Dunkin'
3137 E Cactus Rd, Phoenix
(602) 765-4951
Recent Reviews
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Owner/Manager needs to figure out the staffing issue. The staff they have are friendly but there’s never enough people working and everyone looks so miserable and over worked. I’ve been there and it sucks feeling like that. I don’t blame them but I ordered on the app last Friday and ended up walking out empty handed so I wouldn’t be late for work. I tried to cancel the order but still got charged and I can’t get anyone to refund the food I never got. Why would I wanna go back there after that. Used up all my points for nothing.
Service: 1
Everything was good till the drive thru, waited long at the drive thru, and when it was my turn we still waited, food is good. After ordering delivery is fast
Atmosphere: 5
Food: 5
Service: 3
A quiet place to have a coffee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Bagel, Croissant, English Muffin
This location, has always been friendly the food warm when it needs to be. I love the donut holes, ice tea and coffee.
Atmosphere: 5
Food: 5
Service: 5
Fast and friendly. Love the munchkins!
Service and expediency is always superb here. You must try their cotton candy donut on promotion right now; it's the absolute best! Love this location.
Polite staff great morning snack.
So I received my matcha latte from here and I would never return I got a cup not even filled and all the matcha at the bottom no bueno
Bought a mocha frappuccino from this location the guy that served me was awesome, great attitude! Really put love into his work. Iv came here many other times and received my frap with a flat top lid when I asked for whipped cream and drizzle on the top just confused not great service. But This dude was awesome! I've never had my frap have chocolate powder drizzled on top so good! (Mocha powder) 10/10 for him. Just want him to get credit when it's deserved. (Black male employee, Tattoos) Super ! 👍 after he made my drink as we were walking out he asked if it was good. Great customer service!
Marcellus and Destiny need a raise the best service I’ve had in months
Restaurantji Recommends
Went through drive through and while I was ordering, the employee was sighing. As I was getting my order, I noticed that my hot coffee had 4 cream 4 sugar (which I asked for double double when they asked for cream/sugar) and was told that they didnt understand what that means with an attitude…. Then I saw that my iced coffee has 8 cream and 8 sugar (when I asked for triple triple)…..and at this point I’m just over it.
I visit this location every weekend in the morning and am always greeted by friendly staff and efficient service. The morning manager (I regret not catching her name) consistently goes above and beyond to ensure customers are happy and satisfied. She’s truly exceptional! The location is clean and well-maintained—overall, a fantastic experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Butter Specialty Donut
Best Dunkin around
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Hash Browns
I asked for fresh hash browns and it’s the same results, burnt blackened inedible potatoes. Peppermint mocha is watered down because the drive thru man made a small when I ordered a Medium. Had to park at the front of the store to wait for the simple order.
Atmosphere: 1
Food: 1
The $6 meal deal is the best thing that has happened to America in a long time.
The lady that worked here this morning (11/21) was SO NICE. She called me sweetheart and it made me feel warm inside. Excellent service. Food was good (I mean you're not expecting a 5 star meal) but it was great for a $6 fast food breakfast sandwich!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Hash Browns, Bacon Egg and Cheese, Bagel
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