Pizza was delicious as usual but i paid for extra garlic butter sause and didnt get it
Atmosphere: 4
Food: 4
Service: 4
David Moreno
Employee walked in without washing their hands and immediately started handling dough. my cashier did the same thing immediately after handling money. Guessing dirtiness is part of the process because the pizza was still good. Lmao
Tyllisa Tripp
On 02/24 I ordered an Alfredo pizza with brownies and me and wife received food poisoning from it. We were sick for days and I have called the restaurant and I’ve had 2 people hang up on me and sent an email via the papa John’s website and they referred me back to the restaurant. If I would have died I probably would have received better service.
Atmosphere: 1
Food: 1
Service: 1
B Rex
I order pizza and then cancel on me and it keeps saying is
Atmosphere: 1
Food: 1
Service: 1
Manuel Zazueta
Worst papa john's I had been to. They did not ask us for pickup or delivery they had us standing there until we had said something. We asked one of the workers if our order was ready, they were not even going to check until we said if they would check the boxes for our name and we asked how long they said they did not know after saying it was about a 30 minute wait it had been an hour and still nothing and I noticed they had NO GLOVES ON OR HAIRNETS. I will never be going back to that papa john's again.
Ricky A
I been in restaurant business for 20 years. I wonder what grade does this store has because there employees are valiting ever food code vaulelation there is. If I was the gm or the own of this store I will watch the cameras to see what I'm talking about and they need to train there employees better because there customer service suck. Food service of Maricopa needs to go to this place
Atmosphere: 1
Food: 3
Service: 1
maxelina Gomez
I didn’t get what I ordered. Driver said you guys didn’t mark the boxes and he gave my order to someone else. Been on the phone for about 15 minutes and no one answers.
Food: 1
Service: 1
John Libby
You don’t have to answer the phone anymore I guess. Called to make a large order and the line directs you to a call center in India. When they direct you to the store they don’t answer. So I Placed the order with the call to be “done in 45 mins”. Get to the store to pick it up to find out they won’t have it done for an extra hour (hour 45 total). “You should have called the store” she says. 75 employees with no lunch. Thanks.
Brenda Washington
Order Delivery Door Dash picked up at 1130am its 1256pm this location says we will send again, one hour ago. They are terrible
keep cool
Very nice food was great but the store was a little dirty and a lot of
Let me preface this by saying I haven’t done a review in a long time and am going out of my way(giving up precious lunch time at work) to write this reThis is the ABSOLUTE WORST PIZZA I have had the misfortune of eating in Arizona. I would prefer literally anyone else in Phoenix to papa John’s.Let me describe the ultimate slice of pizza you’re supposed to hand out 20 hard earned dollars to eagerly obtain. First when you’re handed the box it feels empty or perhaps half a pizza. That’s not a good sign I didn’t order thin crust. Then you open it and see a pizza reminiscent of something astronauts eat(which means dried out and shrunken unfortunately) You pick it up and the pizza literally has no reaction to gravity(it is stiff like they gave you the pizza cooking board.) it literally retains its shape no matter what you could make a paper airplane out of this stuff! We all know a pizza should have some bounce in it due to nicely cooked dough slouching. This pizza feels like cardboard and guess what? The taste isn’t far off. When you bit into the pizza dough/crust has zero moisture and is burnt bottom and side. The cheese has little moisture too or maybe it’s the fact that you don’t get much cheese that makes that stand out so much. Then when you try to swallow it fights you and requires a beverage to complete. Maybe that’s their way to upsell soda?? And it was delivery time either I ordered at 6p and got the pizza at 630p so it didn’t sit in a bag for 2 hours like some places!I would rate 1/10 easily and I’m only giving it a 1 because if your planet crashed in the woods and you’ve been starving for over a month you might take a bite and the calories might sustain you until the rescue party finds you and airlifts you to a respectable pizza place after pumping your stomach. Otherwise I’d have the FDA and CDC classify this as a poison and recalled immediately!!If you didn’t read this whole thing I’ll sum it up quickly: It literally looks, feels and taste like pizza sitting in the refrigerator for a week or two. No moisture and no taste.Verdict: AVOID AT ALL COSTS!!!Edit: So after 2-2 1/2hrs of trying to reach this restaurant by phone I managed to get a hold of the manager by the name of Rudy. I explained the situation and he apologized and immediately took action. I got a coupon for a remake next time I was in the area using it a day later. The pizza was a lot better the second time and was actually edible. Perhaps it was an off day to order pizza. Either way I’d like to thank Rudy and the staff for handling this issue. I have changed my rating to 3 stars as I still had a ridiculously hard time reaching staff.
Atmosphere: 1
Food: 2
Service: 2
Camille Barker
This was the worst customer service I have experienced my order was completely wrong and when I called the manager told me it wasn't her fault and she wasn't going to do anything about it then said I could call back 2 hours later and speak to someone else I spent my last 30 dollars on food for my kids and now they have nothing to eat since the food we did get was not even cook all the way
Atmosphere: 1
Food: 1
Service: 1
Richard Gonzles
Food was fresh n hot. Idk mayne I'm not a fan of papa John's, it wad the dough was tough kinda chewy. It's been years since I've had it, guess a reminder why never wat it. I guess I'll got get in 5 or so years n try ago lolUpdate I had 2 slices a d threw the rest away it was tough enough to hurt my teeth, idk yall using frozen dough? I also got Buffalo wings not to good, at leastbi got tjkse to get full, but they are way better from little ceaser
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Dual Layer Pepperoni Pizza
JakTheLombax
Doordash messed up and delivered the wrong pizza. I called the store and they replaced the pizza and the manager, Marie, delivered it herself. I'm very happy with the service.
Food: 4
Service: 5
chimi chuck it in the bin
Ordered two pizzas for pickup, finally received a text saying it was abt done so I went for it and took it home. I ended up finding hairs all over it, not even trying to exaggerate there was like 3 hairs just in the first box. Disgusting.
Pizza was delicious as usual but i paid for extra garlic butter sause and didnt get it
Atmosphere: 4
Food: 4
Service: 4
Employee walked in without washing their hands and immediately started handling dough. my cashier did the same thing immediately after handling money. Guessing dirtiness is part of the process because the pizza was still good. Lmao
On 02/24 I ordered an Alfredo pizza with brownies and me and wife received food poisoning from it. We were sick for days and I have called the restaurant and I’ve had 2 people hang up on me and sent an email via the papa John’s website and they referred me back to the restaurant. If I would have died I probably would have received better service.
Atmosphere: 1
Food: 1
Service: 1
I order pizza and then cancel on me and it keeps saying is
Atmosphere: 1
Food: 1
Service: 1
Worst papa john's I had been to. They did not ask us for pickup or delivery they had us standing there until we had said something. We asked one of the workers if our order was ready, they were not even going to check until we said if they would check the boxes for our name and we asked how long they said they did not know after saying it was about a 30 minute wait it had been an hour and still nothing and I noticed they had NO GLOVES ON OR HAIRNETS. I will never be going back to that papa john's again.
I been in restaurant business for 20 years. I wonder what grade does this store has because there employees are valiting ever food code vaulelation there is. If I was the gm or the own of this store I will watch the cameras to see what I'm talking about and they need to train there employees better because there customer service suck. Food service of Maricopa needs to go to this place
Atmosphere: 1
Food: 3
Service: 1
I didn’t get what I ordered. Driver said you guys didn’t mark the boxes and he gave my order to someone else. Been on the phone for about 15 minutes and no one answers.
Food: 1
Service: 1
You don’t have to answer the phone anymore I guess. Called to make a large order and the line directs you to a call center in India. When they direct you to the store they don’t answer. So I Placed the order with the call to be “done in 45 mins”. Get to the store to pick it up to find out they won’t have it done for an extra hour (hour 45 total). “You should have called the store” she says. 75 employees with no lunch. Thanks.
Order Delivery Door Dash picked up at 1130am its 1256pm this location says we will send again, one hour ago. They are terrible
Very nice food was great but the store was a little dirty and a lot of
Atmosphere: 3
Food: 5
Service: 4
Restaurantji Recommends
Let me preface this by saying I haven’t done a review in a long time and am going out of my way(giving up precious lunch time at work) to write this reThis is the ABSOLUTE WORST PIZZA I have had the misfortune of eating in Arizona. I would prefer literally anyone else in Phoenix to papa John’s.Let me describe the ultimate slice of pizza you’re supposed to hand out 20 hard earned dollars to eagerly obtain. First when you’re handed the box it feels empty or perhaps half a pizza. That’s not a good sign I didn’t order thin crust. Then you open it and see a pizza reminiscent of something astronauts eat(which means dried out and shrunken unfortunately) You pick it up and the pizza literally has no reaction to gravity(it is stiff like they gave you the pizza cooking board.) it literally retains its shape no matter what you could make a paper airplane out of this stuff! We all know a pizza should have some bounce in it due to nicely cooked dough slouching. This pizza feels like cardboard and guess what? The taste isn’t far off. When you bit into the pizza dough/crust has zero moisture and is burnt bottom and side. The cheese has little moisture too or maybe it’s the fact that you don’t get much cheese that makes that stand out so much. Then when you try to swallow it fights you and requires a beverage to complete. Maybe that’s their way to upsell soda?? And it was delivery time either I ordered at 6p and got the pizza at 630p so it didn’t sit in a bag for 2 hours like some places!I would rate 1/10 easily and I’m only giving it a 1 because if your planet crashed in the woods and you’ve been starving for over a month you might take a bite and the calories might sustain you until the rescue party finds you and airlifts you to a respectable pizza place after pumping your stomach. Otherwise I’d have the FDA and CDC classify this as a poison and recalled immediately!!If you didn’t read this whole thing I’ll sum it up quickly: It literally looks, feels and taste like pizza sitting in the refrigerator for a week or two. No moisture and no taste.Verdict: AVOID AT ALL COSTS!!!Edit: So after 2-2 1/2hrs of trying to reach this restaurant by phone I managed to get a hold of the manager by the name of Rudy. I explained the situation and he apologized and immediately took action. I got a coupon for a remake next time I was in the area using it a day later. The pizza was a lot better the second time and was actually edible. Perhaps it was an off day to order pizza. Either way I’d like to thank Rudy and the staff for handling this issue. I have changed my rating to 3 stars as I still had a ridiculously hard time reaching staff.
Atmosphere: 1
Food: 2
Service: 2
This was the worst customer service I have experienced my order was completely wrong and when I called the manager told me it wasn't her fault and she wasn't going to do anything about it then said I could call back 2 hours later and speak to someone else I spent my last 30 dollars on food for my kids and now they have nothing to eat since the food we did get was not even cook all the way
Atmosphere: 1
Food: 1
Service: 1
Food was fresh n hot. Idk mayne I'm not a fan of papa John's, it wad the dough was tough kinda chewy. It's been years since I've had it, guess a reminder why never wat it. I guess I'll got get in 5 or so years n try ago lolUpdate I had 2 slices a d threw the rest away it was tough enough to hurt my teeth, idk yall using frozen dough? I also got Buffalo wings not to good, at leastbi got tjkse to get full, but they are way better from little ceaser
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Dual Layer Pepperoni Pizza
Doordash messed up and delivered the wrong pizza. I called the store and they replaced the pizza and the manager, Marie, delivered it herself. I'm very happy with the service.
Food: 4
Service: 5
Ordered two pizzas for pickup, finally received a text saying it was abt done so I went for it and took it home. I ended up finding hairs all over it, not even trying to exaggerate there was like 3 hairs just in the first box. Disgusting.
Atmosphere: 3
Food: 1
Service: 3