El Pollo Loco

Name: El Pollo Loco
Address: 2410 W Northern Ave, Phoenix, Arizona, 85021, US
Telephone: (602) 242-8054
Price range: $
Rating: 3.9

$ • Mexican, Fast Food, Chicken Shop

Hours:
2410 W Northern Ave, Phoenix
(602) 242-8054

Menu Order Online

About El Pollo Loco

El Pollo Loco is a restaurant that serves delicious and flavorful chicken with a good grilled flavor. Customers can enjoy a variety of meals, including large rice, large pinto beans, and large diced dark meat, which make for a great combination. The restaurant also offers catering services, and their frijoles are a hit at family events. The prices are good, and the dinner plates, side dishes, drinks, and desserts are all great value. The guacamole ranch tostada salad bowls are a popular favorite, and customers appreciate the big selection of sides that come with it. The restaurant is family-friendly, with a fast and efficient drive-thru service that accepts cash, card, and debt payments. The team members are friendly, caring, and hardworking, making sure customers leave with full and happy stomachs.

Many customers enjoy the simple meals like the tacos, which are described as very yummy. They also appreciate the clean and nice kitchen view through the drive-thru window and the friendly attitude of the staff at the window. Despite some issues with order mistakes, the employees are praised for their professionalism and willingness to fix problems, often going above and beyond to ensure customer satisfaction. One customer mentioned spending over $30 on an eight-piece meal that no longer includes breast meat, noting that menu changes over the years have affected their experience. Still, customers find value in the quality of food and the attentive service.

The restaurant has vegetarian options, great dietary restrictions listed on the menu, and is wheelchair accessible. Although parking can be challenging, the excellent service and friendly staff help make up for the inconvenience. Employees work well together, providing fresh and hot food to customers. Overall, El Pollo Loco remains a popular place for flavorful chicken, tasty sides, and good service, with many customers feeling the care and love put into their food and experience.