Panera Bread

Last time I got soup and a sandwich it was all bread with lil cheese n meat n my chicken noodle soup only had 3 small noodles with 2 tiny pieces of chicken and the rest was broth. I paid a lot n feel like off brand ingredients from any store would have been better! I'll never go back now! Unless given a gift card as a present, lol.

Atmosphere: 1

Food: 1

Service: 1

I had such a great experience at the Panera Bread in Terminal 3 of the Phoenix airport! Their cashier, Elias, was an absolute standout. He was incredibly upbeat, friendly, and genuinely accommodating — you could tell he truly cared about his job and the customers he served.

Elias took the time to double-check every order with each customer, making sure everything was perfect before they walked away. That kind of attention to detail and kindness is rare, especially in a busy airport setting. His positive energy was contagious and such a refreshing note to end our trip on.

Atmosphere: 5

Food: 5

Service: 5

Got some avocado toast and Mediterranean wrap. Pretty good and fast service

Atmosphere: 5

Food: 5

Service: 5

The best customer service ever and this staff member needs to be rewarded for going above and beyond!! I was running late and my plane was closing the doors so I had leave before my food would be ready. Someone from the team literally full speed ran after me to my gate to hand me my food out before I boarded. Absolutely incredible thank you!!!

Service: 5

Not open 24/7.

Fast, normal Panera menu, and easy!

Atmosphere: 5

Food: 5

Service: 5

Super friendly and efficient service. Ordered a sandwich and soup. the energy was just great to see. They were talking amongst themselves while pumping out orders. It’s good to see people enjoying time with each other while they serve. And also a big thank you to a worker Kriss, very nice and helped me choose an order.

Atmosphere: 5

Food: 5

Service: 5

Had a nice selection of sandwiches and soups. Best part, they are always open. Sandwiches tasted great.

Atmosphere: 5

Food: 5

Service: 5

Long wait, Coffee with no taste, small dishes

Atmosphere: 2

Food: 2

Service: 1

The girl at the barista station in Terminal 3 is horrible. Abbagale took 15 mins to pour a cup of coffee from their fridge to the cup. They spent 10 minutes and 2 people to made a banana smoothie while I was waiting for my coffee. After her colleague told her to make the coffee and pointed out we are the customer that’s been waiting, she proceeded to to pour it and spent another minute to cap it and NOT EVEN BRINGING IT OUT but chatting with another barista. She only brought it out after I asked her to. What a horrible Panera Bread experience.

Atmosphere: 1

Food: 1

Service: 1

It is Panera Bread. Always really good food. Love their asiago cheese or thw cinnamon crunch bagel. Their honey nut cream cheese is really good. They got my toasted bagel to me really quick. Great pastries and cookies.

Atmosphere: 5

Food: 5

Service: 5

Orders came out in reverse order

Food: 5

Service: 1

Management seems to treat these workers like dogs. It's disrespectful and ruined my entire experience. Otherwise food is good.

Atmosphere: 5

Food: 5

Service: 1

If I could leave zero stars I would. If you have time to wait 30 minutes+ come here. It’s an airport, and my order which I got refunded, took the lazy team 30 minutes to make…..

Liz the manager. Useless . For an airport location the wait time is atrocious. I literally wasted 30 minutes waiting for my foood that I needed a refund for because my plane was boarding, leaving me to purchase cheese and crackers from a convenience store in the airport quickly before I boarded. This needs to be addressed, if you have high volume you should staff and manage the team to move quickly. The staff was in the back laughing and playing around, not making orders. I asked the front person who was handing out orders how much longer it will be, he informed me that the sandwich needed to be remade because they made a mistake. Further showing the incompetency of this team. Please check your TAKT time, this is unacceptable.

Atmosphere: 1

Food: 1

Service: 1

Open 24/7

Atmosphere: 4

Food: 5

Service: 5