Potbelly Sandwich Shop

Excellent sub shop! Their hot pepper mix is the best! I had the prime rib and it was delicious!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Italian, Sandwich

★ ★ ★ ★
Potbelly in downtown Phoenix at CityScape is a reliable spot for toasted sandwiches and quick lunches. The build-your-own option ($11.49) lets you pick breads like Jewish Rye or Whole Wheat, meats such as Pastrami, Corned Beef, Brisket, or Turkey, and cheeses (extra $1). The standout Smoked Salmon Nova Sandwich ($12.99) on a fresh bagel with cream cheese, tomato, red onion, and cucumber is delicious and generous. Pair it with matzo ball or chicken noodle soup (SM $6.29/LG $11.49) for comfort. Sides like wedge fries or coleslaw are solid add-ons. Great location near arenas, friendly service—perfect for a satisfying deli fix!

Atmosphere: 4

Food: 4

Service: 4

I placed my online order promptly at 9:00 AM and was given a pickup time of 9:18 AM. When I arrived, I was told my soup wasn’t ready and to come back later. I left, picked up my Starbucks order, and returned, but the soup was still not ready. After waiting until 9:38 AM, I finally received a lukewarm soup with no apology.
A simple “I’m sorry” goes a long way in customer service. Additionally, I suggest starting to warm up food before opening so orders can be fulfilled on time. Because of this delay, I was late to my morning meetings, and all of my coffee drinks were cold as well.

Atmosphere: 4

Food: 1

Service: 1

Got a chicken salad to go - opened to discover the sandwich was half mayo. Had to throw it away - if I wanted this much liquid I would have bought a bottle of mayo.

Stoped my son from working here after reading some work reviews on indeed. Want way to much for way to little, just cause their teenagers doesn’t mean they deserve less pay or unfair treatment.

Atmosphere: 1

Food: 1

Service: 1

They have a $7.99 combo where you can get a toasted chicken (or turkey sandwich) with all the toppings you want, and chips and a drink. No place downtown beats this deal. And they are open from 9am.

Atmosphere: 5

Food: 5

Service: 5

Perfect sandwich for after the game. You can’t beat the prices for quality

Atmosphere: 3

Food: 4

Service: 4

Delicious!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salads, Potbelly Whole Pickle, Sandwich, Hot Peppers, Roast Beef, Turkey Avocado Sandwich, Baked Lay's, Cookie, Pickle, Avocado, Mediterranean, Turkey Club Sandwich with Bacon

The team working this Potbelly is the best staff I have ever experienced. They were absolutely FANTASTIC, during a busy Saturday lunch hour, Easter Weekend, during the Collegiate Mems and Womens Club Volleyball Championships. They were efficient, got complicated orders correct, and handled the orders of whole teams of players effortlessly. The four girls working this shop are all headed to bigger and better things, but if you want to experience the nation’s best Potbelly Sandwich shop, you need to get to Phoenix before they get promoted!!! Well dome ladies. Give that team a raise!!!

Atmosphere: 5

Food: 5

Service: 5

What a mess this place is during lunch time. They really need to get a better system for mobile orders. Place an order 30 minutes in advance and still wait almost 30 minutes past my pick up time for a single sandwich. 2 people making food for the whole place and mobile orders. They are piled up on the back counter, you can’t even get the cashier to talk to you. This was at 11:45 before the night of the lunch rush. They have a whole stand when you walk in for mobile pick up and it’s empty because the orders aren’t being loaded on the shelves. They are piled up on the back counter like an assembly line that’s backed up. Food was not bad when I finally got it but that is crazy. Order places at 11:16 for 1145 pick up, food received in hand at 12:13. 1 sandwich and a bag of chips. I think I will stick with Taco Bell.

Visiting family and we hit the local sub shop. Good stuff.

Good sandwich. Chili Mac was ok, nothing spectacular.

Food and service were good, but the tables were dirty and trashed were overflowing

My work got sandwich boxes catered from this location. I'm vegan so I ordered a specific vegan sandwich. The sandwich was super basic and hardly had vegetable like it looked like a loaf a bread when i unwrapped it. And the box also comes with chips and a cookie. They put chips and cookies inside my box that weren't vegan.

Food: 1

The food is fantastic. Staff were great but didn’t seem super friendly but I get it. They did their jobs good and made fantastic sandwiches!! The Avo Turkey and Italian sandwiches are great. The place has a rustic feel which is very nice and they also offer outdoor seating if the weather permits. I’d definitely recommend for anyone looking to get some sandwiches for lunch.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Turkey Avocado Sandwich, Sandwich, Italian Sandwich