El Pollo Loco

4728 E Ray Rd, Phoenix
(480) 893-6141

Customers' Favorites

Photos

+85 photos
+84 photos
Add a photo

Recent Reviews

I have been here a few times. Always a great product. But the customer service here is perfection!!!! Tonight Anna helped me. She was awesome. The sweetest woman I have ever come across. And then to watch her help others that needed alot of help ordering. She never lost her genuine smile and she was so sweet to the man. I had to tell her before I left. I believe if I looked up definition of perfection her picture would be there.
Thank you Anna you are awesome!!!!
And...
For all the chicken they had cooked when we went in, we were unable to buy a family dinner pack. They told us we would need to wait about 12 more minutes for chicken. It wasn't that crowded and was before the lunch rush. We opted not to wait so we didn't taste anything. We just left.
Food is always good but drive thru staff can seem short and try to rush your order even with no line. They also have forgotten utensils and other things the last few times we have ordered forcing us to go inside to ask for it.

More Reviews