Dunkin'
21705 N 19th Ave Ste 118, Phoenix
(623) 780-4568
Recent Reviews
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My BACON avocado toast… Y’all lame. I’m paying extra just to sniff the bacon?? I will say they’re nice and polite, but what in the hellyona going on here 😭
Donuts are mediocre and breakfast sandwich I received was horrible. Bread was stale and hard as a rock, meat and egg were rubber. I will not be going back.
Atmosphere: 4
Food: 2
Service: 4
Walked in at 4:15 am and waited 5 mins no one came up front never saw an employee. Finally I see one go to the sandwich area put something in and turn around and go back to the back completely ignore me. So I say again Hello the employee Maria comes up front with an attitude and says what excuse me your job is customer service at this point I was so upset I asked for her name and left. Look I know customer service is hard but you gotta treat customers better this is not how you treat people will never go back to any Dunkin’ now
Atmosphere: 1
Service: 1
I bought a tumbler from there and it broke within 24 hours.
Their coffee, hot or cold is always great at any location. I love the consistency
Service: 5
Customer service is terrible. Happy to provide detail if they reach out.
Atmosphere: 1
Food: 5
Service: 1
I went in to get decaf coffee, and I was told it was too late. It was around noon. They only make one pot a day and nothing after 10 am. They don't sell enough of it. Never have I walked into a dunkin and been told this. I even offered to buy two XL cups, and she still said no.. I found another dunkin and was told that on their settings, they could make a small batch.. Wow, what a horrible way to do business.. I know it's all about the money. Service is going down the drain these days. Needless to say, I won't be ever going back to this dunkin!!
Atmosphere: 1
Service: 1
10AM and hardly any selections of donuts!
Coffee was good!
Someone stood at the register and stared at me so I assumed it was for me to order and then as soon as I started she just walked away? That was super weird. They also forgot to put a drink on my order despite asking me about it and at that point they were too busy and we didn’t have time. My matcha was very powdery still but nothing some mixing can’t fix.
Apple fritter was still raw and doughy.
Restaurantji Recommends
Never gone to Dunkin. Starbucks is my go-to. Won't go again. The woman was so rude at the drive-thru. I understand there's a line but your tone matters. Its easy to tell you're not happy.
Horrible service, didnt even give a receipt to call in and complain. Food was bad and coffee was worse.
Ordered the eight piece bacon snack and it was in a ball and only four stripes
I was completely appalled that I come into the store at 11:30 on a Sunday morning and there's literally no Donuts. oh I'm sorry I think that they had maybe three cake Donuts which are disgusting anyways. Those are just plain Donuts that have no flavor or frosting. Dunkin' Donuts has become such trash I remember a time when I was a kid that they made donuts from the time they got up and all throughout the day you never went into a Dunkin' Donuts where they didn't have a full menu of donuts that's the whole point and it's only 11:00 on a Sunday what are they going to do for the rest of the day? So, hopefully someone reads this before they waste their time coming to this store which was a little bit out of my way. this is actually the second time in the last few months that I've went into a Dunkin' donuts and there were no Donuts but at least the last time it was three or four in the afternoon in the middle of a work day I was just going there for coffee and was at a different location. So, my advice if you're planning on running out and getting donuts for your family on a Sunday morning call to make sure they have any to sell.
Drive through only at this one
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