service: 2
They made my son's birthday cake perfect! Thank you!
I found three hairs in my icrcream.
Atmosphere: 4
Food: 1
Service: 4
Guy named Anthony took my order Super hot he had recoil when he walked I asked for his number and he just smiled I am currently waiting for him toThe ice cream was okay I guess
Just drove 15 minutes all the way over to this location that says they're open and then on the door it says they're closed September 13th which is tomorrow but they were closed and it's only 8:30 at night on the 12th. And they close at 10pm.You have multiple people outside thinking you are open.Do BETTER!! Figure it out!!
My family wanted ice cream today so Coldstone was the lucky winner over Dairy Queen.. But as we walked in absolutely no acknowledgement whatsoever by the lady. I’d understand if it was busy but no one was there but us. We literally had to let her know that we’re ready to order .. Also when we received the ice creams and shakes everything was extra watery. Mind you we never went outside. I guess if she had acknowledged us it would have made it a bit better.
Only been to cold stone once and loved it! Customer service was good and the atmosphere is great! You get to customize your ice cream!
When you have a $1 off promo and they say "yea, um I can't do that. I don't know how. Bring it next time." I don't live here and there won't be a next time. Train your employees, management and employee = SUPER FAIL!!?
Went here today in the afternoon, only one girl working and there was a homeless woman talking to herself and it didn't feel safe for the worker! The worker was super nice, but this store needs to make sure more than 1 person is working!
Take my granddaughter there whenever I can I went there with my kids
Restaurantji Recommends
Love cold stone! My son has a nut allergy so I let Ivan know about his allergy before he started our order and he asked Beth to guide him through the correct way of serving to an allergic costumer. She was so nice and quick to help. They used all clean containers and spoons to mix our order. They were both so kind and friendly. Our ice cream was great! I really hope to see them there again soon. Definitely our new fav ice cream place!
Love cold stone! My son has a nut allergy so I let Ivan know about his allergy before he started our order and he asked Beth to guide him through the correct way of serving to an allergic costumer. She was so nice and quick to help. They used all clean containers and spoons to mix our order. They were both so kind and friendly. Our ice cream was great! I really hope to see them there again soon. Definitely our new fav ice cream place!
I love Coldstone and probably treat myself to a pint of my favorite ice cream at least once a month. I like others find it convenient to order online but find this location does not make it the the same. Everytime a place an online order I feel like I never get what I pay for. I paid 14.47 for a pint w/ extra toppings. I should have stuck with a Gotta have it and saved myself 4 dollars because that's what I got, although it's not what I paid for. When you go in there depending on who is working determines the amount of product that you receive. They have not been taught to measure the correct amount based on the size of the order, they eyeball it and depending on who you have that vision is very small. I've been a couple of times trying to get what I'm used to and I'm very disappointed because I'm just not getting it. I guess this will be my last treat. On to Scooptacular on 51st avenue and baseline You can pay 8 dollars for a Sunday. PREVY Happy customer DISAPPOINTED. Maybe you guys should get some scales and put a weight on it so everybody's is even. Do yourself a favor definitely don't order online and don't spend the money for this ice cream You don't get what you pay for, the I've cream is soft, and the staff could use a little customer service training.
Disappointed in quality and level of service. I ordered a Cake Batter Batter Batter ice cream and they got 2 out of the 3 ingredients wrong and refused to refund or replace the ice cream.We also ordered waffle bowls, which were stale.
If you been to Cold Stone Creamery, you know how good it is, if you never tried it you have to see how good the ice cream is and the service. Love it always.