In-N-Out Burger

4840 N 20th St, Phoenix
(800) 786-1000

Recent Reviews

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William McLemore

Always busy drive thru sometimes lined up at the turn in but they have order takers in line to speed up your order.. don't know how they keep up but the good is good and they are very efficient cony how busy they are. Impressive 😁

Atmosphere: 5

Food: 4

Service: 4

james sias

no website link in store

Kimmy Kirck

I had a very stressful day, and this was my emotional support burger.
The young lady who took my order was very nice and the food was ready quickly and was amazing as always.

Atmosphere: 5

Food: 5

Service: 5

Tom Brinkman (RoadRunner)

So AMAZINGLY popular.

Atmosphere: 5

Food: 4

Service: 5

Christopher Favela

Great Experience

Stopped by earlier and had a great experience. The atmosphere was upbeat and welcoming, and the staff was friendly, fast, and professional. Everything was clean, and the service made the visit enjoyable. Always consistent and reliable—this location did a great job.

Atmosphere: 4

Food: 5

Service: 4

Esther Ko

Shoutout to the young man named Oscar. I got to witness this gentleman’s hard work ethic and great attitude. On a busy night, with tons of young school aged kids, this worker was constantly moving around to keep the floors cleaned.

A younger girls tray with food fell on the floor. This man picked up and scooped the fries off the floor with his bare hands. Grabbed her ticket, and had her order remade. SHE DIDNT EVEN ASK. What a great employee. Deserves a raise.

Service: 5

jason gomez

What's to say? Everyone knows In-N-Out is the absolute best at every location. that is what is best about in and out. The consistency of quality and service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Double Cheeseburger and Animal French Fries

Linda Fitzgerald

I went through the drive thru, but the atmosphere outside was awesome also. Fast service for such a popular place, and for good reason. My order was great, tasty, hot and plenty. Worth the wait

Atmosphere: 5

Food: 5

Service: 5

Kendra Moreno

Quick and friendly service. But unfortunately, this location served us a puppy patty that was very salty. They’re supposed to be unsalted.

Phillip Newell

Do not go here!!! Everything I ordered through drive thru was cold and undesirable. So sad, since I love in n out and have had better results in other states!!

Mike DiMeo

Stopped at In-N-Out expecting the usual hype, got… an experience. The burger was fine—hot, edible, nothing memorable—but the fries tasted like they’d been sitting out questioning their life choices for a while. Limp, kind of stale, and definitely not worth defending.
What really set the tone, though, was the parking lot entertainment: someone casually pulling an AR out of their trunk like it was a gym bag. No chaos, no explanation—just a strong reminder that I was no longer focused on my meal. It wasn’t threatening exactly, just wildly unnecessary and distracting.
Overall, nothing terrible happened, but nothing great either. Food was forgettable, fries were disappointing, and the parking lot vibes did not improve the appetite. Probably won’t rush back.

Atmosphere: 4

Food: 3

Service: 4

Roy Campas

Love in n out tried the Keith Lee order 3x3 anima style cut in half I give it a 7/10 next time try a 4x4 whole onions with spread no tomato no lettuce this is my go to big back special

Atmosphere: 5

Food: 5

Service: 5

Dr Ivy

Best in and out I’ve ever been to. They did my order perfectly. It seriously was sooo good. Animal style with extra grilled onions and extra raw onions with extra pickles mmm mm good 😊 this location is in Phoenix

Atmosphere: 5

Food: 5

Service: 5

Ehsan Zeynali

It was the first time trying In-N-Out and really loved the freshness and quick service for a chain restaurant. Limited options but really good taste at reasonable prices.

Atmosphere: 5

Food: 5

Service: 5

Porchia Spencer

Food is always good and it's still at an awesome price

Atmosphere: 5

Food: 5

Service: 5

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